Docebo Review

Product:
Vendor:
Founded:
Headquarters:

Docebo LMS
Docebo
2005
Toronto, Ontario

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
1,300+
Cloud
Yes

Product Overview

Docebo LMS is a modular, flexible cloud-based e-learning solution that provides formal, informal and social learning designed to help larger companies train their employees, clients and customers. Companies can choose a plan based on their needs.

Docebo has several benefits, such as:

• Blended learning in the classroom and online (including social and informal learning capabilities)
• Flexibility of creating courses as well as choosing from the off-the-shelf catalog
• Unlimited number of courses, storage and bandwidth supported
• Intuitive, easy-to-use interface
• Available in multiple languages for companies with global locations
• E-commerce functionality for companies that want to sell training courses to customers
• White-labeling and customization

Docebo offers three pricing plans: Starter, Advanced and Enterprise.

Starter – The Starter plan accommodates up to 100 active users. It includes:

• Unlimited storage, courses, admins and bandwidth
• Content marketplace
• Mobile functionality
• Instructor led / classroom learning
• Single sign-on functionality
• Integration to Google Analytics
• Web conferencing functionality
• Additional features, such as automation, course catalog, enrollment rules, learning plans, notifications and subscription codes

Docebo offers an optional extension pack for the Starter plan that allows companies to add up to three features from the Advanced plan.

Advanced – The Advanced plan accommodates up to 300 active users. In addition to the features of the Starter plan, this plan includes:

• Training on Docebo
• Power users
• External training
• Certificates
• Custom domain
• E-commerce
• Gamification
• White-labeling
• Third-party integration to apps such as Google Drive, Drupal, WordPress, Shopify, Zendesk and Slack

Enterprise – The Enterprise is designed for companies that want to offer training to both its internal and external users (such as employees, clients or customers). The number of active users is customizable. The plan includes features from both the Starter and Advanced plans, but adds:

• Gold or Platinum implementation package
• Access to designated Implementation Specialist and Customer Success Manager
• Audit trail
• Advanced single sign-on functionality

Also for Enterprise plan users, Docebo offers optional features and products, such as Salesforce integration, phone support for administrators, sandbox for testing upcoming software releases, Coach & Share solution, and the Perform solution.

Features

Here are some of the key features of Docebo LMS:

• Content Marketplace that contains over 20,000 on-demand courses
• Ability to upload text, video and other files that complies with SCORM and AICC standards
• Clients can create courses by integrating with Eludicat and Lectora applications
• Ability to create a specific learning path that includes prerequisites
• Gamification features, such as points, rewards and badges
• Automating learner enrollment and de-activation in bulk
• Tracking certification and re-training initiatives
• Customized reports and dashboards that track training activities
• Customizable alerts and notifications delivered within the LMS or email on progress, completion, achievements, etc.
• E-commerce functionality that allows companies to offer training to external learners, such as content catalogs, offering subscription-based course bundles and the ability to collect international payments
• Docebo Mobile app for iOS and Android devices

We also want to briefly discuss two optional products for the Enterprise plan users: Coach & Share and Perform.

The Coach & Share solution includes elements of social learning to formal training. Companies’ employees who are knowledgeable in specific areas (also known as subject matter experts) can provide help and training to other employees. Employees can contribute their knowledge of their job roles by uploading their notes, files and other assets to Docebo. Companies can also use gamification features to reward trainers and learners.

The Perform solutions is a skills management system that helps companies spot gaps in employees’ skills and close them with targeted learning. Companies can set up a repository and choose from over 13,000 skills; they can also identify skills gaps of specific employees with a drag-and-drop interface. They can then provide specific targeted learning plans to those employees with either formal courses or informal courses such as videos.

Target Market

Docebo is intended for midsize-to-large companies in a variety of industries, such as finance, healthcare, IT and hospitality. We’ve listed 10 of its clients below:

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Implementation/Integration

Docebo offers two implementation plans for Enterprise clients: Gold and Platinum. The Gold plan is intended for companies that want to get Docebo up and running quickly. It includes:

• A dedicated implementation specialist for 90 days
• A dedicated customer success manager
• Administrative training
• Guidance on technical setup of Docebo
• Guidance on integrating Docebo with a client’s existing system
• Help with executing rollout of Docebo to a client’s first learners
• Access to support via help desk tickets

The Platinum plan includes all of the components of the Gold plan, plus:

• Total implementation support for 120 days
• Executive kickoff call
• Monthly executive updates
• Six hours of additional administrative training sessions
• Administrative support for first three extended enterprise configurations
• Quick start migration package for course metadata
• Guidance on API usage and analysis of API use cases

Customer Service & Support

Users can access the knowledge base for issues and questions, as well as to submit a support ticket request.

Clients on the Enterprise plan have a dedicated Customer Success Manager who can help them beyond tech support, such as tracking that usage of Docebo LMS aligns with the client’s goals, mapping out specific use cases, or receiving feedback on issues or new features requests.

Pricing

Docebo doesn’t publicly display its pricing information. Please contact the company directly for a quote.

Shortcomings

Docebo LMS is not intended for small businesses. Those businesses can check out our other LMS reviews.

Also, training is not offered within the Starter plan. Users will need to rely on the manuals within the knowledge base.

Finally, Docebo doesn’t currently offer a community forum for users to connect with other users. However, that’s in the pipeline for future upgrades.

Screenshots

About

Docebo uses the 70/20/10 model in e-learning, meaning that the model consists of 70% challenging assignments, 20% developmental relationships, and 10% coursework and training. It aims to help companies scale out their learning plan quickly with its flexible, modular solution.

Docebo has received numerous accolades, such as the Brandon Hall Group Excellence in Technology Gold Award for 2017, the Brandon Hall Group Excellence in Learning Gold Award for 2017 and Training Industry’s 2017 Top 20 Company for Learning Portal / LMS.

Docebo has over 1,300 clients in more than 80 countries. It’s offered in 35 languages. Headquartered in Toronto, it has offices in London; Dubai; Milan, Italy; and Athens, Georgia.

Finally, Docebo is Latin for “I will teach.”

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