Box Review

Redwood City, CA
Deployment Model:
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Box At A Glance

Good: Capable of sharing large files, scalable pricing plans (including free Personal plan for single users), strong emphasis on security.
Bad: Limited multimedia file sharing and viewing capability, managing multiple large files can be overwhelming, no LAN syncing.
Bottom Line: Easy-to-use content management solution that is secure and scalable.

Product Overview

Box is a cloud content management solution that enables enterprises to transform how they operate digitally; enabling a secure, digital workplace that drives employee productivity and team collaboration from anywhere, while streamlining collaborative business processes and driving intelligence across the extended enterprise.

The system places a strong emphasis on security, especially with collaboration and workflow. For instance, a user or administrator can protect their shared links via passwords set with an expiration date. Or, they can view the times and frequencies of when specific content is viewed or edited. Box also allows users to share content outside of the company (i.e. clients or other partners), no matter what device they use.

Box is accessible via the web, mobile devices, and as a desktop application. Not only does Box work with iPhone/iPad and Android devices, but also with Windows and Blackberry phones. Users can access their content from anywhere on any device regardless of where they are in the world, as well as edit and share Box content via Microsoft Office and Google Drive applications.


Box offers these following features:

  • Mobile access
  • Integration with over 1,500 applications (e.g., Microsoft Office, Google, Slack, Salesforce, Oracle NetSuite)
  • Version control
  • Ability to add / edit multiple users / invite-only collaboration
  • Editing documents
  • Workflow automation (shorter review cycles, repeatable processes, automatic publication of approved files/tasks)
  • Box Notes functionality for project management tasks, such as status updates and meeting notes
  • Custom branding (i.e., company logo)
  • Global compliance standards, such as FedRAMP High, CJIS, IRS-1075, ITAR, HIPAA, PCI DSS 3.1, FINRA/SEC 17a-4, FISMA, ISO27001:2013, and ISO 27018
  • Box Sign functionality for capture electronic signatures
  • Box Skills Kit that applies AI technologies to content
  • Box Relay for creating business process workflows

As Box strongly emphasizes security, we list these following security features:

  • Within mobile devices: password enforcement, multi-factor authentication enforcement, restrict offline access
  • Statistics reporting by file/user (i.e., frequency of file being accessed)
  • Device pinning
  • Audit logs
  • Security automations
  • Ability to track user names, email and IP addresses
  • Alerts sent when unusual download/upload activity is detected
  • Seven different permissions to assign users (i.e., view only, upload only, editor, etc)
  • Box KeySafe with AWS

Target Market

Box targets many industries such as healthcare, legal, education, construction, government, manufacturing, and retail. It provides solutions that are industry-specific. We’ve listed ten of its customers below:

  • AstraZeneca
  • Autotrader
  • Chevron
  • General Electric
  • GSK
  • Lilly
  • Nationwide
  • P&G
  • Sundance Institute
  • Whirlpool

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For users that want the Personal plan, they merely sign up via Box’s website. However, the other plans allow companies to start a free trial before purchasing (except in the case of the Enterprise plan, which requires contact with Box’s sales team). Box also offers an Enterprise Licensing Agreement that covers consulting services, Premier support, and a dedicated Customer Success Manager to aid companies in solution deployment.

Box’s Consulting services cover integrating its solution with existing systems and migrating existing content.

Customer Service & Support

Customer support consists of Box’s Help Center and Community forums to aid users in finding answers to troubleshooting and other questions. Users can also participate in self-paced training and put in support requests via the Help Center. Support is also available via phone, chat, or email.

Box offers three support plans:

  • Standard – The plan is included in each Box license and includes support during normal business hours.
  • Premier – The Premier plan offers users 24/7 support with a one-to-two hour response time SLA and 99.99% uptime guarantee. It includes a dedicated partner services team, live phone support, on-call after-hours support, annual assistance with KeySafe rotation, training, a Shared HelpDesk model, customized troubleshooting collateral, access to Box University courses, self-service training resources, a Box Lead for Premier Support Implementation.
  • Enhanced – For Enterprise Plus plan users, this support plan includes 24/7 support, ticket prioritization, multi-channel agent access and other services.


Box is available in seven different pricing plans (billed annually):

  • Individual – Ideal for users for either inside or outside the office (sharing content with family or friends, for example), the Personal plan is free and available for single users only. The plan offers 10 GB storage with a maximum of 250 MB of size upload. As expected, the features are basic – users can access Box via mobile devices, sync with their desktops, edit documents, and use search functions. Secure features include SSL and at-rest encryption, two-factor authentication, and secure sharing. Users can upgrade to the Personal Pro for $10 a month for a 100 GB of storage and uploads of up to 5 GB.
  • Starter – At just $5 per user, per month, this plan accommodates at the minimum of three users up to a maximum of ten users. There is a maximum 100 GB storage capacity and 2 GB file size. In addition to the features in the Personal plan, the Starter plans include access permissions (i.e., the ability to view and save up to 25 versions of a document), collaboration with up to 10 users and integration with Office 365 and G Suite.
  • Business – The Business plan is Box’s most popular plan. With the price of $15 per user, per month, it gives companies unlimited storage and up to 5 GB file size sharing capacity. It is available for a minimum of three users. The Business plan offers more features, such as up to 50 versions of a file/document to save, the ability to collaborate with the entire organization, an additional enterprise app integration, Admin Console access, custom branding and data loss protection.
  • Business Plus – This plan adds on advanced administrative features for $25 per user, per month. Other features are up to 15 GB file size sharing capacity, unlimited external collaborators and up to 10 enterprise apps integration.
  • Enterprise – The Enterprise plan costs $35 per user, per month and is customized to a company’s needs. It offers additional features, such as up to 50 GB file sharing capacity, 100 versions of a file/document to save, unlimited enterprise app integration, HIPAA/FedRAMP compliance, document watermarking and password policy enforcement.
  • Enterprise Plus – The new Enterprise Plus plan includes all of the features of the other plans, plus up to 150 GB file sharing capacity, unlimited version history, enhanced support services and access to the Box Platform, Box Shield, Box Zones Validation, Box GXP and Box Governance features. Please contact Box directly for a quote.


Some users have reported that managing large or multiple files can get overwhelming. For instance, if multiple versions of a file is spread across folders, all versions do not get updated automatically – the user would have to update each version manually.

Also, there is a limit on sharing capabilities of multimedia files (i.e., videos or images), and LAN syncing is not supported.


Box Screenshot 1
Box Screenshot 2
Box Screenshot 3


Box (NYSE:BOX) is a leading Cloud Content Management platform that enables organizations to accelerate business processes, power workplace collaboration and protect their most valuable information, all while working with a best-of-breed enterprise IT stack. Founded in 2005, Box works with 70% of the Fortune 500, including AstraZeneca, General Electric, JLL, and Nationwide, to drive business outcomes. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia.

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