Zenefits Payroll Review

Zenefits
Product:
Vendor:
Founded:
Headquarters:
Zenefits
Zenefits
2013
San Francisco, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
10,000+
Cloud
Yes
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Zenefits At A Glance

Good: An easy-to-use platform with features that automate many payroll functions, like deduction calculations and tax filings.
Bad: Customer support can be difficult to reach, especially after the implementation process.
Bottom Line: A full-service payroll system that connects to all HR solutions to streamline tasks and sync critical information.

Product Overview

Zenefits is an all-encompassing, cloud-based HR suite that improves efficiency by automating key tasks related to payroll, benefits, performance, compliance and more. This review will focus on the features and benefits of Zenefits’ payroll system. For more information about Zenefits’ full HR functionality, read our Zenefits HRMS Review.

Zenefits’ payroll system connects to all your HR solutions. The system automatically syncs any changes you make while managing employee information to reduce errors in critical payroll and tax documents.

Features

Zenefits automates its payroll features so the software can practically run on its own. This allows your team to focus more on performance instead of correcting errors or making tedious calculations.

Some of Zenefits’ key payroll features include:

  • Automatic Pay Runs – Figure out the best payroll schedule for your company, and Zenefits will automatically run it for you.
  • Automatic Tax Filings – For no additional cost, Zenefits can process your W-2s and file your taxes in all 50 states.
  • Automatic On/Off Boarding – Zenefits will automatically add a new hire’s data to payroll and calculate all deductions. Zenefits will also prorate the person’s first and last pay checks with your company.
  • Automatic Upkeep – Payroll is integrated with all of your Zenefits solutions, so any updates and changes made to employee information are automatically synced.

Zenefits also has features that give you and your employees full visibility for payroll functions, allowing you to better understand when and why updates or changes were made. Those are:

  • Payroll Timeline – A complete visual history of the events that change payroll ( like start date, life changing event, etc.), which help employers answer employees’ questions.
  • Smart Stubs – To help employees understand their paychecks better, this breaks them down into a clearer format.
  • Easy Comp – Easily collaborate with your team to coordinate bonuses and commissions for each employee on a single-platform dashboard.
  • Pay Preview – Preview and manage a paycheck before the pay run to make sure everything’s correct. You’re able to edit ledgers, dig deeper into deductions and more with this overview tool.

  • Benefits Management?
  • Direct Deposit?
  • Employee Self-Service?
  • Mobile Functionality?
  • Payroll Processing?
  • Reporting?
  • Tax Management?
  • Time & Attendance?

Target Market

From health care to retail to IT and more, Zenefits aims to help small to mid-sized businesses in a growing list of industries.

Since it was founded in 2013, Zenefits has helped over 10,000 organizations’ HR departments become more efficient. We’ve listed some of its notable customers below:

  • Dot & Bo
  • Passport
  • Urbana
  • Binpress
  • Total Access Urgent Care
  • Any Perk
  • Colorado Outward Bound School
  • Flexport
  • The Animal Foundation
  • Tribus

Download Now: The Payroll Software Buyer's Guide

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Implementation/Integration

To start the implementation process, you must sign up on the Zenefits payroll page. Then a support team member will contact you to help get everything set up for your company.

Customer Service & Support

You must log into your Zenefits account for targeted customer support. The support team is available via email to address any questions or concerns you may have.

If a request is urgent, contact the support team by phone, Monday through Friday, 6 a.m. to 5 p.m. Pacific Standard Time (PST), and Thursday, 6 a.m. to 4 p.m. PST.

