Docufree Review

Docufree Cloud
Roswell, GA
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Docufree Cloud At A Glance

Good: Scanning services for companies, customizable rule-based workflows, interface that resembles a file room.
Bad: Docufree doesn't support multiple users accessing a single document at the same time.
Bottom Line: Document management solution that helps businesses successfully go paperless, with features for automating workflows.

Product Overview

Docufree offers a variety of document scanning and management services. The focus of this review will be on its Document Cloud solution.

Docufree Document Cloud is a document storage and workflow automation solution that’s designed to help businesses go paperless, saving time and money.

The solution provides clients with several benefits:

  • Easily customizable document workflows that include automated tasks
  • Ability to find documents easily and quickly, which improves productivity and customer service
  • Money saved by not having to purchase paper and store printed documents
  • Accessible documents anywhere, including out of the office

Docufree offers an optional document scanning service for companies that don’t have in-house scanning resources. Clients simply place papers in boxes and Docufree picks them up. They’re then sent to a conversion center, where they’re prepped, scanned and converted into PDF or TTF files. Documents are stored online, and clients have the option of getting their paperwork back or having it shredded.

Docufree provides strong security for its solutions, including role-based access controls, 256-bit AES encryption and 24/7 network monitoring. It’s also HIPAA compliant and PCI DSS (Payment Card Industry Data Security Standards) certified.


Docufree Cloud has an intuitive interface that’s set up to look like an online file room. Each icon resembles either a cabinet, drawer or folder. Files can easily be uploaded by email or through a drag-and-drop interface. New paperwork can be captured by scan or fax, as well as by an existing computer application, such as Microsoft Word.

One main feature of Docufree Cloud is customizable workflow paths, which can help documents get automatically routed to the appropriate people. Users can set up rule-based conditions in a workflow that can trigger particular actions. Exceptions to the workflow can also be built in, if needed (for example, an alternate employee who can approve an invoice if the original employee isn’t available).

Users can also receive notifications on a document’s status or when a specific task is completed.

Other features of Docufree Cloud include:

  • Ability to search through a document via optical character recognition (OCR)
  • Ability to leave notes and comments within a document
  • Ability to share files through secure email or a web link
  • Ability to view a file, regardless of the application it was created in
  • Ability to grant or restrict access to specific features per user

  • Document Storage?
  • Simultaneous User Collaboration?
  • Workflow Management?
  • Version Control?
  • On-Premise Hosting Option?
  • Imaging?
  • Mobile?

Target Market

Docufree works with all company sizes in various industries, such as legal, food service, government, corporate, energy, finance and education. We’ve listed 10 of its customers below:

  • ADP
  • Applebee's
  • Bose
  • Coldwell Banker
  • ExxonMobil
  • IHOP
  • PGA Tour Superstore
  • Planet Hollywood
  • Ryder
  • Travelocity

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Because Docufree is deployed in the cloud, implementation is typically shorter than on-premise solutions. However, the timeline depends on each client’s needs.

The solution can be customized based on the client’s requirements, and it can also be integrated with any existing systems.

Customer Service & Support

Users can contact Docufree support by phone or email. In addition, Docufree provides clients with ongoing product upgrades, training on new features and suggestions on best practices.


Docufree doesn’t publicly display pricing information. Please contact the vendor directly for a quote.


Docufree doesn’t allow multiple users to access a single document at the same time.


Docufree Screenshot 1
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In 1999, Docufree got its start by providing document management services for companies to help them efficiently manage their inbound mail. Over the years, it evolved its solutions and services to help all businesses successfully become paperless. Not only does Docufree offer enterprise content management software, it also offers document scanning services, document storage and an on-site mailroom management service.

Headquartered in Roswell, GA, Docufree has several locations, including offices in New York, Los Angeles, Houston and Orlando.

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