eFileCabinet Review

eFileCabinet
Product:
Vendor:
Founded:
Headquarters:
eFileCabinet
eFileCabinet
2001
Lehi, UT
Ownership
Customers:
Deployment Model:
Free Trial:
Private
160,000+
Cloud, On-Premise
No
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eFileCabinet At A Glance

Good: Offers on-premise and cloud options, giving customers the flexibility to choose the best plan for their business.
Bad: Bugs have been reported in the software, and the integration with QuickBooks and Outlook isn't seamless.
Bottom Line: A complete DMS suite that mimics a filing cabinet to capture, store and share data easily and securely.

Product Overview

eFileCabinet offers two scalable document management software (DMS) solutions: eFileCabinet Desktop and eFileCabinet Online. Each has the same subscription price plan, which is separated into three tiers: Performance, Professional, and Enterprise.

The online, cloud-based platform of eFileCabinet requires no tech expertise to use, and functions like a normal web page in an internet browser, but can also be used out-of-browser. eFileCabinet Online is a viable option for smaller organizations and startups looking to facilitate growth, mobility, and information accessibility.

The Desktop platform lets companies run the software on their own servers, and works well with organizations that have an existing IT team and infrastructure, limited mobility needs, and few travel demands.

eFileCabinet’s setup mimics all the functions of an actual filing cabinet, but in a digital format. Videos of each feature can be found on eFileCabinet’s website.

Features

eFileCabinet’s core features include:

  • Cloud View – Back up all electronic documents without needing additional server space. All backed-up files are saved on a secure, cloud-based platform, and they can easily be viewed on any device with an internet connection.
  • Capture, Manage & Share – Using eFileCabinet’s simple interface, easily scan or capture client information to be indexed and organized into digital cabinets, drawers and folders.
  • Directory Syncing – Verify credentials and quickly import users and groups from a Windows domain.
  • CSV Export – This allows users to easily export all profile data into an Excel spreadsheet.
  • Compliance Simplifiers – eFileCabinet leverages built-in security features to simplify HIPAA, SEC, and FINRA compliance for offices that want to go paperless.
  • Advanced Workflow – Use the workflow module to create a process for individuals and departments to gain approvals and make decisions efficiently.
  • Digital Signatures – By clicking a button in the eFileCabinet menu, users can easily request a digital signature, then automatically receive the signed document in a folder of choice.
  • Audit Trail – the internal audit trail function of DMS allows administrators and managers (and external auditors) to track the activity of an employee within the DMS.
  • Role-Based User Permissions – this feature differentiates standard users from users with permission to access certain files within a DMS.
  • File Versioning – Versioning is a process by which you can store different versions of a document with the same title, preventing file duplication and arbitrary file naming.
  • SecureDrawer Web Portal – To assure top security of all data and files, SecureDrawer uses SSL/TLS encryption on all data transferred between computers and servers. Data stored on the servers is encrypted with a 256-bit AES (Advanced Encryption Standard), bank-grade technology in SecureDrawer also offers: setup-free guest user access, simple drawer organization, a responsive quick access panel, metadata-enhanced file retrieval, and superior mobile functionality.
  • Instant Access Tool – The eFileCabinet SideKick serves as the bridge between your work devices and eFileCabinet DMS, eliminating the need to toggle back and forth between programs. It also provides rapid file uploading—up to 50+ files at a time—automating a process that would otherwise take much longer.
  • Free Mobile Apps – Easily access all important files and data from any location with eFileCabinet’s free mobile apps for both Android and iOS.

Add Ons

eFileCabinet also offers a number Add-Ons for its products:

  • Enterprise Access – This satellite/remote access tool helps admins ensure compliance and best practices among various office locations.
  • Zonal OCR (Optical Character Recognition) – The equivalent of a virtual office assistant, preventing the need for data entry, this powerful add-on auto-routes documents.
  • Data Storage – An additional $10 per month for each additional 100 GB needed.

  • Document Storage?
  • Simultaneous User Collaboration?
  • Workflow Management?
  • Version Control?
  • On-Premise Hosting Option?
  • Imaging?
  • Mobile?