Pricing

Lite HR: Free

  • Employee management (features include hiring, basic onboarding, offboarding, employee directory, organizational charts and most of the core HR apps)

Standard: $6/employee per month ($5 for yearly billing) plus $40 base fee per month

  • HR platform that includes hiring and onboarding, HR records, employee directory, organizational charts and mobile app
  • Custom fields for employee onboarding
  • Business intelligence functionality
  • Documents app for storing employee documents and forms

Advanced: $12/employee per month ($9 for yearly billing) plus $40 base fee per month

  • All features in Standard plan
  • Time off tracking
  • ACA compliance
  • Compliance assistant to help track and manage federal guidelines
  • Access to HR resource library

Zenefits also offers optional features, such as:

  • Payroll ($6 per user per month)
  • Time and attendance ($5 per user per month)
  • Performance management ($4 per user per month)
  • HR Advisor ($5 per user per month): This feature includes access to certified HR experts for HR-related questions or issues.
  • Payroll Advisor ($5 per user per month): This feature includes access to certified payroll experts for payroll-related questions or issues.
  • Ultimate Advisor ($8 per user per month): This package combines both the HR Advisor and Payroll Advisor.

Shortcomings

Some customers have said the implementation process was prolonged due to delayed response times from their assigned implementation representatives.

Others have mentioned that account managers become distant after implementation is complete.

Screenshots

Zenefits Screenshot 1
Zenefits Screenshot 2
Zenefits Screenshot 3

About

Zenefits was founded in 2013 and has been one of the fastest growing Software as a Service (SaaS) start-ups in Silicon Valley. It’s built on a mission create effortless solutions to manage your business and employees.

Without the disruptive switching of legacy systems, Zenefits has helped over 10,000 small and mid-sized businesses eliminate paperwork and automate time-consuming HR tasks with it’s free, simple-to-use interface.

The company is currently headquartered in San Francisco, with a second office in Phoenix.

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Send feedback or corrections to feedback@betterbuys.com.

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User Reviews

  • User Rating
  • Rated 2.6 stars
    2.6 / 5 (5 )
  • 52%
  • (5)

Rated 2.6 stars
2.6 / 5 (5 )

52%


  • Features
    User: 56%
  • Ease of Use
    User: 52%
  • Ease of Implementation
    User: 59%
  • Support
    User: 41%


Shae Jackson
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 71%

Seamless low-cost solution for small to mid-sized companies that kills busy work

on 2018-12-06 11:34:47

Pros: With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons: I wish the performance management module was baked into the subscription versus an add-on cost. The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.



Sarah Hiller
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Very Satisfied

on 2018-11-20 15:26:01

We have been a customer for 3 years. I'm very happy with the services. Payroll, time off, and benefits. The benefits services especially have been wonderful. Super easy. The customer service has been wonderful as well.



Jenna Mullikin
Rating: 1
1 /5 stars

  • Features
    User: 38%
  • Ease of Use
    User: 25%
  • Ease of Implementation
    User: 82%
  • Support
    User: 27%

Zenefits Payroll

on 2018-11-20 13:59:34

Zenefits Payroll was not great for us. Lots of mistakes and issues. Then they dropped us in 2 weeks and forced us to find another alternative because they didnt operate in a state that we did.



Steve T
Rating: 1
1 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Stay Away!

on 2018-08-02 20:02:05

After two payroll runs we are cutting our loses and switching back to our previous provider. The mistakes (while minor) they have made and their excuses is very telling. They are not fit to run a payroll company.
If you do a Google search, you will see they have made alot of tax miscalculations with their payroll runs.



Brian
Rating: 1
1 /5 stars

  • Features
    User: 40%
  • Ease of Use
    User: 33%
  • Ease of Implementation
    User: 12%
  • Support
    User: 5%

Lack of Support

on 2017-12-06 14:11:55

My company has been using Zenefits for about 2 years. This was our total solution for HR, Onboarding, Benefits Management and Payroll interface. We have found many errors with the system and required a full audit of every new hire to ensure data being communicated to payroll and benefits systems was correct. We found many errors and could not count on data integrity. Our largest issue is with support. Technical support is located on the West Coast and therefore we are required to wait until 11:00 EST before communicating our issues. This completely threw our annual benefits enrollment into a last minute rush because of waiting on support. This limited availability for support should be obsolete.



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