Workday Review

Workday
Product:
Vendor:
Founded:
Headquarters:
Workday HCM
Workday
2005
Pleasanton, CA
Ownership
Customers:
Deployment Model:
Free Trial:
Private
700+
Cloud
No
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Workday HCM At A Glance

Good: Companies can assess their workforce by utilizing analytics and Big Data.
Bad: Generating reports may be complicated for some users.
Bottom Line: HCM designed for medium-to-large-sized companies with multiple locations.

Product Overview

The Workday HCM Suite is a cloud-based all-in-one package intended for medium-to-large-sized companies – especially companies with multiple locations. Workday HCM encompasses all of the HR functions in one solution. Not only does Workday HCM include traditional HR functions but also offer Workforce Planning and Analytics and Big Data Analytics.

Workday HCM includes these following functions:

Human Resource Management: This solution allows companies to manage and organize their workforce. Employees have self-service functionality as well as managers. Other features include compensation management and absence management.

Talent Management: The talent management suite includes functions for managing employees, such as onboarding, goal management, performance management, succession planning, and career planning.

Recruiting: The recruiting solution provides talent sourcing (both internal and external candidates), collaboration opportunities between the recruiter and hiring team, ability to access candidate information from mobile devices, and social media recruiting. Workday also allow for companies’ career pages to have mobile device accessibility for candidates. Finally, users can perform recruiting analytics – they can analyze what positions are open or what specific types of candidates they are looking for and then create recruiting strategies based on real-time data.

Benefits: This solution helps companies manage their benefit plans in an efficient, flexible, and secure manner. Companies also have access to a variety of benefits providers (health insurance, 401(k)s, life insurance, etc) via the Cloud Connect for Benefits. The Cloud Connect for Benefits include a pre-built integration catalog to many different providers, and automatically takes employee information data from Workday HCM so users won’t have to worry about manually entering data. It also automatically updates any change in employee status – all the user has to do is schedule the updates.

Payroll: With the payroll solution, users can make multiple payroll calculations at any time, perform batch calculations either by group or workers, have flexibility with earnings and deductions, and run audit reports. Companies with employees located outside North America can utilize Workday’s Cloud Connect for Third-Party Payroll – Workday partners with other third-party payroll companies – users can use the local payroll service in the desired country while still accessing payroll data via Workday.

Time Tracking: Employees can clock in and out via either a Web browser or a mobile device. Companies that require physical time clocks can integrate with Workday via an API.

Workforce Planning and Analytics: Users can utilize business intelligence metrics to analyze the company workforce (labor costs, what positions need talent etc). Users who want to know if there’s a talent shortage can create headcount plans via the Supply & Demand Analysis.

Learning: Users can create a variety of content, such as videos, documents and surveys. They can also track attendance and performance of instructor-led training courses. An unlimited number of content can be stored.

Features

Workday HCM includes many standard HR features, several that are indicated below. We want to note that Workday focuses heavily on the mobile experience – allowing employees to access their own information, allowing recruiters to access candidate information anywhere  at any time, and allowing managers to improve time off and control absences and to handle employee performance.  Workday offers mobile access at no charge.

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Learning Management System?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?

Target Market

Workday targets a wide variety of industries, such as healthcare, higher education, manufacturing, finance, technology, and retail. They also have role-based solutions that targets the C-Suite (CHRO, CEO, CFO, CIO). We’ve listed several of their customers below:

  • AAA NCNU
  • Brown University
  • Cardinal Health
  • Chiquita Brands International
  • McKee Foods
  • MGM Resorts International
  • Sallie Mae
  • Symantec
  • TripAdvisor
  • Yahoo!

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Implementation/Integration

Workday partners with other organizations to help companies deploy the product. Deployment is a 5-step process, which are:

* Project Plan Review

* Integration Approach Review

* Prototype Configuration Review / Integration Build Review

* Test Review

* Final Configuration Review

Workday also provides a variety of training methods, such as classroom training, on-demand training, virtual classrooms, and self-service online training. There is also an adoption toolkit that contains videos, job aids, and marketing materials.

Customer Service & Support

Workday has created a support team called Workday Support to help provide answers and resolutions to questions or issues. The customer  can file a request for support via the online Workday Customer Center.  Once the request has been made, customers will receive a case number and a confirmation email, as well as status updates. The request then gets routed to the appropriate customer service representative.

Customers can access Workday Community for additional resources, such as product documentation, get information on new features, and communicate with other customers.

Pricing

Workday doesn’t publicly release their pricing information. Please contact them directly for a quote.

Shortcomings

Workday is not designed for smaller businesses, so they may need to shop elsewhere for an HCM.  Also, some users have reported that it is not always user friendly – for instance, it takes a few clicks to complete some processes, such as generating reports.

Screenshots

Workday Screenshot 1
Workday Screenshot 2
Workday Screenshot 3

About

Workday was founded in 2005 by Dave Duffield and Aneel Bhusri (both formerly PeopleSoft leaders) with the idea of selling a cloud-based software for HR and Finance. Their Workday Financial Management Software debuted in 2007 followed by Workday 10 (talent management and HCM solution) in 2010.  The company went public in 2012.

Workday also offers Big Data Analytics as well as cloud solutions targeted specifically for Higher Education.

Headquartered in Pleasanton, CA, Workday has multiple offices in the U.S. and worldwide, including Europe and Asia.

Fun fact – Employees in Workday’s Pleasanton and Salt Lake City locations are encouraged to bring their dogs. Workday even hosts a Bring Your Dog to Workday party each year.

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Send feedback or corrections to feedback@betterbuys.com.