Target Market

Over the span of 15 years serving small to mid-sized organizations, eFileCabinet has helped over 160,000 users in accounting, financial services, human resources, manufacturing, healthcare, and insurance go paperless, increase profits, and work remarkably through document management solutions.

Below are some of eFileCabinet’s current customers:

  • Camp Bow Wow
  • Gable Tax Service
  • Reliance Aerotech Services, Inc.
  • Healthstrides, Inc.
  • Benchmark, Aspen and Associates, Ltd
  • Roseburg Urban Sanitary Authority
  • Maxam
  • R & S Tax Solutions
  • Scheibe Accounting, LLP
  • Quartzdyne, Inc.

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Implementation/Integration

Once businesses choose a subscription plan, eFileCabinet will start the launch process. eFileCabinet provides training videos and articles on its website for new users to quickly learn the software. Additional training can be requested.

Files created in Microsoft Word, Excel, Outlook and PowerPoint can be stored with eFileCabinet software. eFileCabinet can be integrated with the following applications:

  • QuickBooks
  • Simplifile
  • SalesForce
  • Microsoft Office
  • DocuSign
  • RightSignature
  • Caselle
  • Citrix ShareFile
  • Sage
  • Foxit

Customer Service & Support

eFileCabinet empowers its users by offering resources such as FAQ forums, manuals and training/support videos. If a solution can’t be found through these resources, support can be requested via live chat, email or phone.

Shortcomings

Some customers have reported bugs within the software, and they’ve noted that customer support is difficult to reach when these bugs occur. eFileCabinet does offer various in-depth support resources on its website for customers to use in addition to contacting the support team.

It’s also been noted that the software doesn’t completely integrate with QuickBooks and Outlook, causing issues when storing and backing up files.

Screenshots

eFileCabinet Screenshot 1
eFileCabinet Screenshot 2
eFileCabinet Screenshot 3

About

eFileCabinet was founded in 2001 as an innovative tool to digitally store accounting records. Over time, it’s grown into a more refined solution that helps over 160,000 customers capture, manage and protect important data.

eFileCabinet is partnered with Sage, the leading provider of management software and services for small to mid-sized businesses. The partnership allows Sage Impact users to sign-up to use eFileCabinet Online as a document management solution.

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Send feedback or corrections to feedback@betterbuys.com.



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User Reviews

  • User Rating
  • Rated 5 stars
    5 / 5 (4 )
  • 100%
  • (4)

Rated 5 stars
5 / 5 (4 )

100%


  • Features
    User: 83%
  • Ease of Use
    User: 81%
  • Ease of Implementation
    User: 84%
  • Support
    User: 85%


Corey Kendall
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Love this product

on 2016-07-18 09:05:28

We have been using this product for several years now and it has made life much easier. Our work efficiencies have been significantly increased.



Gloria Hill
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

GREAT DOCUMENT STORAGE SOFTWARE SYSTEM

on 2016-07-07 16:43:20

I love this software. It has helped my business solve our document storage needs without having to buy new filing cabinets. I love the fact that when a customer calls me I can quickly and easily find all the information in their files via the eFileCabinet software. Now I can keep copies of everything our clients give us without worrying about where to put it or how to find it later.



Lisa Lemus
Rating: 5
5 /5 stars

  • Features
    User: 85%
  • Ease of Use
    User: 85%
  • Ease of Implementation
    User: 85%
  • Support
    User: 90%

Organization made simple

on 2015-11-12 19:22:46

efilecabbinet has changed the way we do business!! We are a small firm but can work as if we are a large firm! We can work smarter rather than harder. Our office is now much more efficient and client information so quickly located and accessed for faster customer service. Thanks efilecabinet!



Erin Turner
Rating: 5
5 /5 stars

  • Features
    User: 97%
  • Ease of Use
    User: 90%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

The Do All Program in the document management world

on 2015-11-12 18:16:10

Efilecabinet has completely changed the way i do business in my home, my personally owned businesses, my employer's business-Lets just say efilecabinet has become a permanent fixture in my life.
The program is easy to use-and if you have a question, just take a peek at one of their online training videos. They have taken every possible opportunity to make this program work for any industry, size of organization, compliance needs, and scope of use inside the program.



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