Spoke Review

Unboxed Technology
Product:
Vendor:
Founded:
Headquarters:
Spoke
Unboxed Technology
2009
Richmond, VA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
250+
Cloud
No
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Spoke At A Glance

Good: Collaboration tools with advanced search features make continued discussions and social learning simple.
Bad: Doesn't have a built-in content creator, which can make it difficult for companies that don't have training content ready to upload.
Bottom Line: Learning management system with user-friendly tools to create engaging company training courses.

Product Overview

Unboxed Technology combines custom training content with innovative technology to create engaging training that’s more effective. It offers two main products: Spoke and Advisor. In this review, we’ll be focusing on the features and functionality of Unboxed’s social learning management system (LMS), Spoke.

Spoke is a dynamic LMS that encourages learning through social engagement and trainee collaboration. It can be used as either a stand-alone LMS, or supplement an existing one.

Features

Spoke’s learning management features are aimed to make training simple, engaging and social. We’ve listed the solution’s key features:

Modern interface – Spoke’s intuitive interface automatically adapts to the device you’re using, so learners can review material easily on mobile or desktop. Solution administrators can use the built-in Admin Portal to easily access content tools, permission settings and data.

Content Publisher – Easily upload existing content, such as documents, videos and PowerPoint presentations, to turn it into training content you can track.

Searchable social learning – Spoke has built-in collaboration tools for learners to engage with each other and content experts. These tools also have easy search capabilities to fuel continued discussion and social learning.

Gamification – As learners go through courses and share helpful content, they earn Spoke coins, unlock badges and level up their user profiles. Learners can then redeem their earnings for real-life rewards like company swag, gift cards, or other incentives.

Reporting – Spoke’s interactive reporting tools show data visually. Reports include metrics on a learner’s social engagement, as well as course progression and skill competency. Unboxed Technology has data scientists available to help users create custom reports if necessary.

Salesforce integration – Easily integrate Spoke with Salesforce so users don’t have to jump back and forth between tools. Single sign-on capabilities allow learners to use the same username and password for both solutions.

  • Asynchronous Learning?
  • Employee Training?
  • Gamification?
  • Content Library?
  • Mobile Learning?
  • SCORM Compliance?
  • Synchronous Learning?
  • Testing & Assessments?

Target Market

Unboxed Technology’s training solutions are designed for mid-market and enterprise organizations, and because of Spoke’s built-in social learning features, the platform works best for teams of at least 250 people or more.

We’ve listed 10 notable customers:

  • LeClair Ryan
  • Comcast
  • Lochinvar
  • BH Media Group
  • The City University of New York
  • Shaw Floors
  • Sage Hospitality
  • Traeger
  • Galileo
  • Ultraceuticals

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Implementation/Integration

Spoke is a cloud-based LMS, so implementation is quick and simple enough to do on your own.

Unboxed Technology offers a white-glove service to have the solution up and running in two weeks. The white glove service includes tasks like uploading and organizing content and users, as well as connecting to platforms your existing platforms.

Customer Service & Support

Unboxed Technology’s Spoke support team is available via phone, email or online form. They rely on customer feedback to influence new Spoke features and designs.

In addition to Spoke, Unboxed creates custom training content delivered as eLearning courses and simulations, interactive learning guides and instructor-led training.

Pricing

Unboxed offers two annual subscription plans that provide access to various Spoke features, based on the number of users.

Spoke: Spoke has everything companies need to make training easy for their learners and admins, including a simple-to-use user interface and admin portal, social learning, gamification, and in-app reporting.

  • Small (up to 200 users): $400/month
  • Medium (201-500 users): $875/month
  • Large (501-1000 users): $1,500/month
  • Enterprise (1001+ users): Contact Unboxed for pricing

Spoke Premium: Spoke Premium allows companies to create a personalized experience for every learner that drives engagement and increases training completion rates, including advanced branding, next-level gamification, and built-in communication tools.

  • Small (up to 200 users): $600/month
  • Medium (201-500 users): $1,375/month
  • Large (501-1000 users): $2,500/month
  • Enterprise (1001+ users): Contact Unboxed for pricing

Shortcomings

Spoke doesn’t have a built-in content creator. However, Spoke offers the ability to upload almost any type of media to be turned into training content that can easily be tracked.

Screenshots

Unboxed Technology Screenshot 1
Unboxed Technology Screenshot 2
Unboxed Technology Screenshot 3

About

Unboxed Technology was founded in 2009. It aims to help companies improve their bottom line with dynamic social learning for its sales and service teams.

Unboxed’s Spoke has earned the following recognition as a learning management solution:

2018

  • The Craig Weiss Group 2018 Top 50 LMS

2017

  • Brandon Hall Group – Gold for Best Advance in Reward and Recognition Technology
  • Brandon Hall Group – Bronze for Best Advance in LMS Technology
  • TrainingIndustry.com’s 2017 Learning Portal/LMS Companies Watch List
  • The Craig Weiss Group 2017 Top 50 LMS

2016

  • #10 in eLearning 24/7’s 2016 Top 50 LMS
  • #2 in eLearning 24/7’s Top 3 Gamification Learning Management Systems
  • #3 in eLearning 24/7’s Top 3 Social Learning Management Systems

2015

  • TrainingIndustry.com’s 2015 Learning Portal Companies Watch List
  • #8 in eLearning 24/7’s Top 10 Next-Gen LMSs for 2015-2016
  • #29 in eLearning 24/7’s Top 50 LMS List
  • #5 eLearning 24/7’s Top 5 Social LMS List

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