Jira Software Review

Jira Software
Sydney, Australia
Deployment Model:
Free Trial:
Cloud, On-Premise
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Jira Software At A Glance

Good: Built-in or customizable workflow templates, Kanban and Scrum boards, mobile app.
Bad: Some project management features are only available via a separate app for a small fee, interface isn't always intuitive.
Bottom Line: Agile project management tool that helps software development teams plan and track new software and product releases.

Product Overview

Jira Software is a tool designed to help software teams plan and track their projects using agile project management, which focuses on efficiency, continuous releases and customer feedback. Software teams can use Jira to plan, track, release and report on new software or software upgrades. They can also use Jira to track any issues.

Jira supports several agile methodologies, including Scrum boards and Kanban boards. Users can follow its built-in workflow templates or customize their own.

The solution integrates with many of Atlassian’s other products, such as Confluence, Bitbucket, Bamboo and Stride. It also integrates with other tools via the Atlassian Marketplace. Some of those tools include apps for time tracking, document management or asset management.

Other Jira products include Jira Service Desk (designed for IT teams to manage support ticket requests) and Jira Core (which is designed to support marketing, HR, finance or operation teams).

There’s also a dedicated Jira mobile app for Apple and Android devices.

And finally, there’s a new security product called Identity Manager. Identity Manager provides enhanced security for Jira and other Atlassian products for users on the cloud. Some of its features include two-factor authentication, SAML single sign-on and password policies.


We’ve indicated some of Jira Software’s features in the checkboxes below. However, here are its key features:

  • Support for Scrum boards and Kanban boards
  • Jira Query Language for creating custom filters
  • Built-in agile reporting tools with real-time data

In addition, Portfolio for Jira is a portfolio management tool that agile teams can use to plan out roadmaps for their projects. Some of its features include a real-time visual roadmap, multiple scenario planning, the capability to estimate start and end dates for projects, resource management and unlimited hierarchies.

Portfolio for Jira isn’t a built-in feature, so companies will have to pay an additional fee for it. However, companies with existing Jira software accounts have access to a 30-day free trial of Portfolio for Jira. New customers only have access to a seven-day free trial.

  • Budget & Expense Management?
  • Collaboration?
  • File Sharing?
  • Gantt Charts?
  • Mobile?
  • Task Management?
  • Time Tracking?

Target Market

Atlassian’s solutions are used by agile project teams in all company sizes and in many industries.

Here’s a list of 10 of its clients:

  • AirBnB
  • AutoGrid
  • Cisco
  • Citrix
  • DocuSign
  • eBay
  • GlobalGiving
  • Rosetta Stone
  • Trulia
  • Xero

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Clients can choose from either on-premise or cloud deployment. (Pricing on both is in our Pricing section below.) There’s a seven-day free trial – Atlassian doesn’t require credit card information until after the trial ends.

Customers who are interested in purchasing on-premise deployment can fill out an online quote form on Atlassian’s website. Those opting to have Atlassian host their solution in the cloud can pay the monthly subscription fee by credit card within one to three business days after the free trial.

Companies that need to migrate their project data into Jira from an old system can do so via the Jira software built-in importers plug-in or a CSV importer.

Atlassian offers a variety of training options through its Atlassian University portal. Specifically for Jira Software, Atlassian offers on-demand courses and virtual public and team classes. Depending on the training method, prices can range from $300 to $4,500.

There are also self-help tutorials on Jira Software available for a small fee on the Atlassian Marketplace.

Customer Service & Support

Atlassian’s support portal includes a knowledge base, community forums and a suggestion forum where users can request features and report bugs. Users can also submit support requests.

Atlassian’s annual software maintenance plan is optional and not included in the price of a subscription or license. The plan not only includes online support, but also software updates. A separate Premier Support plan includes 24/7 phone support, a 30-minute response time for extremely critical issues, and onboarding services.


Jira Software offers a choice of either cloud or on-premise hosting. Here are the pricing differences between each type of deployment:

Cloud-based deployment – Companies with a small team of up to 10 users can pay a flat rate of $10 per month. For larger teams (11 to 100 users), the monthly subscription price is $7 per user. Jira Software provides an online calculator for companies with over 100 users to calculate their costs. Jira also accepts annual subscription payments.

On-premise deployment – There are two pricing plans for companies that want to host Jira Software on their servers: Server (perpetual license) and Data Center (annual license). The Server license is a one-time payment that varies based on the number of users. For example, a company with 10 users would pay $10, whereas a company with 500 users would pay $18,000. The Server license includes one free year of software maintenance. The price for the Data Center licensing plan also varies depending on the number of users. A company with 500 users can pay about $12,000 per year, whereas a company with 50,000 users can pay about $432,000 a year.

The Portfolio for Jira tool (either stand-alone or used in conjunction with Jira Software) costs a flat fee of $10 per month for up to 10 users and $3.50 per month, per user for 11 to 100 users, if deploying in the cloud. Its on-premise version costs a one-time payment of $10 for up to 10 users. Companies with more than 10 users can expect to pay more, depending on the pricing tier they select.

Identity Manager can be added on for $3 per user monthly.


Some project management features, such as Gantt charts or time tracking, aren’t built into Jira Software. To get those features, users will have to download a Marketplace app for a small fee.

Also, some users indicate the interface isn’t always intuitive, and it can be difficult to search for specific items.


Atlassian Screenshot 1
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Founded in 2002, Atlassian provides a range of project- and issue-tracking and collaboration software for teams. In addition to Jira Software, other solutions include Trello, Stride, Confluence, Hipchat, Bitbucket and Bamboo. Atlassian provides a marketplace of add-on apps, both free and paid, for customizing each solution.

Atlassian believes in five core values: open communication among employees and customers, being a team player, building solutions with heart and balance, being open to seeking change and prioritizing customer service.

Atlassian regularly conducts user group events where users can network, and share ideas and best practices relating to any of Atlassian’s software. Over 15,000 people participate in about 107 user groups in 30 countries.

Headquartered in Sydney, Australia, Atlassian has locations in San Francisco, Austin (TX), Japan, the Netherlands and the Philippines.

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