Zenefits Review

Zenefits
Product:
Vendor:
Founded:
Headquarters:
Zenefits
Zenefits
2013
San Francisco, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
10,000+
Cloud
Yes
Download Vendor Comparison Guide

Zenefits At A Glance

Good: HRMS that connects all HR systems and employee data to an online dashboard, allowing HR departments to reduce repetition and improve efficiency.
Bad: Customer support can be difficult to reach, especially after the implementation process.
Bottom Line: Zenefits' cloud-based HR suite creates a central hub for storing employee data and streamlining HR processes.

Product Overview

Zenefits is an online HR suite that creates a central cloud-based hub for all employee data. By connecting all HR tools and services to one, easy-to-use dashboard, it improves efficiency by automating processes, reducing repetition and eliminating the need for paperwork.

The online platform allows businesses to streamline their benefits management and easily complete tasks like open enrollment, online renewal, viewing plans and costs, printing insurance cards and more. Zenefits partners with a wide range of providers all over the U.S. to ensure coverage for every industry, everywhere.

Features

Zenefits has robust features. Here are some of its key ones:

Payroll – With Zenefits’ optional payroll functionality, companies can enter and approve employee’s time data, reduce errors and ensure their hourly employees are paid accurately and on time. It handles a company’s taxes automatically from processing W-2s to filing federal and state taxes. Additional features include automatic new hire state reporting, automated prorated payments for new hires, automatic payroll reminders, pay previews, bulk earnings uploading, garnishment, the ability to pay contractors, direct deposits, a tips report (for restaurant workers) and custom earning codes. Administrators can run payroll reports on various metrics like wage and tax summary, job costing and payroll register, to name a few. Finally, employees will have lifetime access to their Zenefits account, so they can look up their info even after they’ve left the company.

Benefits – Zenefits specializes in simplifying benefits management through an online portal. Customers can find resources and quotes, update information, minimize compliance risks and keep up to date with the latest legislation, all in one place. Zenefits supports medical, vision and dental benefits in 49 states, as well as additional benefits, such as 401(k), life insurance, flexible spending accounts (FSAs) and commuter benefits.

Companies can work with their own benefits broker or choose a broker from a list of Zenefits’ certified partner network. Note that they may need to pay an add-on fee for working with their own broker, but choosing a Zenefits broker is free. Finally, Zenefits offers optional services, such as Electronic Data Interchange (EDI) that automatically sends employee enrollment changes to health insurance companies, open enrollment plan building services and insurance carrier management.

Hiring and onboarding – Zenefits’s optional recruiting feature, powered by JazzHR, lets administrators manage their hiring process. They can create a job post and send it to job boards and social media sites, rank top applicants and candidates, send offer letters using prebuilt templates and onboard new hires. New hires can complete their paperwork electronically, as well as automatically get access to their new accounts on other applications the company uses, such as Slack or Google Suite. Zenefits is integrated with Checkr for comprehensive background checks on candidates.

Time and attendance – Zenefits has a scheduling tool that lets managers create, edit and send shift schedules to their employees. They can also block out specific dates in the schedule, set up a schedule based on roles or times, track overtime hours and approve paid time off (PTO). Employees can also clock in and out via the desktop or a Zenefits mobile app. Additional features include time card fraud protection, real-time reporting and compliance.

Compensation management – The software includes a tool that collects anonymous salary data from other SMBs and present them to the company in an aggregated form. The data, updated in real time, helps managers set custom salary benchmarks, so they can ensure salaries are fair, equable and accurate. Managers can also evaluate compensation practices of the company as a whole or drill down into each employee’s salary data.

Performance management – With this feature, both managers and employees can set and track the employee’s goals as they relate to the team’s, department’s or company’s objectives. The goals are then integrated into the employee’s performance review, and employees can continuously track their goal’s progress. Zenefits supports both traditional and continuous performance review cycles, and it includes prebuilt and custom review templates that support 360-degree reviews and more. There’s also a one-on-one meeting feature that lets managers schedule performance-related meetings, share agendas, and set up any action items that arise during a meeting.

