Workday Review

Workday HCM
Pleasanton, CA
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Workday HCM At A Glance

Good: Companies can assess their workforce by utilizing analytics and Big Data.
Bad: Generating reports may be complicated for some users.
Bottom Line: HCM designed for medium-to-large-sized companies with multiple locations.

Product Overview

The Workday HCM Suite is a cloud-based all-in-one package intended for medium-to-large-sized companies – especially companies with multiple locations. Workday HCM encompasses all of the HR functions in one solution. Not only does Workday HCM include traditional HR functions but also offer Workforce Planning and Analytics and Big Data Analytics.

Workday HCM includes these following functions:

Human Resource Management: This solution allows companies to manage and organize their workforce. Employees have self-service functionality as well as managers. Other features include compensation management and absence management.

Talent Management: The talent management suite includes functions for managing employees, such as onboarding, goal management, performance management, succession planning, and career planning.

Recruiting: The recruiting solution provides talent sourcing (both internal and external candidates), collaboration opportunities between the recruiter and hiring team, ability to access candidate information from mobile devices, and social media recruiting. Workday also allow for companies’ career pages to have mobile device accessibility for candidates. Finally, users can perform recruiting analytics – they can analyze what positions are open or what specific types of candidates they are looking for and then create recruiting strategies based on real-time data.

Benefits: This solution helps companies manage their benefit plans in an efficient, flexible, and secure manner. Companies also have access to a variety of benefits providers (health insurance, 401(k)s, life insurance, etc) via the Cloud Connect for Benefits. The Cloud Connect for Benefits include a pre-built integration catalog to many different providers, and automatically takes employee information data from Workday HCM so users won’t have to worry about manually entering data. It also automatically updates any change in employee status – all the user has to do is schedule the updates.

Payroll: With the payroll solution, users can make multiple payroll calculations at any time, perform batch calculations either by group or workers, have flexibility with earnings and deductions, and run audit reports. Companies with employees located outside North America can utilize Workday’s Cloud Connect for Third-Party Payroll – Workday partners with other third-party payroll companies – users can use the local payroll service in the desired country while still accessing payroll data via Workday.

Time Tracking: Employees can clock in and out via either a Web browser or a mobile device. Companies that require physical time clocks can integrate with Workday via an API.

Workforce Planning and Analytics: Users can utilize business intelligence metrics to analyze the company workforce (labor costs, what positions need talent etc). Users who want to know if there’s a talent shortage can create headcount plans via the Supply & Demand Analysis.

Learning: Users can create a variety of content, such as videos, documents and surveys. They can also track attendance and performance of instructor-led training courses. An unlimited number of content can be stored.


Workday HCM includes many standard HR features, several that are indicated below. We want to note that Workday focuses heavily on the mobile experience – allowing employees to access their own information, allowing recruiters to access candidate information anywhere  at any time, and allowing managers to improve time off and control absences and to handle employee performance.  Workday offers mobile access at no charge.

Target Market

Workday targets a wide variety of industries, such as healthcare, higher education, manufacturing, finance, technology, and retail. They also have role-based solutions that targets the C-Suite (CHRO, CEO, CFO, CIO). We’ve listed several of their customers below:

  • Brown University
  • Cardinal Health
  • Chiquita Brands International
  • McKee Foods
  • MGM Resorts International
  • Sallie Mae
  • Symantec
  • TripAdvisor
  • Yahoo!

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Workday partners with other organizations to help companies deploy the product. Deployment is a 5-step process, which are:

  • Project Plan Review
  • Integration Approach Review
  • Prototype Configuration Review / Integration Build Review
  • Test Review
  • Final Configuration Review

Workday also provides a variety of training methods, such as classroom training, on-demand training, virtual classrooms, and self-service online training. There is also an adoption toolkit that contains videos, job aids, and marketing materials.

Customer Service & Support

Workday has created a support team called Workday Support to help provide answers and resolutions to questions or issues. The customer  can file a request for support via the online Workday Customer Center.  Once the request has been made, customers will receive a case number and a confirmation email, as well as status updates. The request then gets routed to the appropriate customer service representative.

Customers can access Workday Community for additional resources, such as product documentation, get information on new features, and communicate with other customers.


Workday doesn’t publicly release their pricing information. Please contact them directly for a quote.


Workday is not designed for smaller businesses, so they may need to shop elsewhere for an HCM.  Also, some users have reported that it is not always user friendly – for instance, it takes a few clicks to complete some processes, such as generating reports.


Workday Screenshot 1
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Workday was founded in 2005 by Dave Duffield and Aneel Bhusri (both formerly PeopleSoft leaders) with the idea of selling a cloud-based software for HR and Finance. Their Workday Financial Management Software debuted in 2007 followed by Workday 10 (talent management and HCM solution) in 2010.  The company went public in 2012.

Workday also offers Big Data Analytics as well as cloud solutions targeted specifically for Higher Education.

Headquartered in Pleasanton, CA, Workday has multiple offices in the U.S. and worldwide, including Europe and Asia.

Fun fact – Employees in Workday’s Pleasanton and Salt Lake City locations are encouraged to bring their dogs. Workday even hosts a Bring Your Dog to Workday party each year.

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