Zenefits Performance Management Review

San Francisco, CA
Deployment Model:
Free Trial:
Download Comparison Guide

Zenefits At A Glance

Good: Prebuilt and customizable review templates, one-on-one meeting tool, access to performance reviews via the Zenefits mobile app.
Bad: Customer support can be difficult to reach, especially after the implementation process.
Bottom Line: Performance management solution that helps businesses streamline the performance review cycle.

Product Overview

Zenefits is an all-encompassing, cloud-based HR suite that improves efficiency by automating key tasks related to payroll, benefits, performance, compliance and more. This review will focus on the features and benefits of Zenefits’ performance management module. It’s available on the Growth and Zen pricing tiers. For more information about Zenefits’ full HR functionality, read our Zenefits HRMS Review.

The Zenefits performance management module enables organizations to streamline their review processes. Employees can create achievable goals and stay on top of their progress, while managers can gather feedback from colleague using 360-degree reviews. Zenefits also support continuous performance management, allowing managers to provide informal feedback throughout the year.

The software has numerous benefits, including:

  • The ability to complete performance reviews anywhere via the Zenefits mobile app
  • Built-in templates that can be customized to fit a company’s unique needs
  • Integration with the Zenefits platform and other third-party applications


Here are the three key performance management features.

Goal management – Employees can set their own goals that align with team or company objectives. They can track each goal’s progression, and that can then be integrated into their performance reviews. Once an employee reaches a targeted goal, the goal can be marked as “close”.

Performance reviews – Managers can set up review cycles based on desired frequency (e.g., annually, quarterly). Zenefits has prebuilt review templates that support various formats, such as 360-degree feedback and self evaluations, but managers can also create their own forms and save them for future use. Employees can easily fill out their self evaluations from any device, and managers can compile any 360-degree feedback into employees’ evaluations. Reviews can be exported to Excel or PDF, as well as added to each individual employee’s Zenefits profile.

One-on-one meetings – Managers can start one-on-one conversations with employees within the software. They can create and share an agenda ahead of meetings, and both parties can get reminders the day before meetings and add shared action items during meetings. There’s also a private note feature for capturing notes or follow-ups.

Target Market

Zenefits has helped over 10,000 HR departments become more efficient through its all-encompassing, online dashboard.

Zenefits has a customer base ranging from start-up to mid-sized and, like Workday, aims to cover a growing list of industries, from retail to IT to healthcare and more. Some of its customers are provided below.

  • Agency EA
  • Coney Island Prep
  • Fireclay Tiles
  • Goals for Autism
  • Impact
  • Lensrentals
  • MeUndies
  • Narvar
  • Strada
  • Ylabs


After sending a request to Zenefits (providing your name and a work email), the support team will work with companies one on one to start the implementation process.

Each company is assigned a support representative as a main contact. The company will continue to work with that representative from the initial set-up process to launch and training to periodic software/account maintenance.

Customer Service & Support

Zenefits offers various support options to fit a customer’s needs via its online Help Center, which includes guidance on various topics and telephone support.

If a company chooses to manage its benefits through Zenefits, a benefits representative will be assigned to the company for a consistent point of contact.


Zenefits offers three levels of pricing: Essentials, Growth and Zen. Customers can be billed monthly or yearly.

Essentials: This plan is $10 per employee, per month ($8 for yearly billing) and includes:

  • Automated onboarding
  • Employee management
  • Time off tracking
  • Scheduling
  • Integration with most third-party applications
  • A mobile app
  • Analytics dashboards

Growth: This plan costs $20 per employee, per month ($16 for yearly billing) and has all the features in the Essentials plan, plus compensation management, performance management and configurable people analytics.

Zen: This plan is $27 per employee, per month ($21 for yearly billing) and includes all the features in the Growth plan, plus employee engagement surveys and a People Hub (a centralized hub where employees can see and participate in company feeds, track tasks and more).

Zenefits also offers optional features, such as:

  • Payroll ($6 per employee, per month)
  • Recruiting (starting at $35 per employee, per month)
  • Benefits ($5 per employee, per month if company wants to use their existing broker; free for companies that use a broker from Zenefits’ partner network)
  • Advisory services ($8 per employee, per month): This feature includes access to certified HR and payroll experts for questions or issues


Zenefits is a growing company that recognizes its software limitations, and it’s diligently working to expand its features. Once bugs are found in the software, the support team quickly sets to work to fix the issues.

That said, some customers reported that their assigned representatives were difficult to reach during implementation, resulting in missed deadlines for insurance open enrollment. Other customers mentioned that Zenefits’ initial implementation support was good, but representatives became distant after launch.


Zenefits Screenshot 1
Zenefits Screenshot 2
Zenefits Screenshot 3


Co-founded by Parker Conrad and Laks Srini in 2013, Zenefits has been dubbed as one of the fastest SaaS start-ups in Silicon Valley.

With its “hub and spoke” business model, Zenefits offers an online dashboard, including all the bells and whistles to alleviate HR headaches. In 2017, it pivoted from being a digital broker to partnering with leading brokers who use its HR platform, and in 2018, it began offering advanced HR features.

Zenefits is headquartered in San Francisco, and has additional offices in Tempe (AZ), Charlotte (NC) and Vancouver (British Columbia). As of February 2022, it has been acquired by TriNet.

Download Comparison Guide
Send feedback or corrections to feedback@betterbuys.com.

Related Solutions

  • User Rating
  • No Rating Yet!
  • 0%
  • (0) No reviews yet!

No Rating Yet!


  • Features
    User: 0%
  • Ease of Use
    User: 0%
  • Ease of Implementation
    User: 0%
  • Support
    User: 0%

No one has rated this yet, be the first! No one has rated this yet, be the first!