SumTotal Review

Gainesville, FL
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SumTotal At A Glance

Good: Self-service features maximize employee engagement.
Bad: System administrators have many responsibilities and must have advanced skills to operate.
Bottom Line: An integrated, comprehensive HR solution, best known for it's learning management features.

Product Overview

SumTotal’s HR offerings are highlighted by Talent Expansion, their talent management system software. Talent Expansion empowers users to  manage all aspects of education and training by optimizing the administration, management, delivery, and end-user experience of blended learning programs. Some key benefits include:

  • Deploy faster with open activity architecture
  • Reduce non-compliance with continuing-education management
  • Improve user adoption with a personalized, intuitive user experience
  • Increase visibility with built-in advanced reporting
  • Reach employees on the go with mobile and off-line learning capabilities

SumTotal’s mobile learning is highlighted by an engaging application interface, easy-to-use functionality and enhanced content performance. It lets companies offer content and courseware across a wide range of smartphones and mobile devices. Supported devices include iPhone, iPod, iPad, Android and Blackberry with native LMS style-sheet support for netbooks and other tablet and appliance devices.

For external audiences that drive value to the company, users can develop and deliver information to customers, partners, and channels with SumTotal’s Extended Enterprise solution. Users can provide consistent employee, sales, customer, partner, and channel network training, education, and enablement,  available 24/7/365.

  • Drive revenue through paid training for customer and distributor channels
  • Deliver certification programs and manage knowledge
  • Reduce training costs for employee, sales, customer, partner, and channel networks while accelerating time to market
  • Increase customer satisfaction and product adoption
  • Display available content in an online catalog without requiring the user to log in


Talent Expansion has a robust array of industry leading features. They offer over 20,000 e-learning courses in a variety of topic areas, including:

  • Desktop computer skills
  • IT & technical certifications
  • HR & legal issues
  • Leadership
  • Sales & customer service
  • Finance
  • Project management
  • OSHA compliance & workplace safety
  • Management & supervisory development
  • Business & professional development
  • Clinical healthcare & life sciences
  • Language training

In addition to a full range of learning management features, SumTotal’s elixirHR and Talent Expansion include the following functionalities:

Sourcing & Screening Features

  • Assessment Tests
  • Candidate Database
  • Candidate Matching
  • Custom Application Forms
  • Resume Parser

Interview & Workflow Features

  • Automated Reminders
  • Candidate Dashboard
  • Candidate Evaluation Forms
  • Task Assignment

Tracking & Reporting Features

  • Custom Reports
  • Employer Tracking (Recruiters)
  • Exportable Data

Integration Options

  • LinkedIn

Support Features

  • Blog
  • Email
  • Phone
  • Recorded demos
  • Request form
  • Webinars
  • White papers

Additional Features

  • Data silos
  • View Product Datasheet
  • Edit
  • Company Information

Target Market

SumTotal serves several industries, including:

  • Communications
  • Business services
  • Education
  • Finance
  • Government
  • Health care
  • Airlines/Transportation
  • Retail
  • Technology
  • Training

  • Edward Jones
  • Cap Gemini
  • Washington State Department of Social and Health Services
  • State of North Dakota
  • Pfizer
  • American Airlines
  • United
  • Delta
  • Air Canada
  • Ariba

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Using customer-proven methodologies, SumTotal deploys your company’s system rapidly while minimizing the impact of change on users and day to day operations. They also work with customers to define metrics that quantify success, as well as deliver services to support organizational development and change management. Unlike traditional Human Capital Management companies, they blend “high tech” with “high touch” to integrate the best in technology with the most contemporary behavioral-management theory and processes. Consulting services include:

  • Change Management
  • Competency Modeling
  • Skills & Behavioral Assessments
  • Organizational Surveys
  • Executive Coaching
  • Talent Development & Training
  • HR Process Design
  • Benchmarking

Customer Service & Support

SumTotal provides a comprehensive support system for all customers, including available 24×7 support. Partnering with their, they are focused on customer satisfaction and ensuring success through the use of their innovative products and outstanding support delivery. Customer satisfaction is their measure of success. For technical assistance, user can take advantage of telephone support line or their eService Incident Management Portal.


SumTotal doesn’t publicly release pricing information. Please contact them directly for a price quote.


Some users have struggled with execution of the product due to it’s extremely customizable configuration. Because so much of the platform can be designed and its formatting determined by the user, non-experts sometimes struggle in executing tasks.

Administrative mode is one specific area that often requires extensive work. For those seeking a solution rooted in simplicity, SumTotal may not be their first choice.



SumTotal Screenshot 1
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SumTotal Systems, LLC, a Skillsoft Company,  delivers Talent Expansion™ solutions that help organizations discover, develop and unleash the hidden potential within their workforce and entire business ecosystem. SumTotal goes beyond traditional talent management and HCM applications, offering contextual and pervasive HR solutions that actually help improve employee performance in real time. Through the SumTotal elixHR® platform, SumTotal offers customers a virtual system of record for all talent applications, providing a unique ability to link performance management, compensation and succession planning processes to learning management systems (LMS) and workforce management data to provide the HR metrics and workforce analytics they need.

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