Spoke Review

Unboxed
Product:
Vendor:
Founded:
Headquarters:
Spoke
Unboxed
2009
Richmond, VA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
250+
Cloud
No
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Spoke At A Glance

Good: Collaboration tools with advanced search features make continued discussions and social learning simple.
Bad: Platform may be too robust for a small business.
Bottom Line: Learning management system with user-friendly tools to create engaging company training courses.

Product Overview

Unboxed Training & Technology combines training content with innovative technology to create engaging training that’s more effective. It offers: Spoke, Custom or Turn-Key Training and Guided Selling Platforms. In this review, we’ll be focusing on the features and functionality of Unboxed’s learning platform (LMS), Spoke.

Spoke is a dynamic LMS that encourages learning through social engagement and trainee collaboration. It can be used as either a stand-alone platform, or supplement an existing one.

Features

Spoke’s learning management features are aimed to make training simple, engaging and social. We’ve listed the solution’s key features:

Modern interface – Spoke’s intuitive interface automatically adapts to the device you’re using, so learners can review material easily on mobile or desktop. Solution administrators can use the built-in Admin Portal to easily access content tools, permission settings and data.

Content Publisher & Authoring Tool – Easily upload existing content or create your own, such as documents, videos and PowerPoint presentations, to turn it into training content you can track.

Searchable social learning – Spoke has built-in collaboration tools for learners to engage with each other and content experts. These tools also have easy search capabilities to fuel continued discussion and social learning.

Gamification & Games – As learners go through courses and share helpful content, they earn Spoke coins, unlock badges and level up their user profiles. Learners can then redeem their earnings for real-life rewards like company swag, gift cards, or other incentives. Spoke also offers games, such as Jeopardy and Match, that can be taken to reinforce learning.

Reporting – Spoke’s interactive reporting tools show data visually. Reports include metrics on a learner’s social engagement, as well as course progression and skill competency. Unboxed Technology has data scientists available to help users create custom reports if necessary.

Salesforce integration – Easily integrate Spoke with Salesforce so users don’t have to jump back and forth between tools. Single sign-on capabilities allow learners to use the same username and password for both solutions.

  • Asynchronous Learning?
  • Employee Training?
  • Gamification?
  • Content Library?
  • Mobile Learning?
  • SCORM Compliance?
  • Synchronous Learning?
  • Testing & Assessments?

Target Market

Unboxed Training & Technology’s training solutions are designed for companies of all sizes.

We’ve listed 10 notable customers:

  • LeClair Ryan
  • Comcast
  • Lochinvar
  • BH Media Group
  • GSK
  • Shaw Floors
  • Sage Hospitality
  • Traeger
  • Galileo
  • Ultraceuticals

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Implementation/Integration

Spoke is a cloud-based LMS, so implementation is quick and simple enough to do on your own.

Unboxed Training & Technology offers a white-glove service to have the solution up and running in two weeks. The white glove service includes tasks like uploading and organizing content and users, as well as connecting to platforms your existing platforms.

Customer Service & Support

Unboxed Training & Technology’s Spoke support team is available via phone, email or online form. They rely on customer feedback to influence new Spoke features and designs.

In addition to Spoke, Unboxed creates custom training content delivered as eLearning courses and simulations, interactive learning guides and instructor-led training.

Pricing

Unboxed offers an annual subscription plan that provides access to all of Spoke’s features, based on the number of users:

  • 1 to 500 users: $24 per user annually; $2 per user monthly
  • 501 to 1,000 users: $20 per user annually; $1.50 per user monthly
  • 1,001 to 5,000 users: $15 per user annually; $1.25 per user monthly
  • 5,001 to 10,000 users: $10 per user annually; $0.83 per user monthly
  • 10,001 to 50,000 users: $5 per user annually; $0.42 per user monthly
  • Above 50,000 users: $3 per user annually; $0.25 per user monthly

Shortcomings

While Spoke is available for all users, the platform may be too robust for a small business.

Screenshots

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About

Unboxed Training & Technology was founded in 2009. It aims to help companies improve their bottom line with dynamic social learning for its sales and service teams.

Unboxed’s Spoke has earned the following recognition as a learning management solution:

2018

  • The Craig Weiss Group 2018 Top 50 LMS

2017

  • Brandon Hall Group – Gold for Best Advance in Reward and Recognition Technology
  • Brandon Hall Group – Bronze for Best Advance in LMS Technology
  • TrainingIndustry.com’s 2017 Learning Portal/LMS Companies Watch List
  • The Craig Weiss Group 2017 Top 50 LMS

2016

  • #10 in eLearning 24/7’s 2016 Top 50 LMS
  • #2 in eLearning 24/7’s Top 3 Gamification Learning Management Systems
  • #3 in eLearning 24/7’s Top 3 Social Learning Management Systems

2015

  • TrainingIndustry.com’s 2015 Learning Portal Companies Watch List
  • #8 in eLearning 24/7’s Top 10 Next-Gen LMSs for 2015-2016
  • #29 in eLearning 24/7’s Top 50 LMS List
  • #5 eLearning 24/7’s Top 5 Social LMS List

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