World Manager Review

World Manager
Herndon, VA
Deployment Model:
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World Manager At A Glance

Good: Custom-branded mobile app and ACTIV authoring tools for an interactive training presentation, no additional fees other than subscription price, easy to create and track training.
Bad: Specifically designed for retail, service-based and multi-site industries; may not be best solution for large-scale single-location applications.
Bottom Line: Customizable, engaging and mobile-friendly training platform with easy-to-use, interactive features.

Product Overview

World Manager’s Train + Develop suite is a cloud-based platform designed to be accessible from any device. In addition to offering training content, employers can also track training progress and sign off on employees’ training in specific areas (such as safety) for compliance purposes. This includes tracking all live training to ensure a truly blended learning approach.

One of World Manager’s unique benefits is that there are no fixed-term contracts and no setup fees. Also, product upgrades and customer support are both free.

Companies can use World Manager for a variety of training, such as new employee orientation, customer service, safety, sales/new product training and more. Because the solution is designed for mobile learning, employees can access tests and other content from their smartphones or tablets.

In addition, companies can have their World Manager platform fully customized for their brand, including a logos, company colors, login pages, backgrounds, and even the platform name.

There’s the Communicate Suite that’s designed to drive engagement and expand the platform to a more social experience. It includes an interactive company calendar, notices, a document library, image gallery, forums and several other key tools. This suite opens up the line of communication between all user groups in an organization.


Here are several key features of World Manager:

  • Ability to upload third-party SCORM content (e.g., videos, images, PDFs) as well as create content within World Manager
  • Ability to create a variety of tests, such as multiple choice, tick box, short answers and more
  • ACTIV authoring tools that let the employer provide training content through interactive presentations (using images, text, video and/or audio)
  • Written Tests feature for open-ended questions that are graded manually by the manager
  • Checklist sign-offs feature for managers to verify employees completed the required training (employees can countersign to acknowledge they received the training)
  • Policy management feature where employees and managers can sign an acknowledgement they’ve been briefed on company policy (e.g., sexual harassment, safety, workplace violence)
  • Real-time data and reports on not just training, but other aspects of employee management (data can be analyzed by company location, and reports can be exported to a PDF or Excel)
  • Achievement Awards tool for acknowledging employee achievement (alerts for recognition or specific employee milestones can be set up in advance)

Target Market

World Manager started out only offering its solution to retail and franchising operations, but it has grown to target all company sizes, and currently servicing the largest name brands in over 20 industries.

Below, we’ve listed 10 companies that World Manager:

  • Ben & Jerry's
  • Billabong
  • Forever 21
  • Domino's
  • Gloria Jean's Coffees
  • Nike
  • Nando's
  • Long John Silver's
  • Twin Peaks
  • Walk-On’s Sports Bistreaux

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Prospective clients can demo the World Manager software with FranConnect’s sales team. FranConnect offers implementation and consulting services that’s customized to each client. It also provide onsite or online software training options via the FranConnect University.

Customer Service & Support

There’s a dedicated Help Center for users to access videos and articles on troubleshooting and other tips, as well as product upgrade release notes. Users can also contact support via phone and email for free.


World Manager doesn’t publicly release its pricing information. Please contact them directly for a price quote.


Although it’s available to all industries, World Manager was specifically designed for retail and service-based industries. Because of this World Manager is best suited for companies with multiple locations.


FranConnect Screenshot 1
FranConnect Screenshot 2
FranConnect Screenshot 3


World Manager was acquired by FranConnect in 2022.

FranConnect is the leading franchise management software provider. For over 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada.


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