EPAY Systems
EPAY Systems
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EPAY HCM At A Glance

Good: Strong workforce management capabilities for hourly workforces, free premium support 24/7, features to help companies comply with ACA regulations, self-service functionality available in both English and Spanish.
Bad: Not intended for small businesses.
Bottom Line: Human capital management solution with a unique focus on medium to large-sized businesses with hourly workforces.

Product Overview

EPAY HCM is a unified solution that incorporates all essential HR functions. It specifically focuses on medium-to-large-sized businesses that employ hourly workers.

There are several benefits:

  • Reduces costs and administrative burden (no need to maintain separate HR solutions)
  • Reduces repetitive data entry across all modules (employee record only needs to be created once)
  • Streamlines various administrative tasks, which allows HR to focus on more important functions
  • Easy-to-use interface
  • Full-service payroll, tax and Affordable Care Act (ACA) reporting options for companies with a need to outsource these functions

EPAY HCM also integrates with different solutions, such as financial and accounting systems, and enterprise resource planning (ERP) systems.


In addition to workforce management capabilities, here are some of the key features within each EPAY HCM module:

Recruiting and applicant tracking

  • Post job openings and accept applications/resumes from many different sites (e.g., CareerBuilder, LinkedIn, Monster and Glassdoor)
  • Track resumes/applications, assessments results and interview notes
  • Send offer/rejection letters
  • Video-interviewing functionality
  • Search and sorting features for identifying and rating candidates
  • SMS messaging with candidates

Employee onboarding

  • Automatically generates electronic employment and compliance forms (I-9 and W-4) once new hire is added to system
  • New hires can complete paperwork directly within the system
  • New hires can research and enroll in benefit plans as part of onboarding
  • New hires can also receive and complete company-specific onboarding tasks and policies

Payroll and tax management

  • Automatic processing with unlimited number of deductions, earnings and pay rates
  • Ability to calculate taxes for companies with multiple locations and/or employees that live in different states
  • Automatic delivery of federal, state and local tax updates
  • Ability to automatically deduct garnishments from employee’s pay
  • Employee self-service for viewing pay history
  • Built-in reporting and analytics for running queries on payroll data
  • Handles all payroll and tax-filing services for companies that need to outsource this function

Benefits administration

  • Ability to track and maintain all types of benefits (health care, retirement, etc.) from one platform
  • Full-service compliance administration and reporting for COBRA, the Family and Medical Leave Act (FMLA), flexible spending accounts (FSAs), the ACA and more
  • Employee self-service feature so employees can update and view their own benefits data
  • Automatic transfer of new hires, renewals and benefit changes/data to insurance carriers

Performance management

  • Job-specific review templates, automatic notifications and e-signature capability for performance evaluations
  • Built-in and customized review templates
  • Ability to set and track goals for employees, departments and company
  • Library of over 350+ competencies
  • Employee self-evaluation and 360-degree feedback
  • Ability to add comments and documents of performance to employee’s record at any time
  • Compensation translator (ability to translate performance ratings to bonus/pay raise recommendations)
  • Ability to create targeted employee learning plans and access relevant online course content

Learning management

  • Library of 2,000 ready-to-go courses
  • Course creation tools
  • Learners can take courses from any device
  • Compliance requirements tracking
  • Completion certificates

Finally, EPAY HCM has a general HR management module that includes employee self-service, the ability to track and comply with legal regulations, streamlined onboarding, detailed employee records, and standard and ad-hoc reporting and analytics.

Target Market

Even though it’s intended for many industries, EPAY HCM is specifically targeted to medium and large businesses that employ hourly workers.

We’ve listed 10 of its customers below:

  • ABM
  • Capital Building Services Group
  • Express Employment Professionals
  • Healthcare Services Group
  • Kelly Services
  • ISS Facility Services
  • U.S. Department of the Army
  • GDI Integrated Facility Services
  • Bergelectric
  • Nelson Staffing

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As EPAY HCM is cloud-based, implementation is shorter than traditional on-premise solutions. There’s an all-inclusive monthly price with no fees for maintenance or upgrades.

Customer Service & Support

EPAY Systems provides customers with free tech support 24/7, as well as a dedicated client relationship manager. Users can contact EPAY Systems via phone, email or live chat. They can also submit support requests using a self-service portal.


EPAY Systems doesn’t publicly display pricing information. Please contact the vendor directly for a quote.


EPAY HCM isn’t intended for small businesses.


EPAY Systems Screenshot 1
EPAY Systems Screenshot 2
EPAY Systems Screenshot 3


EPAY Systems created its human capital management system with a unique focus on medium and large companies that have an hourly workforce.

The solution operates on two rules: making life easier on companies by creating a solution to reduce administrative work and providing a solution that’s robust.

In addition to its workforce management and HCM solutions, EPAY offers customers professional services such as payroll services and custom training.

In late 2020, EPAY was acquired by PrismHR, a solutions provider that helps professional employer organizations (PEOs) and administrative services organizations (ASOs) manage HR, benefits and payroll programs for their clients.

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