People analytics – Powered by Visier, the people analytics feature allows HR users to get insights into employee trends with data visualizations. They can create charts or reports using an interactive template and then either filter into the data for more insights or share the reports with their executive team.

People enablement – Zenefits’s new people enablement features helps employee collaborate and stay in touch, as well as empower organizations to monitor employee engagement via surveys. Firstly, the People Hub includes social-networking features where employees can share files, receive announcements, post comments or track their tasks. Then, the employee engagement survey feature allows HR staff to set up and send out surveys and to track responses, as it includes prebuilt survey templates, automated email reminders and data visualizations.

Target Market

Zenefits has helped over 10,000 HR departments become more efficient, and it has a customer base ranging from start-up to mid-sized organizations in many industries, such as healthcare, IT and retail. We’ve listed 10 of its customers below.

  • Agency EA
  • Coney Island Prep
  • Fireclay Tiles
  • Goals for Autism
  • Impact
  • Lensrentals
  • MeUndies
  • Narvar
  • Strada
  • Ylabs

Free Report: 5 Essential Steps for Choosing the Right HR Software

Choosing an HR Software solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now

Implementation/Integration

Prospects can sign up for a demo account and Zenefits’s support team will work with companies one on one to start the implementation process.

Each company is assigned a support representative as a main contact. The company will continue to work with that representative from the initial set-up process to launch and training to periodic software/account maintenance.

Customer Service & Support

Zenefits offers various support options to fit a customer’s needs via its online Help Center, which includes guidance on various topics and phone support.

If a company chooses to manage its benefits through Zenefits, a benefits representative will be assigned to the company for a consistent point of contact.

Pricing

Zenefits offers three levels of pricing: Essentials, Growth and Zen. Customers can be billed monthly or yearly.

Essentials: This plan is $10 per employee, per month ($8 for yearly billing) and includes:

  • Automated onboarding
  • Employee management
  • Time off tracking
  • Scheduling
  • Integration with most third-party applications
  • A mobile app
  • Analytics dashboards

Growth: This plan costs $20 per employee, per month ($16 for yearly billing) and has all the features in the Essentials plan, plus compensation management, performance management and configurable people analytics.

Zen: This plan is $27 per employee, per month ($21 for yearly billing) and includes all the features in the Growth plan, plus employee engagement surveys and a People Hub (a centralized hub where employees can see and participate in company feeds, track tasks and more).

Zenefits also offers optional features, such as:

  • Payroll ($6 per employee, per month)
  • Recruiting (starting at $35 per employee, per month)
  • Benefits ($5 per employee, per month if company wants to use their existing broker; free for companies that use a broker from Zenefits’ partner network)
  • Advisory services ($8 per employee, per month): This feature includes access to certified HR and payroll experts for questions or issues

Shortcomings

Zenefits is a growing company that recognizes its software limitations, and it’s diligently working to expand its features. Once bugs are found in the software, the support team quickly sets to work to fix the issues.

That said, some customers reported that their assigned representatives were difficult to reach during implementation, resulting in missed deadlines for insurance open enrollment. Other customers mentioned that Zenefits’ initial implementation support was good, but representatives became distant after launch.

Screenshots

Zenefits Screenshot 1
Zenefits Screenshot 2
Zenefits Screenshot 3

About

Co-founded by Parker Conrad and Laks Srini in 2013, Zenefits has been dubbed as one of the fastest SaaS start-ups in Silicon Valley.

With its “hub and spoke” business model, Zenefits offers an online dashboard, including all the bells and whistles to alleviate HR headaches. In 2017, it pivoted from being a digital broker to partnering with leading brokers who use its HR platform, and in 2018, it began offering advanced HR features.

Zenefits is headquartered in San Francisco, and has additional offices in Tempe (AZ), Charlotte (NC) and Vancouver (British Columbia). As of February 2022, it has been acquired by TriNet.

Download Vendor Comparison Guide
Send feedback or corrections to feedback@betterbuys.com.

