NetSuite PSA Review 2023 Pricing, Features, Shortcomings

Product:
Vendor:
Founded:
Headquarters:

NetSuite PSA
Oracle
1977
Austin, TX

Ownership:
Customers:
Deployment Model:
Free Trial:

Public
400,000
Cloud
No

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NetSuite PSA At A Glance

Good: Offers flexibility for your company to customize reports, searches and business rules to its needs.

Bad: Customers have reported problems with large uploads via CSV and issues with the system's setup that cause errors.

Bottom Line: An end-to-end project management suite with in-depth management tools to track progress and ensure accurate reporting.

Product Overview

NetSuite offers a number of cloud-based solutions for various business operations like human resources, project management, e-commerce, business intelligence and more.

For this review, we’ll focus on NetSuite’s Professional Services Automation Solution.

The NetSuite Professional Services Automation Solution (PSA) is an all-encompassing project management suite that includes modules and tools to streamline and automate tasks related to resource management, project accounting, analytics, billing and more.

Features

NetSuite PSA has features for every step of a project, from delegation to billing and reporting. We’ve listed the notable features below:

Project Management

The project management tools allow managers and team members to effectively and accurately plan and organize projects, estimate and analyze key metrics, and collaborate in real-time. These features include:

Financial metrics and budget tracking
Project progress monitoring and recording
Simple new project setup and templates
Budget creation and “what if” simulations
Gantt charts and real-time reporting

Resource Management

Resource management allows you to have complete visibility of all your resources so you can see which are being used and which are available. This also allows you to set and track metrics to ensure the best possible outcome for your project. These tools include:

Automated resource allocation
Resource forecasting placeholders
Resource requests and bookings
Resource search by criteria

Project Accounting

The project accounting tools integrate a project’s activities with financial data to ensure accurate accounting and billing throughout the project’s progress. The main features are:

Automated and flexible invoicing
Project profitability summaries and reports
Project revenue recognition

Time Sheet Management

NetSuite PSA’s time sheet management module makes logging and approving time simple, which helps managers capture the right information. With onsite and remote access available, time sheets can be submitted and approved on time, every time. Some of the features include:

Customized time entry (including the ability to track time for multiple projects on one sheet)
Bulk time tracking and submitting
User/project time approvals
Ability for employees to reject their own time sheets (when necessary)

Expense Management

The expense management features are flexible, allowing managers to customize workflows and approval processes to meet both the project’s and business’s needs. These tools are connected with the project management and project accounting modules to ensure timely and accurate metrics. They include:

Customized business rules
Consolidated expense report (for multiple projects)
Mobile expense report submission
Advanced approvals and workflows
Expense tracking
Overdue alerts

Analytics

NetSuite PSA’s reporting and analytics tools and dashboards make it simple to track a project’s overall performance as it progresses. These features allow you to report and share information about resource use, profit margins, budget estimations versus actual costs and more. The features include:

Personalized dashboards
Alerts and notifications
One-click access to project data
Collaborative reporting

Target Market

From nonprofit to education, to healthcare services and more, NetSuite aims to help all types of companies improve their efficiency and profitability through its cloud-based suites.

We’ve listed 10 sample customers below:

Thos. Baker
Roku
Siemens
Magellan
School of Rock

Oakland Athletics
Beyond the Rack
CallidusCloud
DWA Media
Earth-Kind

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Implementation/Integration

NetSuite PSA is a cloud-based solution, making implementation quick and simple.

After you contact the vendor, a professional will help you through the process of deploying and customizing the solution to meet the unique needs of your business.

Customer Service & Support

NetSuite offers two support options: Basic and Premium (paid). All customers are provided with NetSuite Basic Support as part of their NetSuite subscriptions.

Basic Support includes:

Online support requests that are handled through SuiteAnswers, NetSuite’s customer access portal for logging product issues
Access to NetSuite Support user group
Online support for critical issues from 8 a.m. to 6 p.m. in a customer’s local time zone, Monday through Friday, excluding holidays

NetSuite Premium Support services offer these upgrades over basic support:

24/7 coverage for high-severity issues
Toll-free technical center access from 8 a.m. to 6 p.m. in a customer’s local time, Monday through Friday for severity 3 and 4 issues
Call routing by product area
Online case responses prioritized by severity
Weekend coverage
Early notification of new releases

Oracle NetSuite also offers educational resources for customers, including white papers, webinars and data sheets as well as a searchable knowledge base that contains FAQs, support articles, best practices, help topics and training videos.

Pricing

Oracle NetSuite doesn’t publicly display its pricing information. Please contact the vendor directly to schedule a free consultation.

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Shortcomings

Some customers have mentioned they’ve encountered problems when handling large uploads via CSV format. Others have reported they’ve run into issues with the solution’s setup that cause errors.

Screenshots

About

Oracle NetSuite is credited with being the first company to internet-deliver business applications. Its incipient SaaS has evolved over two decades into a suite of cloud-based financial/ERP, HR and omnichannel commerce software that can be found in thousands of businesses across the globe.