Jira Software Review

Jira Software
Sydney, Australia
Deployment Model:
Free Trial:
Cloud, On-Premise
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Jira Software At A Glance

Good: Built-in or customizable workflow templates, Kanban and Scrum boards, mobile app.
Bad: Some project management features are only available via the Marketplace app for a small fee.
Bottom Line: Agile project management tool that helps software development teams plan and track new software and product releases.

Product Overview

Jira Software is a tool used by over 180,000 modern software teams to plan, track and release their projects using agile project management, which focuses on efficiency, continuous releases and customer feedback. Whether a software team utilizes Scrum, Kanban, a hybrid model, or designs its own customized workflow, Jira Software enables them to release software in a simple drag-and-drop interface.

Software teams gain visibility into long term goals, project roadmaps, work status and real-time release information. Jira Software integrates with many popular business apps, including source code and collaboration platforms, so users don’t need to switch context multiple times to find the latest status of a project. Jira Software also integrates with Atlassian’s other products, including Confluence, Bitbucket and Jira Service Desk.

As software teams  become increasingly globally distributed, Jira Software’s mobile app allows team members worldwide to stay on top of their projects from their Android and iOS devices.


JIra Software has many project management features. However, here are its key ones:

  • Support for Scrum boards and Kanban boards, and the ability to create customized workflows
  • Project level configuration that allows any team member to create, edit and manage a board
  • Integrated roadmaps that enable teams to visualize the big picture across multiple projects, communicate plans with stakeholders and ensure the team’s plans are always current

Target Market

Thousands of modern software teams already use Jira Software and other solutions from the Atlassian Suite. Here’s a list of 10 of its customers:

  • AirBnB
  • Spotify
  • Cisco
  • Domino's
  • DocuSign
  • eBay
  • GlobalGiving
  • Rosetta Stone
  • Trulia
  • Square

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Clients can choose from either on-premise or cloud deployment. (Pricing on both is in our Pricing section below.) There’s a seven-day free trial – Atlassian doesn’t require credit card information until after the trial ends.

Customers who are interested in purchasing on-premise deployment can fill out an online quote form on Atlassian’s website. Those opting to have Atlassian host their solution in the cloud can pay the monthly subscription fee by credit card within one to three business days after the free trial.

Companies that need to migrate their project data into Jira from an old system can do so via the Jira software built-in importers plug-in or a CSV importer.

Atlassian offers a variety of training options through its Atlassian University portal. Specifically for Jira Software, Atlassian offers on-demand courses and virtual public and team classes. Depending on the training method, prices can range from $300 to $4,500.

There are also self-help tutorials on Jira Software available for a small fee on the Atlassian Marketplace.

Customer Service & Support

Atlassian’s support portal includes a knowledge base, community forums and a suggestion forum where users can request features and report bugs. Users can also submit support requests.

Atlassian’s annual software maintenance plan is optional and not included in the price of a subscription or license. The plan not only includes online support, but also software updates. A separate Premier Support plan includes 24/7 phone support, a 30-minute response time for extremely critical issues, and onboarding services.


Jira Software offers a choice of either cloud or on-premise hosting. Here are the pricing differences between each type of deployment:

Cloud-based deployment – Companies with a small team of up to 10 users can take advantage of the free plan, which includes basic features, up to 2 GB file storage and community support. For larger teams (more than 11 users), Jira offers three pricing plans. The Standard plan costs $7.75 per user, per month and accommodates up to 35,000 users and has a 250 GB file storage space.

The Premium plan costs $15.25 per user, per month and includes additional features, such as unlimited storage and 24/7 premium support.

The Enterprise plan adds on unlimited sites, the Atlassian Access and 24/7 enterprise support. Please contact Atlassian for a price quote.

On-premise deployment – There’s an annual Data Center licensing plan for companies that prefer to self-host the solution. It varies depending on the number of users, so a company with 500 users can pay about $42,000 per year, whereas a company with 50,000 users can pay about $840,000 per year. Companies can try out the plan for 30 days.


Jira Software integrates with a variety of business apps to fill in niche functionality gaps, such as Gantt charts or time tracking. To get those features, users will have to download a Marketplace app for a small fee.


Atlassian Screenshot 1
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Founded in 2002, Atlassian provides professional teams with tools for end-to-end software development. In addition to Jira Software, other solutions include Confluence, Bitbucket, Statuspage, Trello, Opsgenie and Bamboo. Atlassian provides a marketplace of add-on apps, both free and paid, for customizing each solution.

Atlassian believes in five core values: open communication among employees and customers, being a team player, building solutions with heart and balance, being open to seeking change and prioritizing customer service.

Atlassian regularly conducts user group events worldwide where users can network, and share ideas and best practices relating to any of Atlassian’s software.

Headquartered in Sydney, Australia, Atlassian has locations in San Francisco, Austin (TX), Japan, the Netherlands and the Philippines.

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