Docebo Review

Product:
Vendor:
Founded:
Headquarters:

Docebo LMS
Docebo
2005
Toronto, Ontario

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
1,500+
Cloud
Yes

Docebo LMS At A Glance

Good: Unlimited storage, courses and bandwidth, option of combining formal and social learning, Content Marketplace that includes over 20,000 courses.

Bad: Not intended for small businesses, user community forums not offered but will be in the future.

Bottom Line: Flexible cloud-based LMS solution that gives companies the option of training internal staff as well as external learners.

Product Overview

Docebo LMS is a modular, flexible cloud-based e-learning solution that provides formal, informal and social learning designed to help larger companies train their employees, clients and customers. The platform is powered by artificial intelligence (AI) so processes are automated. For example, Docebo automatically analyzes course content and makes recommendations to administrators on which learners can benefit from specific courses.

Other benefits of Doecebo include:

Blended learning in the classroom and online (including social and informal learning capabilities)
Flexibility of creating courses as well as choosing from the off-the-shelf catalog
Unlimited number of courses, storage and bandwidth supported
Intuitive, easy-to-use interface
Available in multiple languages for companies with global locations
E-commerce functionality for companies that want to sell training courses to customers
White-labeling and customization

Docebo offers two pricing plans: Growth, which accommodates up to 300 active users, and Enterprise, which is custom to the needs of the organization. For Enterprise plan users, Docebo offers optional features and products, such as Salesforce integration, phone support for administrators, sandbox for testing upcoming software releases, and Coach & Share solution.

Features

Here are some of the key features of Docebo LMS:

Content Marketplace that contains over 20,000 on-demand courses
Ability to upload text, video and other files that complies with SCORM and AICC standards
Clients can create courses by integrating with Eludicat and Lectora applications
Ability to create a specific learning path that includes prerequisites
Gamification features, such as points, rewards and badges
Automating learner enrollment and de-activation in bulk
Tracking certification and re-training initiatives
Customized reports and dashboards that track training activities
Customizable alerts and notifications delivered within the LMS or email on progress, completion, achievements, etc.
E-commerce functionality that allows companies to offer training to external learners, such as content catalogs, offering subscription-based course bundles and the ability to collect international payments
Docebo Mobile app for iOS and Android devices

We also want to briefly discuss the optional Coach & Share solution for the Enterprise plan users. It includes elements of social learning to formal training. Companies’ employees who are knowledgeable in specific areas (also known as subject matter experts) can provide help and training to other employees. Employees can contribute their knowledge of their job roles by uploading their notes, files and other assets to Docebo. Companies can also use gamification features to reward trainers and learners.

Target Market

Docebo is intended for midsize-to-large companies in a variety of industries, such as finance, healthcare, IT and hospitality. We’ve listed 10 of its clients below:

Appian
Bloomberg
Cineplex
Clarivate Analytics
Denny's

DocuSign
HubSpot
Reliant Medical Group
Thomson Reuters
Uber

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Implementation/Integration

Docebo offers two implementation plans for Enterprise clients: Gold and Platinum. The Gold plan is intended for companies that want to get Docebo up and running quickly. It includes:

A dedicated implementation specialist for 90 days
A dedicated customer success manager
Administrative training
Guidance on technical setup of Docebo
Guidance on integrating Docebo with a client’s existing system
Help with executing rollout of Docebo to a client’s first learners
Access to support via help desk tickets

The Platinum plan includes all of the components of the Gold plan, plus:

Total implementation support for 120 days
Executive kickoff call
Monthly executive updates
Six hours of additional administrative training sessions
Administrative support for first three extended enterprise configurations
Quick start migration package for course metadata
Guidance on API usage and analysis of API use cases

Customer Service & Support

Users can access the knowledge base for issues and questions, as well as to submit a support ticket request.

Clients on the Enterprise plan have a dedicated Customer Success Manager who can help them beyond tech support, such as tracking that usage of Docebo LMS aligns with the client’s goals, mapping out specific use cases, or receiving feedback on issues or new features requests.

Pricing

Docebo offers two pricing plans: Growth and Enterprise.

Growth – The Growth plan accommodates up to 300 active users, and includes unlimited courses and storage, a mobile app and the ability to support up to 40 languages. It also includes all the features of the Learn module as well as third-party integration to apps such as Google Drive, Drupal, WordPress, Shopify, Zendesk and Slack.

Enterprise – The Enterprise is designed for companies that want to offer training to both its internal and external users (such as employees, clients or customers). The number of active users is customizable. The plan includes features from the Growth plan, but adds:

Gold or Platinum implementation package
Access to designated Implementation Specialist and Customer Success Manager
Advanced single sign-on functionality

Also for Enterprise plan users, Docebo offers optional features and products, such as Salesforce integration, phone support for administrators, sandbox for testing upcoming software releases, and the Coach & Share solution.

Docebo doesn’t publicly display its pricing information. Please contact the company directly for a quote.

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Shortcomings

Docebo LMS is not intended for small businesses. Those businesses can check out our other LMS reviews.

Docebo also doesn’t currently offer a community forum for users to connect with other users. However, that’s in the pipeline for future upgrades.

Screenshots

About

Docebo uses the 70/20/10 model in e-learning, meaning that the model consists of 70% challenging assignments, 20% developmental relationships, and 10% coursework and training. It aims to help companies scale out their learning plan quickly with its flexible, modular solution.

Docebo has received numerous accolades, such as the Brandon Hall Group Silver Award in Excellence in Learning for 2018, the Brandon Hall Group Excellence in Learning Gold Award in Learning Management Technology for 2018 and Talented Learning’s Best Corporate Extended Enterprise Learning Systems for 2019.

Docebo has over 1,500 clients in more than 80 countries. It’s offered in 35 languages. Headquartered in Toronto, it has offices in London; Dubai; Milan, Italy; and Athens, Georgia.

Finally, Docebo is Latin for “I will teach.”

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