SmarterU Review

Neovation
Product:
Vendor:
Founded:
Headquarters:
SmarterU
Neovation
2009
Winnipeg, Manitoba
Ownership
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud
Yes
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SmarterU At A Glance

Good: An easy-to-use interface that can be tailored to meet your company's specific needs and streamlines certification management by automating training delivery.
Bad: The software functionality is created for corporate and enterprise level clients, making the platform too robust for small businesses looking for a basic solution.
Bottom Line: A web-based, intuitive LMS that has mobile compatibility and is SCORM compliant and is supported by a responsive client care and accounts team.

Product Overview

SmarterU is an extensible learning management system (LMS) by Neovation, a leading provider of affordable, user-friendly cloud applications. Centered around the learner’s experience, SmarterU has training solutions that can be tailored to meet any business’s needs.

Features

SmarterU offers numerous scalable features that are fully configurable to meet the needs of your company. The software has a user-friendly interface with customizable elements such as branded portals, sub-account branding, portal URLs and certificate completion.

Below are other notable tools SmarterU provides companies to streamline training-material creation, distribution and management:

Dashboards – Executive and supervisory dashboards allow you to measure the progress and performance of learners and drill down into data to discover insights and create reports. SmartGrids easily filter and sort information so you only see what’s key for your organization.

Course Builder – An integrated course builder lets you create and manage instructional pages, flashcards, quizzes, exams and more for employees to learn effectively. SmarterGames is an interactive tool that drives home training concepts in a fun, dynamic game setting. You can also upload videos to YouTube, Vimeo, etc.

Course Enrollment – There are many options for learners to enroll into various courses. Through SmarterU, learners can self-enroll, administrators can enroll a team or a group, or groups can be automatically enrolled. Notifications of new courses or course availability can be sent to employees on waiting lists.

Course Catalog – Along with the online and self-enrollment options, the course catalog is a database where users can glance over available courses. You can easily see all the course options in a calendar view or a grid view, and the software automatically offers recommended courses based on your interests and past courses taken.

Knowledge Base – The knowledge base is a documentation library and resource database that has free-form search options and allows you to define folder-level permissions. You’ll be able to upload and download files, as well as use “what you see is what you get” (WYSIWYG) article templates to create wiki-styled articles.

Learning Plans – SmarterU offers learning-plan templates to help you jump start your training-course creation. These templates also let you assign courses to as many learners as you want, track learners’ completed training tasks, and track cross-plan credentials along with recall dates.

Learner Alerts & Notifications – Alerts and notifications keep learners on track with their course tasks. Some types of notifications that can automatically be sent out are enrollment, absence or failure to attend, 24-hour training session reminders, attendance confirmation, due date reminders and an available sessions alert if a learner is on the waiting list.

Reporting – With robust reporting functions, SmarterU makes it simple to drill down into information and present insights through a variety of report types. Some preset reports include learner report, quiz analysis report, group report, team report and supervisory report. Reports can be exported as CSV files.

Role Automation – Through a certification dashboard, the role automation functions allow you to easily define roles, requirements and certifications within courses. Once tasks are finished or credentials obtained, the user automatically receives a certificate of completion.

  • Asynchronous Learning?
  • Employee Training?
  • Gamification?
  • Content Library?
  • Mobile Learning?
  • SCORM Compliance?
  • Synchronous Learning?
  • Testing & Assessments?

Target Market

SmarterU aims to help all types of companies reduce employee turnover through training.

Listed below are 10 of its notable customers:

  • Manulife
  • Corus Entertainment
  • Druxy’s Famous Deli
  • Expedia CruiseShipCenters
  • BNI
  • Sunwing Airlines
  • InXpress Asia
  • Drake Medox College
  • River East Transcona School Division
  • Softchoice University

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Implementation/Integration

SmarterU is a cloud-based learning management system, making the implementation process fast and simple.

SmarterU also provides the following integrations to maximize your training efforts:

  • Single sign-on
  • E-commerce
  • Human resource information system (HRIS) platforms
  • Enterprise resource planning (ERP) platforms
  • Intranets
  • Custom integrations

Customer Service & Support

From a series of online courses to contextual prompts to guide you as you use the system, SmarterU offers a variety of support options, including:

  • SmarterU Academy
  • An online help system
  • Webinars
  • Video walk-throughs
  • Contextual help
  • Weekly SmarterNews

Support staff is available to chat online at any point. They’re also available via phone or email to discuss more in-depth questions and concerns.

Pricing

The LMS is offered in three tiers: small business, corporate and enterprise. There’s both an initial platform fee and a separate continued-use fee that’s paid annually.

We’ve highlighted the major differences between each plan below. (Note: Continued-use pricing is listed on a monthly basis.)

Small Business

What it costs:

  • Platform fee – $499
  • Continued use – $200/month

What it includes:

  • 100 active users
  • Multilingual – English, French, Spanish
  • 25 GB of storage & bandwidth
  • E-commerce integration
Corporate

What it costs:

  • Platform fee – $499
  • Continued use – $400/month

What it includes:

  • 300 active users
  • Multilingual – English, French, Spanish
  • 50 GB of storage & bandwidth
  • Knowledge base and Points & Rewards
  • E-commerce, single sign-on, Google Apps and developer application program interface (API) integrations
Enterprise

What it costs:

  • Platform fee – Contact SmarterU
  • Continued use – $650/month

What it includes:

  • 1000 active users
  • Multilingual – 10+ languages
  • 100 GB of storage & bandwidth
  • Role automation, learning plans, knowledge base and Points & Rewards
  • E-commerce, single sign-on, Google Apps and developer API integrations

Shortcomings

SmarterU has robust features for corporate and enterprise level clients, potentially making the solution too robust for small businesses looking for a simple LMS platform.

SmarterU also realizes it’s limitations in discussion and social learning and ecommerce, and is diligently working to improve these areas for its customers.

Screenshots

Neovation Screenshot 1
Neovation Screenshot 2
Neovation Screenshot 3

About

Provided by Neovation, SmarterU is a robust LMS solution built on the idea that every staff member strives to anticipate each customer’s needs. SmarterU was founded in 2009 by Dan Belhassen, and it’s headquartered in Winnipeg, Manitoba, Canada.

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