Schoox Review 2023 Pricing, Features, Shortcomings

Product:
Vendor:
Founded:
Headquarters:

Schoox
Schoox
2010
Austin, TX

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
20 million+ users
Cloud
Yes

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Schoox At A Glance

Good: Takes minutes to implement and easy to scale for adding many users.

Bad: Content creation is an additional service.

Bottom Line: Highly intuitive cloud-based LMS with strong social and mobile features.

Product Overview

Schoox is a unique learning management system (LMS) that strongly resembles a social platform.

The solution not only supports SCORM-certified content, but it can also incorporate many types of files into lessons, such as Word documents, PowerPoint presentations and PDFs. Administrators can also share training content directly off the Web with employees.

Users update their profiles with accomplishments as they complete courses. Employees are able to engage with others in their workplace and collaborate through discussion boards.

Gamification is a unique feature that brings out competitive aspects in top-performing talent. Leaderboards allow employees to see where they rank against each other.

The solution integrates with Citrix GoTo Training for real-time instructor led courses as well.

Features

Schoox has a wide variety of features for managing and assigning courses intelligently. Here we’ve included five highlights:

1. Collaboration: Schoox includes unique gamification features for users to earn badges, rank on leaderboards and earn other accomplishments to display on their employee profiles. Users can collaborate on discussion boards, rate courses and receive course announcements.

2. User Management: Schoox has flexible notification settings for users and a self-service password recovery process to save administrators’ time, as well as a comprehensive organizational module to keep track of the whole company’s management structure.

3. Content Management: Share content directly from a website to the LMS, upload a variety of file types for sharing, create rules-based folders for specific employees to access content, and connect with document management solutions such as Google Drive, Dropbox and more.

4. Talent Management: Assess and rank users by skill sets and job duties, and automate assessments by course completions. Create exams for each course, update course material for multiple courses at once and tailor courses to on-the-job training.

5. Reporting Features: Access reports based on internal criteria such as the organization’s hierarchy, create infographics for visuals on reports, compare groups of learners to one another (such as those at different company locations) and export data to Excel.

Target Market

Schoox best serves restaurant, retail and corporate environments.

Here’s a list of seven sample customers:

Subway
Alamo University
Celebrity Cruises
Choate Construction
Newk's Eatery

Five Guys
Newk's Eatery

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Implementation/Integration

Schoox is a cloud-based solution that takes minutes to implement. It offers three specialized implementation packages:

Standard: This free package includes access to the online navigation tool, self configuration, integration with Yammer, access to open API, the help center, email support and an online ticketing system.

Premium: This package includes everything in the Standard package, plus up to five hours of training, branding customization, the ability to build organizational structure and hierarchy, Academy settings configuration, importing user and organizational structure data, integration with HotSchedules, an assigned Customer Success Manager and a business review every six months.

Platinum: This package offers everything in the Premium package, plus up to 10 hours of training, setup of the Talent Management Suite, setup of key performance indicators (KPIs), importing learning transcripts, building and uploading up to 50 courses, integration with HRIS software and monthly reviews and consultations.

Pricing for the Premium and Platinum packages are available by quote. Clients can also opt to choose a tailored implementation plan.

Customer Service & Support

Schoox has a Help Center with a variety of answers to common questions, and users can submit a ticket or contact support by email.

Pricing

Schoox offers a range of pricing options to fit the distinct needs of an organization. Many factors, including the number of learners and access types, are considered when building a proposal. Please reach out to the vendor directly for a quote.

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Shortcomings

Course-creation tools don’t come standard with Schoox. While it includes a library for storing and altering documents to use for training purposes, content creation is a separate service.