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User Reviews

  • User Rating
  • Rated 1.33 stars
    1.33 / 5 (9 )
  • 26.6%
  • (9)

Rated 1.33 stars
1.33 / 5 (9 )

26.6%


  • Features
  • Ease of Use
  • Ease of Implementation
  • Support


Lorraine Russell
Rating: 1
1 /5 stars

  • Features
    User: 12%
  • Ease of Use
    User: 25%
  • Ease of Implementation
    User: 17%
  • Support
    User: 3%

Payroll Computations Wrong

on 2018-02-02 20:14:49

Miscalculates deductions and taxes. A nightmare. Makes simple tasks cumbersome. Apps don’t give employees the options to do what they need to do.



Mark Grote
Rating: 1
1 /5 stars

  • Features
    User: 25%
  • Ease of Use
    User: 10%
  • Ease of Implementation
    User: 25%
  • Support
    User: 20%

Junkware

on 2018-01-25 18:23:33

@Workday is THE worst platform ever. Not intuitive at all with few controls, either no menus or vaguely worded navigation that others have said, don't match your task. And the goals from years back, just hang around forever on your goal details sheets with no way to remove them. Workday is pure junkware!



Anonymous
Rating: 1
1 /5 stars

  • Features
    User: 15%
  • Ease of Use
    User: 10%
  • Ease of Implementation
    User: 1%
  • Support
    User: 1%

I rather go back to paper processin

on 2018-01-23 14:34:00

The higher ed system in our state switched to workday last year. We were told workday would make our processes run more smoothly and that it would be easy and intuitive for employees. It is not. Business processes have to go through various people and if a business process gets stuck in someone's inbox we can't move forward. Hiring is a nightmare especially for part-time employees. Payroll is cumbersome as employees have to check in and out which is fine if workday had a bigger window for them to do so but, if you are one second over six hours the system wants you to take a lunch. We can fix that but then we have to take time to change 100+ employees because they checked out a second late (and that's just our department). Overall the software was old to us with the promise that it would fix and make many of business process easier but, so far we have had more issues than we've ever encountered before. I would not recommend anyone transition to it if they can avoid it.



Stanley Workday
Rating: 2
2 /5 stars

  • Features
    User: 1%
  • Ease of Use
    User: 1%
  • Ease of Implementation
    User: 1%
  • Support
    User: 1%

Why Does This Exist?

on 2018-01-20 11:56:29

There are better ways to organize HR data. The recruiting features and algorithms are god-awful. We need to go back to paying EXPERIENCED HR employees more, getting rid of the new college grads who "just can use this software", and investing the time to find more quality employees beyond keywords. We have reduced our recruiting efforts of human beings down to keywords? Are you kidding me? This makes us lazy, ignorant, and incompetent. In a few years companies like these will be obsolete when they find out that it generates a less competitive workforce and overall company



Cheryl
Rating: 1
1 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Worse Program EVER

on 2018-01-19 11:28:59

Not user friendly! The lingo doesn't match what you need to do! It REALLY sucks! Hire one person and you receive 10 or more emails. Clicking on each email to do a task. All the task should be in the first step. We nicknamed this WorkMORE! Because it has created ALOT more work for us!!!! -Higher Education



Harry
Rating: 1
1 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 8%
  • Ease of Implementation
    User: 8%
  • Support
    User: 8%

The worst !

on 2018-01-05 16:12:25

One of the worst if not the worst time keeping system I ever used. Tell you the truth I rather use my watch it is more reliable and more "human". Workday has a mind of it's own. the time it keeps is from the planet Mars, not the time we keep here on earth. We had tons of problems implementing this software with zero or no guidance. After about a year the software is still full of bugs, but the designers ay its because we are a special case. it s a simple time keeping system ! my little sister can write one in her basic computer programming class !



Anonymous
Rating: 1
1 /5 stars

  • Features
    User: 20%
  • Ease of Use
    User: 5%
  • Ease of Implementation
    User: 50%
  • Support
    User: 1%

Hate This System SO Much

on 2017-12-19 11:26:55

This is the worst time entry system I've ever had the displeasure to use. And I've used a lot. It is NOT NOT NOT user friendly. There's too much JUNK that end users don't care about. And why does it have to be so difficult to complete a single task of entering your work hours. I've had nothing but problems since we've implemented it a year ago. I HATE this system.



Lini Varghese
Rating: 1
1 /5 stars

  • Features
    User: 28%
  • Ease of Use
    User: 5%
  • Ease of Implementation
    User: 50%
  • Support
    User: 3%

Worst HR software for android

on 2017-11-02 23:22:02

Workday one of the worst HR apps ever. Many companies that I tried to apply use 'workday' software, that doesn't work on phones (android) etc. I don't understand why companies don't use a recruitment tool that is tested on all medium. Taleo is far far better than workday according to my experience. Easy to use/ user friendly and works on phones! I hope all companies that use 'workday' HR software would check their own 'careers' site and see how they lose talented manpower just because of non-android HR software.



Lizarzaburu Collazos
Rating: 3
3 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Redundant and Bureaucratic

on 2017-09-17 15:43:22

This is the first time I am using WD as an ATS (Applicant Tracking System), and I have to say that the software is a pain to use. For instance, if you are changing a job description, the steps are awful: go to the job, Scroll to the change needed, choose the reason, submit the job, and approve the job you just did yourself, and hit OK. Also, once you make other changes, you have to always hit okay, and do several steps that could be skipped. It is the worse system I have used, as an ATS. My knowledge includes Kenexa's BrassRing, Taleo, and several other leading tools, so I am have a basis for comparison. As an HR tool, I thought it was fantastic. Other than that, I struggle with the tool. As I said, lots of redundancies and highly bureaucratic!



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