Docebo Review

Product:
Vendor:
Founded:
Headquarters:

Docebo LMS
Docebo
2005
Toronto, Ontario

Ownership:
Customers:
Deployment Model:
Free Trial:

Public
2,000+
Cloud
Yes

Product Overview

Docebo LMS is a modular, flexible cloud-based e-learning solution that provides formal, informal and social learning designed to help larger companies train their employees, clients and customers. The platform is powered by artificial intelligence (AI) so processes are automated. For example, Docebo automatically analyzes course content and makes recommendations to administrators on which learners can benefit from specific courses.

Other benefits of Doecebo include:

• Blended learning in the classroom and online (including social and informal learning capabilities)
• Flexibility of creating courses as well as choosing from the off-the-shelf catalog
• Unlimited number of courses, storage and bandwidth supported
• Intuitive, easy-to-use interface
• Available in multiple languages for companies with global locations
• E-commerce functionality for companies that want to sell training courses to customers
• White-labeling and customization

Docebo offers two pricing plans: Growth, which accommodates up to 300 active users, and Enterprise, which is custom to the needs of the organization. For Enterprise plan users, Docebo offers optional features and products, such as Salesforce integration, phone support for administrators, sandbox for testing upcoming software releases, and Coach & Share solution.

Docebo has recently launched a new solution called Learning Impact to help organizations measure the effectiveness of their training programs. Some of its features include ready-to-go questionnaires, enhanced survey techniques like A/B testing and reminders, built-in reports for comparing against industry benchmarks and next-step action plans.

Features

Here are some of the key features of Docebo LMS:

• Content Marketplace that contains over 20,000 on-demand courses
• Ability to upload text, video and other files that complies with SCORM and AICC standards
• Clients can create courses by integrating with Eludicat and Lectora applications
• Ability to create a specific learning path that includes prerequisites
• Gamification features, such as points, rewards and badges
• Automating learner enrollment and de-activation in bulk
• Tracking certification and re-training initiatives
• Customized reports and dashboards that track training activities
• Customizable alerts and notifications delivered within the LMS or email on progress, completion, achievements, etc.
• E-commerce functionality that allows companies to offer training to external learners, such as content catalogs, offering subscription-based course bundles and the ability to collect international payments
• Docebo Mobile app for iOS and Android devices

We also want to briefly discuss the optional Coach & Share solution for the Enterprise plan users. It includes elements of social learning to formal training. Companies’ employees who are knowledgeable in specific areas (also known as subject matter experts) can provide help and training to other employees. Employees can contribute their knowledge of their job roles by uploading their notes, files and other assets to Docebo. Companies can also use gamification features to reward trainers and learners.

Target Market

Docebo is intended for midsize-to-large companies in a variety of industries, such as finance, healthcare, IT and hospitality. We’ve listed 10 of its clients below:

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Implementation/Integration

Docebo offers two implementation plans for Enterprise clients: Gold and Platinum. The Gold plan is intended for companies that want to get Docebo up and running quickly. It includes:

• A dedicated implementation specialist for 90 days
• A dedicated customer success manager
• Administrative training
• Guidance on technical setup of Docebo
• Guidance on integrating Docebo with a client’s existing system
• Help with executing rollout of Docebo to a client’s first learners
• Access to support via help desk tickets

The Platinum plan includes all of the components of the Gold plan, plus:

• Total implementation support for 120 days
• Executive kickoff call
• Monthly executive updates
• Six hours of additional administrative training sessions
• Administrative support for first three extended enterprise configurations
• Quick start migration package for course metadata
• Guidance on API usage and analysis of API use cases

Customer Service & Support

Users can access the knowledge base for issues and questions, as well as to submit a support ticket request.

Clients on the Enterprise plan have a dedicated Customer Success Manager who can help them beyond tech support, such as tracking that usage of Docebo LMS aligns with the client’s goals, mapping out specific use cases, or receiving feedback on issues or new features requests.

Pricing

Docebo offers two pricing plans: Growth and Enterprise.

Growth – The Growth plan accommodates up to 300 active users, and includes unlimited courses and storage, a mobile app and the ability to support up to 40 languages. It also includes all the features of the Learn module as well as third-party integration to apps such as Google Drive, Drupal, WordPress, Shopify, Zendesk and Slack.

Enterprise – The Enterprise is designed for companies that want to offer training to both its internal and external users (such as employees, clients or customers). The number of active users is customizable. The plan includes features from the Growth plan, but adds:

• Gold or Platinum implementation package
• Access to designated Implementation Specialist and Customer Success Manager
• Advanced single sign-on functionality

Also for Enterprise plan users, Docebo offers optional features and products, such as Salesforce integration, phone support for administrators, sandbox for testing upcoming software releases, and the Coach & Share solution.

Docebo doesn’t publicly display its pricing information. Please contact the company directly for a quote.

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Shortcomings

Docebo LMS is not intended for small businesses. Those businesses can check out our other LMS reviews.

Docebo also doesn’t currently offer a community forum for users to connect with other users. However, that’s in the pipeline for future upgrades.

Screenshots

About

Docebo uses the 70/20/10 model in e-learning, meaning that the model consists of 70% challenging assignments, 20% developmental relationships, and 10% coursework and training. It aims to help companies scale out their learning plan quickly with its flexible, modular solution.

Docebo has received numerous accolades, such as the Deloitte Technology’s 2020 Fast 500 list, Learning & Performance Institute’s 2020 Top 15 Learning Technologies and the Brandon Hall Group 2019 Platinum Award as a Preferred Solution Provider.

Docebo has over 2,000 clients in more than 80 countries. It’s offered in 40 languages. Headquartered in Toronto, it has offices in London; Dubai; Milan, Italy; and Athens, Georgia.

Finally, Docebo is Latin for “I will teach.”

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