SAP SuccessFactors Learning Review 2023 Pricing, Features, Shortcomings

Product:
Vendor:
Founded:
Headquarters:

Learning Mgt. Sol.
SAP SuccessFactors
1972
Germany

Ownership:
Customers:
Deployment Model:
Free Trial:

Public
4,000+
Cloud
Yes

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Learning Mgt. Sol. At A Glance

Good: Personalized training for improving learner engagement, flexible content options, eCommerce functionality.

Bad: Some extended administration and maintenance capabilities are not easy to administer.

Bottom Line: Strong learning management system that empowers companies to improve their learning and development efforts.

Product Overview

SAP SuccessFactors HXM Suite is a cloud-based Human Experience Management (HXM) platform that empowers small and midsize businesses to successfully improve employee engagement. This review focuses on SAP SuccessFactors Learning. To learn more about SAP SuccessFactors as a whole, head to our review here.

SAP SuccessFactors Learning is a learning management system where companies can offer learning programs to new hires, external partners and current employees to enable compliance and new skill development across their teams. HR professionals can provide their learners off-the-shelf courses from SAP Content Stream by Skillsoft and other content providers, as well as use automated assignments and reporting to track compliance training requirements.

The software has numerous benefits, such as:

Engaging and developing the workforce through individualized and intelligent learner experiences
Boosting learner engagement with blended and digital learning capabilities, next gen learning features, such as machine learning-driven learning recommendations and personalized learning content
Improving regulatory compliance and lower legal risk by automating compliance training

Features

Here are some key features of SAP SuccessFactors Learning:

Continuous learning experience – Managers can help their employees with upskilling and reskilling efforts by creating personalized learning paths that includes course recommendations and is linked to the employee’s development goals. They can source content from the SAP Content Stream by Skillsoft, which provides over 500 curated learning paths that consist of videos, audiobooks, assessments and other content formats. The SAP Content Stream comes in four content editions based on the organization’s requirements: productivity and collaboration, leadership and digital transformation, business essentials and technology and developer. Managers can also track learner activity and performance with SAP Content Stream.

Managers can also leverage the Open Content Network for additional content providers, such as OpenSesame, Coursera and Lynda.com.

Compliance training – The software deploys automated compliance training assignments based on any criteria that the manager sets. It also has configurable document management and workflow policies, including e-signatures, as well as a validated cloud-based environment that supports highly-regulated industries. With the compliance reporting feature, managers can get detailed insights into their team’s training status and activities.

eCommerce – Companies can provide external training to their customers and vendors with SAP SuccessFactors Learning. They can provide personalized learning experiences with branded landing pages, promote their courses and track their learning programs. Additional eCommerce features include resourcing and scheduling, processing credit card transactions, discounts/chargebacks and audience-specific pricing rules.

Supports holistic talent processes – SAP SuccessFactors Learning is designed with the employee experience in mind and enables employees to own their training and development plans.

Next-generation capabilities – The software has built-in AI, analytics and mobile-enabled learning capabilities to deliver a modern learning experience for users and administrators.

Target Market

SAP SuccessFactors targets small and midsized companies in many industries, such as aerospace and defense, banking, healthcare, insurance, mining, retail, and sports entertainment. We’ve listed 10 of its clients below.

AGCO
American Airlines
Mercado Libre
Mobile-Mini
PI Industries

Sephora
Terex
Toronto Transit
Whirlpool
Yanolja

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Implementation/Integration

SAP SuccessFactors provides a variety of implementation services that range from prepackaged implementation plans to companies that want a fully customized solution. Its Advisory Services team meets with the client to discuss the client’s unique requirements and figure out the best practice of deployment.

The vendor employs an integration delivery team to help clients integrate SAP SuccessFactors with other SAP products or the client’s existing applications.

SAP offers instructor-led specialized training and certification programs for a variety of SAP SuccessFactors solutions. It also has a subscription-based service called SAP Learning Hub that gives users the ability to access any training content on any of its products anywhere.

Customer Service & Support

The SAP Enterprise support package includes a variety of offerings for users. First, there is the customer community for users to communicate and share ideas on issues with the software or on general HR topics. There is also a support portal for browsing through articles and videos and submitting support requests. Users can also reach out to support via live chat. And users can learn more about SAP SuccessFactors via webinars.

There’s also the SAP Preferred Success option for clients that want to work with a dedicated support manager. It provides mission-critical support and best practice for escalating support issues. For example, a priority 4 support (low priority support) response time would be within eight hours rather than two business days that SAP Enterprise support provides. The customer support manager also provides guidance in scaling or down the solution, as well as help in navigating new product releases.

Pricing

SAP SuccessFactors Learning starts at $2.17 per user, per month. Note that this is a starting price, so you’ll have to contact the vendor directly for a custom quote.

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Shortcomings

Some extended administration and maintenance capabilities are not easy to administer.

Screenshots

About

The cloud-native SAP SuccessFactors Human Experience Management (HXM) Suite spans core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management solutions. These leading applications go beyond transactional human resources (HR) processes and deliver individualized experiences that keep employees feeling more engaged, productive and connected, and help organizations to future-proof their business. Founded in 2001 and acquired by SAP in 2012, SAP SuccessFactors solutions are used by over 190 million users in 200+ countries. SAP SuccessFactors has been recognized as a leading provider in the 2020 Gartner Magic Quadrant for Cloud HCM Suites; 2020 Forrester Wave for Cloud Human Capital Management Suites; 2020 Fosway 9-Grids for Cloud HR; and all four 2020 IDC MarketScapes for talent management.