Lattice Review

Lattice
Product:
Vendor:
Founded:
Headquarters:
Lattice
Lattice
2015
San Francisco, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
1,500+
Cloud
No

Lattice At A Glance

Good: Integration to other applications, 360-degree review functionality, employee engagement features that guide companies in improving their corporate culture.
Bad: Interface can be difficult to learn for new users.
Bottom Line: People management platform that allows managers to provide continuous feedback to their employees.

Product Overview

Lattice is a people management platform that helps companies measure their employees’ performance. It includes continuous performance management functionality, so employees won’t need to wait until their annual reviews to get feedback from their manager. Lattice also offers an engagement module that lets managers develop surveys to measure their employees’ engagement.

Lattice has several benefits, including:

  • A streamlined performance review process
  • 360-degree review functionality, where employees receive feedback and recognition from managers and colleagues they work closely with
  • Adaptable features for each company’s corporate culture
  • Integration to third-party applications, such as Slack, Outlook and Gmail

Features

Here are Lattice’s key features.

Reviews – While Lattice includes continuous performance management features, companies may still want to review their employees quarterly or annually. Administrators can create their own review templates or use the ones built into the solution. The review cycle can be set up so that it runs automatically and managers/HR can track the status of each review. There’s a nudge button that reminds employees to submit feedback, which eliminates the need for multiple emails or chats.

Lattice also has a guided performance review form feature that organizes all reviews in one place. A context panel stores ongoing goals and feedback in order to eliminate any recency biases, and employees can choose to share their feedback anonymously. Managers can then organize all feedback into a consolidated form (either via a web page or a PDF) to share with employees.

One on ones (1:1) – Lattice’s 1:1 tool helps managers provide feedback and coaching to their employees during regular one-on-one meetings. The manager and employee create an agenda ahead of time and capture notes during the meeting. Afterwards, the manager follows up with the employee (or vice versa) on any action items that were discussed. There’s a team dashboard for tracking all 1:1s, including their agendas, goals and updates. Managers can also customize the frequency of 1:1s.

Goal management – Companies can easily spell out business objectives so managers and employees can set their own goals that align with those objectives. The software also supports OKR (Objective and Key Results) and SMART goal frameworks.

Other performance management features – Praise is an employee recognition feature that allows employees to publicly celebrate their achievements with their managers and colleagues. An employee can recognize their colleagues via the Praise Wall or the Praise channel in Slack.

Additionally, the Updates tool provides a list of questions for employees to fill out regarding their workload. It helps managers get a better idea of where the employee is excelling or struggling, and they can customize the type and frequency of the questions. Updates can either be public (viewable to the entire company) or private (between manager and employee).

Employee engagement – The employee engagement module includes the ability to develop engagement surveys. Administrators can create their own questions or choose from a question bank. The software then sends the survey to employees and collects the data. There’s also a Pulse feature that provides real-time insights into the survey results.

People analytics – HR and managers can measure their data through a variety of dashboards. They can filter data by team, gender, age, skills and other metrics, as well as share them with executives.

Target Market

Lattice targets companies of all sizes in many different industries. We’ve listed 10 of its clients below.

  • Asana
  • Braze
  • Birchbox
  • Button
  • Glossier
  • Reddit
  • Samsara Inc.
  • Slack
  • Third Bridge
  • WeWork

Implementation/Integration

The implementation process and timeline varies based on the client’s needs and requirements.

Lattice offers a training program called Lattice University for new and current clients that consist of over 140 videos on its features and best practices in performance management. Clients can choose from Lattice University’s three tailored lesson plans based on their job roles (e.g., admin, team manager, employee).

The software integrates with different applications including human resource management systems (HRMS) software (e.g., BambooHR, Rippling, Zenefits), communications (e.g., Slack, Gmail, Outlook) and single sign-on (e.g., G Suite, Okta).

Customer Service & Support

Lattice has a help center that includes articles on its various features. It also has a community called Resources for Humans where users can access a library of HR content, view webinars and participate in conversations with other Lattice users.

All users can contact customer support via an in-app chat. Lattice also offers a Premium Support plan that includes phone and email support, a dedicated account manager and an implementation consultation. The plan is available for accounts that have an annual agreement over $10,000.

Pricing

Lattice provides three pricing plans. Note that there’s an annual agreement that starts at $3,000.

  • Performance – The Performance plan costs $9 per person, per month (billed annually) and includes many performance management features, such as 360-degree reviews, goal setting/management, custom question templates, real-time feedback, organization charts, a mobile app and integration to other applications.
  • Performance and Engagement – This plan is priced at $12 per person, per month. In addition to the features in the Performance plan, it provides employee engagement surveys, reporting and analytics, and historical benchmarks.
  • Enterprise – The Enterprise plan offers a custom solution to clients, including on-site executive training, custom implementation, admin and employee training and quarterly business reviews. Please contact Lattice for a quote.

Shortcomings

There’s a learning curve for new users, but the interface gets easier once they’re accustomed to it.

Screenshots

Lattice Screenshot 1
Lattice Screenshot 2
Lattice Screenshot 3

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About

Lattice believes that good performance management is critical to helping businesses and employees succeed. It aims to ensure its software allows companies to streamline their performance management processes, so employees get the feedback they need to grow in their careers with the organization.

Based in San Francisco, Lattice is a startup that works with over 1,500 organizations worldwide. It has received recognition such as Forbes’ 2019 list of Next Billion-Dollar Startups and the Top 5 List of Wing.vc’s Enterprise Tech 30.

Send feedback or corrections to feedback@betterbuys.com.

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