Zenefits Review

Zenefits
Product:
Vendor:
Founded:
Headquarters:
Zenefits
Zenefits
2013
San Francisco, CA
Ownership
Customers:
Deployment Model:
Free Trial:
Private
10,000+
Cloud
Yes
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Zenefits At A Glance

Good: HRMS that connects all HR systems and employee data to an online dashboard, allowing HR departments to reduce repetition and improve efficiency.
Bad: Difficulty reaching support representatives after launch.
Bottom Line: Zenefits' cloud-based HR suite creates a central hub for storing employee data and streamlining HR processes.

Product Overview

Zenefits is an online HR suite that creates a central cloud-based hub for all employee data. By connecting all HR tools and services to one, easy-to-use dashboard, it improves efficiency by automating processes, reducing repetition and eliminating the need for paperwork.

The online platform allows businesses to streamline their benefits management and easily complete tasks like open enrollment, online renewal, viewing plans and costs, printing insurance cards and more. Zenefits partners with a wide range of providers all over the U.S. to ensure coverage for every industry, everywhere.

Features

Zenefits strives to alleviate most HR headaches. The following features are comparable to ones found in SilkRoad’s software:

Online Dashboard – The online dashboard is a central location allowing easy access and quick retrieval of all employee data within a company. The dashboard includes various resources and tools to streamline essential, yet time consuming, HR tasks like employee onboarding, benefits management, and attendance/paid time off tracking. The cloud-based platform also makes it easy to make changes across the board by connecting all HR systems (payroll provider, benefits provider and more) to the central hub.

Self-Service Portal – Empower managers and employees alike with their own HR portals. Employees can update their personal contact information, payroll deductions and time-off requests, while managers can approve employee changes and make requests such as title changes, salary changes and more. All updates made and approved are automatically sent across all connected HR systems.

Reports and Analytics – All employee data is linked to the main HR platform, allowing users to easily run reports in real-time based on information like turnover rates, paid time off, new hires and more.

Employee Onboarding – Digitize all new hire documents to easily generate paperwork, such as compliance forms and offer letters, and gather all necessary signatures online. Repetitive questions and requests are eliminated by automatically sending employee information across all connected HR systems, such as payroll and benefits.

Benefits Administration – Zenefits specializes in simplifying benefits management through an online portal. Find resources and quotes, update information, minimize compliance risks and keep up to date with the latest legislation all in one spot.

Vacation & Paid Time Off (PTO) – By using the online dashboard, businesses can easily create a PTO policy that fits the company’s culture. Employees can quickly request time off and report sick days, and managers are given the ability to review requests while tracking all employee PTO.

Security – Zenefits uses the highest encryption standards available (including 256-bit SSL) to ensure the security of its users’ data. Encryption keys are kept in a different location than the data, which is all hosted within a secure, off-site, cloud-based infrastructure. But it doesn’t stop there.

Sensitive data requires two-factor authentication by authorized personnel for access. The server hosting locations are physically guarded by trained security personnel 24/7, every day of the year.

Zenefits continuously performs in-house monitoring and third-party testing for all security features. Also, any changes made by administrators, customers, employees and the automated system are kept in a real-rime audit log.

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Learning Management System?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?

Target Market

Zenefits has helped more than 10,000 HR departments become more efficient through an all-encompassing, online dashboard.

Zenefits has a customer base ranging from start-up to mid-sized and, like Workday, aims to cover a growing list of industries, from retail to IT to healthcare and more. Sample customers are provided below:

  • Logic Monitor
  • Dot & Bo
  • Passport
  • urbana
  • binpress
  • Tribus
  • CYCLQ
  • OPUSfidelis
  • Nozzle
  • Glassbreakers

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Implementation/Integration

After sending a request to Zenefits (providing your name and a work email), the support team will work with companies one-on-one to start the implementation process.

Each company will be assigned a support representative as a main contact. The company will continue to work with that representative from the initial set-up process, through launch and training, to periodic software/account maintenance.

Customer Service & Support

From an online Help Center covering numerous topics to telephone support, Zenefits offers various support options to fit a customer’s needs.

If a company chooses to manage its benefits through Zenefits, a representative will be assigned to the company for a consistent point of contact.

Pricing

Zenefits offers three levels of pricing: Lite HR, Standard and Advanced. Customers can be billed monthly or yearly.

Lite HR: Free

  • Employee management (features include hiring, basic onboarding, offboarding, employee directory, organizational charts and most of the core HR apps)

Standard: $6/employee per month ($5 for yearly billing) plus $40 base fee per month

  • HR platform that includes hiring and onboarding, HR records, employee directory, organizational charts and mobile app
  • Custom fields for employee onboarding
  • Business intelligence functionality
  • Documents app for storing employee documents and forms

Advanced: $12/employee per month ($9 for yearly billing) plus $40 base fee per month

  • All features in Standard plan
  • Time off tracking
  • ACA compliance
  • Compliance assistant to help track and manage federal guidelines
  • Access to HR resource library

Zenefits also offers optional features, such as:

  • Payroll ($4 per user per month)
  • Time and attendance ($5 per user per month)
  • HR Advisor ($5 per use per month): This feature includes access to certified HR experts for HR-related questions or issues.

Shortcomings

Zenefits is a growing company that recognizes its software limitations, and it’s diligently working to expand its features. Once bugs are found in the software, the support team quickly fixes the issues.

Some customers said their assigned representatives were difficult to reach during implementation, resulting in missed deadlines for insurance open enrollment. Others mentioned that Zenefits’ initial implementation support was good, but representatives became distant after launch.

Screenshots

Zenefits Screenshot 1
Zenefits Screenshot 2
Zenefits Screenshot 3

About

Zenefits was co-founded by Parker Conrad and Laks Srini, and it’s been reported as one of the fastest SaaS start-ups in Silicon Valley.

Using its “hub and spoke” business model since 2013, Zenefits offers its online dashboard, including all the bells and whistles to alleviate HR headaches, for free while gaining commissions as a wide-range insurance broker to pay the bills.

Zenefits is headquartered in San Francisco, and it has a secondary office in Phoenix.

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