Zenefits Time-Tracking Review

San Francisco, CA
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Zenefits At A Glance

Good: Automatically syncs with payroll information, allowing time sheets to be sent directly to payroll upon approval.
Bad: Support representatives can be difficult to reach once the platform's been fully launched.
Bottom Line: Zenefits' time-tracking tool has a simple-to-use dashboard that streamlines workflows related to tracking employee hours and PTO requests.

Product Overview

Zenefits is a cloud-based, end-to-end platform that streamlines all HR functions with one simple-to-use dashboard. For this review, we’ll focus on Zenefits’ time-tracking tool. More insight into Zenefits’ other HR capabilities can be found in our Payroll and HRMS reviews.

Zenefits’ time-tracking system streamlines all HR functions related to paid time off (PTO), and employee time and attendance. The time module makes tracking employees’ hours in real time simple with prompts for easy setup to integrate a new hire into the system.

By seamlessly connecting to your payroll and benefits information, Zenefits ensures your policies remain compliant with state and Affordable Care Act (ACA) regulations.


Zenefits’ time-tracking module includes everything you need to efficiently track employee time and attendance, PTO and accrual while staying compliant with labor laws.

Below are some of its notable features:

Time & Attendance Tracking
  • Mobile Clock In/Out – Employees can clock in and out on any device without a third-party system.
  • Photo Verification – This gives managers an extra guarantee that employees are where they say they are.
  • Configurable Self-Reporting – Customize how you want hours reported for approval, whether based on exact time, total hours or snapshots of time stamps.
  • Automatic Notifications – Notifications are automatically emailed to managers when PTO or time sheets are sent for approval.
  • One-Click Approval – Whether through an email prompt or on the dashboard, managers can review summaries, and approve or deny time sheets and requests, with one click on the appropriate link.
  • Real-Time Report – This is a dashboard module that gives managers a full overview of who’s clocked in, in real time.
  • Synced to Payroll – Once time sheets are approved, they’re automatically sent to Payroll so no one’s hours slip through the cracks.
Vacation & PTO Tracking
  • Flexible Policy Creation – Easily establish sick day, vacation and personal-day policies by creating PTO limits, accrual rates and tenure rewards.
  • Time-Off Requests – Employees can send managers time-off requests through the Zenefits dashboard. They can also check and manage pending requests, their PTO history and remaining time balances.
  • Calendar Sync – Zenefits can automatically sync with your company’s calendar, whether it’s through Apple, Outlook or Google, keeping everyone on the same page.
Built-In Compliance
  • Overtime Regulations – Zenefits automatically applies state overtime regulations to reported employee hours.
  • ACA Compliance – Zenefits combs through the ACA and automatically checks that your company is following its requirements, allowing you to focus on your business and the people running it.
  • Financial Liability Tracking for PTO – Zenefits will track your company’s financial liability for employee PTO.
  • Sick Leave – The solution can make sure your sick leave policies are compliant with federal and state laws.

  • Attendance Tracking?
  • Biometric?
  • Employee Scheduling?
  • Hardware?
  • Hourly Employee Tracking?
  • Mobile?
  • Salaried Employee Tracking?
  • Vacation/Sick/Leave Tracking?

Target Market

Zenefits aims to help all types of companies in a variety of industries reach their highest HR potential. Here are 10 of its customers:

(Note: Although we only list 10, Zenefits has provided services to 10,000+ clients since 2013.)

  • Passport
  • Urbana
  • Binpress
  • Total Access Urgent Care
  • Any Perk
  • Colorado Outward Bound School
  • Dot & Bo
  • Flexport
  • The Animal Foundation
  • Zerply

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Once you have signed up with Zenefits, a support team member will contact you to help start the implementation process and get everything set up for your company.

Customer Service & Support

Clients can email questions and concerns to the support team at any time. If you need targeted customer support, you must first log into your Zenefits account.

For urgent requests, the support team is available by phone, Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time (PST), and Thursday, 6 a.m. to 4 p.m. PST.


Zenefits offers four levels of pricing: Bronze, Silver, Gold and Platinum. Customers have the choice to be billed monthly or yearly.

Bronze: Free

  • Employee Management
  • Benefits Administration

Silver: $8/employee per month ($5 for yearly billing)

Gold: $10/employee per month ($8 for yearly billing)

Platinum: $15/employee per month ($12 for yearly billing)


Due to delayed responses from their assigned representatives, some customers said the implementation process was longer than necessary.

Others have said that, after implementation was complete, account managers became distant and customer service was lacking.

Zenefits has recently been cited for having regulatory issues within its company, which may impact customer support and the services provided.


Zenefits Screenshot 1
Zenefits Screenshot 2
Zenefits Screenshot 3


Founded in 2013 and has been one of the fastest growing Software as a Service (SaaS) start-ups in Silicon Valley. Its mission is to create effortless solutions to manage your business and employees.

Zenefits has helped over 10,000 small and mid-sized businesses easilyc eliminate paperwork and automate time-consuming HR tasks with it’s free, simple-to-use interface.

The company is currently headquartered in San Francisco, with a second office in Phoenix.

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