Clarizen Review

Clarizen
Product:
Vendor:
Founded:
Headquarters:
Clarizen
Clarizen
2006
San Mateo, CA
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Deployment Model:
Free Trial:
Private
Across 79+ Countries
Cloud
Yes
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Clarizen At A Glance

Good: Robust features for tracking every task and milestone of a critical project.
Bad: Due to its range of tools and features, customer service can be slow to fix problems.
Bottom Line: All-in-one task-tracking and resource-management solution for analyzing every aspect of an ongoing or future project.

Product Overview

Clarizen is a comprehensive project management solution that ensures best practices are followed in each stage of users’ workflow.

Budget forecasting, document management and task tracking are all included for meeting project milestones according to the team’s bottom line.

Features

Here, we’ve selected the top five features of Clarizen:

1. Task Management: All tasks are centralized for team collaboration. That way, nothing falls through the cracks. Each employee updates the status of his or her work so managers can properly plan and monitor projects.

2. Resource Management: Managers have a real-time view into each employee’s workflow to calculate distribution of resources. In addition, managers can toggle between projects on a calendar so they can forecast what resources will be needed or what’s next.

3. Time-Sheet Tracking: Track billable hours as employees record their progress. The system automatically populates time sheets with the time spent working on projects. Certain tasks can be billed differently than others.

4. Document Management: Collaborate with team members and external clients while referencing key documents. Tools are available for annotating documents and referencing relevant ongoing tasks. Clarizen integrates with Dropbox, Google Docs and ProofHQ. Users are able to download and store files directly from email. They can also review documents from a mobile device.

5. Reports and Dashboards: Various aspects of projects, such as time sheets, project statuses and ongoing tasks, can be turned into visuals and tracked in real time or with an overview. The solution offers a range of visuals, including clusters, bar graphs and pie charts. An Excel add-on allows users to export this data.

  • Budget & Expense Management?
  • Collaboration?
  • File Sharing?
  • Gantt Charts?
  • Mobile?
  • Task Management?
  • Time Tracking?

Target Market

Clarizen is best suited for professionals who specialize in general project management, IT, and professional services.

The following is a list of 10 sample customers:

  • Ricoh
  • Box
  • Sodexo
  • NetApp
  • IP Payments
  • Affinova
  • Marketo
  • Boston Scientific
  • Aeria Games
  • Alder Hey Children's NHS

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Implementation/Integration

Clarizen integrates with Salesforce, Google Drive, Box, Intacct, Intuit QuickBooks, iCal and Jira, as well as a collection of mobile-based applications for accessing Clarizen features on the go.

Customer Service & Support

Clarizen offers two options for customer support: Live support to walk users through troubleshooting and self-help for users to access a library of resources.

Clarizen’s Success Site is a community hub for submitting support tickets, voting on which features Clarizen should develop next, and accessing new demos and tutorials.

Additional training includes webinars, best practice guides, whitepapers and Clarizen University, an online training program.

Pricing

Clarizen comes in two pricing tiers: Enterprise and Unlimited. Pricing information is not publicly available so please contact Clarizen directly.

Also, Clarizen provide four types of licenses, depending on user access: full license, team member, time & expense feature access and social features access.

Shortcomings

Some users have complained that customer service isn’t always prepared to help in a timely manner due to the complexity of the system.

Screenshots

Clarizen Screenshot 1
Clarizen Screenshot 2
Clarizen Screenshot 3

About

Clarizen was founded in 2006 by its CEO, Israeli entrepreneur and electrical engineer, Avinoam Nowogrodski. It’s a popular choice for Fortune 500 companies such as Mazda and Deloitte, and it’s won several industry awards including CODiE’s 2016 Best Project Management Solution and Mobile Project Management, IDC’s 2016 Worldwide Cloud PPM MarketScape “Leader” and KMWorld’s 2016 List of “100 Companies that Matter in Knowledge Management.”

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