iSpring Learn Review

iSpring Solutions Inc.
Product:
Vendor:
Founded:
Headquarters:
iSpring Learn LMS
iSpring Solutions Inc.
2001
Alexandria, VA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
59,000
Cloud
Yes
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iSpring Learn LMS At A Glance

Good: A robust course authoring tool (iSpring Suite), easy-to-use interface with no learning curve, simple and effective user management.
Bad: Advanced social learning features are not offered.
Bottom Line: An intuitive and comprehensive LMS that helps companies automate their employee training and professional development.

Product Overview

iSpring Learn LMS is a comprehensive solution that automates the employee training process through both online learning and blended learning. Companies can use iSpring Learn for new employee onboarding, new product training, or ensuring their employees stay on top of recertification and compliance requirements.

The platform supports unlimited administrators who can assign users to specific roles. Administrators can customize their portal with their company’s brand by adding their logo or selecting a color scheme. They can send email invitations or a direct link to users, as well as import user data from a CSV file.

iSpring Learn includes several notable benefits:

  • Learning content can be created quickly with an easy-to-use integrated course authoring tool
  • Intuitive interface with a short learning curve
  • Simple and effective user management
  • Mobile learning app for training on the go – even when offline
  • Unlimited storage space
  • API that can be used for integration with HRMS, CRM, and other third-party systems

Features

Learning tracks – Trainers can create step-by-step learning tracks for individual learners or departments. These tracks can be divided into chapters that contain specific content sequences the learner must complete. Trainers can set deadlines for each learning track and specify who will receive a notification if a learner completes a course.

Content management – iSpring Learn is fully integrated with the iSpring Suite authoring tool that allows users to create engaging learning content: online courses, interactive assessments, role-plays, video tutorials, screencasts and more.

The platform supports a wide range of file types, including documents, spreadsheets, PowerPoint slides, images, and audio. It’s also SCORM friendly, so users can upload courses and quizzes that can be tracked by the system easily.

Interactive articles – iSpring also has a built-in authoring tool called Pages where users can create courses that look like articles with images and videos. To allow learners to digest information in sequenced logical portions, trainers can divide courses into chapters, and to ensure better knowledge retention, they can add test questions.

Gamification – iSpring Learn includes gamification features, such as points and badges. There’s also a leaderboard for comparing learners’ achievements.

Reporting/tracking – iSpring Learn boasts a robust reporting engine that enables users to evaluate learners’ results, as well as the effectiveness of the content. Trainers or LMS admins can schedule reports to have them sent to a specific recipient automatically on a regular basis and export them to Excel and other advanced applications to allow analysis.

Events calendar – This feature keeps track of offline training events (e.g., live training, workshops) and online sessions in one place, and enables users to send invitations and reminders to learners. It also automatically notifies users of any schedule changes and sends attendance reports to trainers after each event.

Online training sessions – iSpring Learn is integrated with Zoom and Microsoft Teams, so trainers can host web meetings right from the platform and collect statistics on visits and viewer activity.

Supervisor dashboard – It includes a dashboard where team managers can see real-time statistics on the learning progress of both individuals and departments. They can instantly define who is lagging behind and who hasn’t accessed the LMS for a long time.

360-Degree Performance Appraisal – iSpring Learn has a separate module that allows users to evaluate an employee’s competencies. It collects feedback in a 360-degree survey format – an employee’s professional skills are assessed by everyone they work with, from subordinates to managers. Please note that this module requires an additional charge.

Target Market

iSpring Solutions Inc. has over 59,000 clients worldwide in many industries, including finance, IT, healthcare, education, retail and manufacturing. It’s intended for small and medium-sized businesses, as well as specific departments of large companies and enterprises, to deliver mission-critical training.

Here are 10 of iSpring’s clients below:

  • Johnson & Johnson
  • Honeywell
  • Acer
  • Moxa
  • APEX Anesthesia Review
  • WSFS Bank
  • Oticon
  • FYMCA Medical
  • HealthHelp
  • CNC Concepts

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Implementation/Integration

Administrators can set up their accounts and start using iSpring Learn within a day. Since iSpring Learn is a cloud-based LMS, there’s nothing to download or install, and it requires no technical background to deploy and maintain.

Admins can create a user profile and add user access to the portal with a few clicks. They can also opt to import large numbers of users or integrate the platform with their Identity Provider or HRMS system.

Customer Service & Support

The dedicated support center includes video tutorials, articles, FAQs, a user manual and a community forum. Users can also contact the support team by phone, email or live chat 24/7. iSpring specialists carefully consider all incoming messages and respond within 24 hours after receiving a request. The vendor claims that over 80% of cases resolved in less than two hours.

Pricing

iSpring offers three pricing tiers based on the number of active learners:

  • 100 users – The first plan costs $3.66 per learner per month and includes up to 50 courses, a single authoring tool and tech support.
  • 300 users – The second plan is $3 per learner per month and includes unlimited courses, a single authoring tool, tech support and single sign-on.
  • 500 users – The third plan is priced at $2.82 per learner per month and includes unlimited courses, more than two authoring tools, tech support and single sign-on.

iSpring offers a custom plan for companies with more than 500 active learners. You can contact the vendor directly for a quote.

Shortcomings

The platform doesn’t have social learning features beyond private messaging. It also doesn’t have xAPI, PENS, or LTI support.

Screenshots

iSpring Solutions Inc. Screenshot 1
iSpring Solutions Inc. Screenshot 2
iSpring Solutions Inc. Screenshot 3

About

iSpring Solutions Inc. is an international software company that helps businesses automate their employee training and professional development processes. In 2001, its first offering was a software that converted PowerPoint slides into Flash. Then, in 2009, after the company decided to transition into the eLearning space, the first version of iSpring Learn LMS was released.

iSpring’s mission is to provide the highest quality products and great customer service to maintain lifelong relationships with clients.

The uniqueness of iSpring’s eLearning authoring software has earned them the following Brandon Hall Group recognition: 2018 Best Advance in Learning Management Technology for SMB, 2018 Best Advance in Content Authoring Technology, 2016 Best Advance in Content Authoring Technology, 2013 Best Advance in Content Authoring Technology and 2010 Best Advance in Rapid Authoring Technology.

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