Related Solutions

  • User Rating
  • Rated 4.8 stars
    4.8 / 5 (10 )
  • 96%
  • (10)

Rated 4.8 stars
4.8 / 5 (10 )

96%


  • Features
    User: 75%
  • Ease of Use
    User: 75%
  • Ease of Implementation
    User: 77%
  • Support
    User: 71%


Caitlynn Castil
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Great Customer Service

on 2018-12-05 16:35:02

Zenefits is a modern HR software that has all the capabilities an HR professional can ask for. Not only is their design user friendly, it is also efficient. They also have great customer service that is accessible in less than a minute (in my experience) via phone or chat. Highly recommend!



Erica Cola
Rating: 5
5 /5 stars

  • Features
    User: 96%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 89%

Zenefits is a time saver

on 2018-11-29 16:38:30

Zenefits is a sleek and intuitive platform that automates the most time consuming HR tasks. I would reccomend this platform to any business as it saves a lot of time and man power. New employees can pick this platform up in a heart beat with little to no training.



Jennifer Salvatore
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 75%
  • Ease of Implementation
    User: 100%
  • Support
    User: 75%

Streamlined HR

on 2018-11-28 17:40:23

Zenefits HR streamlines the necessary parts and steps of running our company from an HR standpoint. Not only is it easy for the company to administer, but employees love it too because they have 24/7 access to everything they need in one place. We keep adding tools, as soon as they are made available.



Ben Flemming
Rating: 4
4 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Zenefits supports our team

on 2018-11-27 08:19:35

Implementing Zenefits was super easy and i've never regretted it. We started on the free plan and after testing that out decided the company and the features are worth it. Our hiring process is totally streamlined, documentation is all in once place, and I have an authoritative record of all our personnel files. I love that my employees can access and update their own information while keeping the right protections on the data. time off and payroll and hours tracking built in to the suite make it essential for our team.



Tarah Hayes
Rating: 5
5 /5 stars

  • Features
    User: 75%
  • Ease of Use
    User: 85%
  • Ease of Implementation
    User: 80%
  • Support
    User: 75%

Fantastic Job!

on 2018-11-20 14:50:54

Helping to keep our digital company even more digital and all in one place! Works like a charm!



Mario Erisnord
Rating: 4
4 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Simple Interface

on 2018-11-20 14:16:46

Zenefits HR is the quite intuitive, it helps shorten the learning curve that may occur with the other softwares. As an HR Professional contingent on the size of the business this would be an amazing tool to help grow and develop the business from the ground up.



Jenna Mullikin
Rating: 5
5 /5 stars

  • Features
    User: 82%
  • Ease of Use
    User: 90%
  • Ease of Implementation
    User: 100%
  • Support
    User: 90%

Zenefits HR is GREAT

on 2018-11-20 13:29:53

Overall ZenefitsHR has helped us with compliance and ease with onboarding, offboarding etc.



Rachel Hynes
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Excellent Platform to Streamline HR

on 2018-11-20 11:34:32

Wow! This platform has changed our ability to centralize our HR efforts, saving us time and money. It's one of the most intuitive platforms I have ever used. The employees love it and rarely have questions regarding how to use it. It does everything from onboarding to performance review to Open Enrollment. I highly recommend this product!



Sandy Nahra
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

So Simple

on 2018-11-20 11:01:51

Zenefits HR is the most intuitive HRIS platform I have ever used. I've gone through huge changes like a new Open Enrollment and rolling out new policies through this system and have never gotten one question from employees on how to use the system. As an Admin on the account I got trained and up to speed in a matter of days--something you just don't find with many systems.



Brittany Martin
Rating: 5
5 /5 stars

  • Features
    User: 98%
  • Ease of Use
    User: 97%
  • Ease of Implementation
    User: 85%
  • Support
    User: 81%

Zenefits is a one stop shop

on 2018-11-19 20:46:21

Zenefits keeps everyone in 1 place making it easy to manage. Employee app is easy and simplifies requesting paid time off and updating personnel info.