LightWork Performance Management Review

LightWork Software
Product:
Vendor:
Founded:
Headquarters:
LightWork
LightWork Software
1993
Deland, FL
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud, On-Premise
Yes
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LightWork At A Glance

Good: Connector tool for integration with any HRMS solution, flexible appraisals, Journals feature for noting relevant performance information throughout the year.
Bad: Advanced succession planning features are not offered.
Bottom Line: Cloud-based solution with features that streamline time-consuming performance management tasks and optimize workflows.

Product Overview

LightWork Software provides customers with various HR solutions and services, including Time, Learning Management, Performance Management, People Management and Recruiting/Onboarding. This review focuses on the services and features of the performance management system.

LightWork Performance Management is a web-based solution that lets organizations easily identify employee strengths and areas of improvement to improve a company’s bottom line through aligning individual and company goals.

The software’s navigation is similar to Microsoft Windows, and it integrates with an organization’s current HR system.

Features

LightWork Performance Management offers a variety of features to streamline time-consuming tasks and optimize workflows:

  • Review groups – LightWork supports unlimited review types, such as self evaluations, supervisor only reviews and peer reviews. Users can create a custom review type to accommodate their needs.
  • Reviewer flexibility – With this feature, users can designate which individuals can provide feedback into an employee’s performance (e.g., supervisor only, 360-degree reviews).
  • Multi-rater workflows – Easily create customized workflows to gather necessary feedback from one or many supervisors, employees or peers.
  • Template library – A library of employee appraisal templates can be modified or replaced to meet an organization’s specific needs. Job function metrics can be defined within templates, making the review process simple.
  • Visual analytics – Users can make visualizations with data to quickly analyze an employee’s performance.
  • My Team – LightWork offers the My Team hub as a central location to view information about all members of a team, including demographics, photos, performance data and more.
  • Goal management – Easily define employee goals and benchmarks to drive personal and professional development. Goals can be set to appear on future appraisals for following up during an employee review.
  • Employee Journals – Between appraisal periods, employees and supervisors alike can make notes on goals and performance to offer in-depth feedback.
  • Appointments – LightWork has tools to schedule meetings to stay on top of performance-related progress. Appointments can be saved in vCal format, allowing users to sync them with any calendar tool (such as Outlook).
  • Phrase Selector – The Phrase Selector helps reviewing managers provide the best comments for employee feedback. The phrases displayed are based on the skill being reviewed and its associated score. They can be used as is, or modified for each assessment.
  • Word check – Reduce the amount of errors in reviews and other documents with grammar checking features built into LightWork.
  • Disallowed phrases – This feature allows for phrases or words to be identified as not allowed within employee feedback, and if flagged, the review won’t be saved until the user changes the wording or phrase.
  • Nine-box grid – This feature provides a visual display of employees based on their current performance and their potential promotions or other development within the company.
  • Appraisal search – LightWork’s search features allow users to find specific performance reviews using filters.
  • LightWork Analytics is a business intelligence tool designed to let users ask questions about their data, and display those answers in formats that make sense, whether that is a bar graph or a detailed table. Their questions can be saved for later, making it easy to revisit them. In addition, they can group questions into great-looking dashboards and then easily share questions and dashboards with the rest of their team.

Target Market

LightWork aims to improve the employee review process for managers and HR departments in small to medium-sized businesses.

Below, we listed six examples of its customers:

  • Adventist Risk Management
  • National Wild Turkey Federation
  • H.N. & Frances C. Berger Foundation
  • Carolina Donor Services
  • La-Z-Boy Furniture Galleries
  • City of Clovis

Implementation/Integration

LightWork offers businesses three deployment options:

  • Private Cloud Perpetual – A traditional purchase model where the customer owns the software and can place it either onsite or in a cloud of their choosing.
  • Private Cloud Subscription – A subscription model allowing the customer to rent LightWork software and can place it either onsite or in a cloud of their choosing.
  • Software as a Service (SaaS) – A subscription model where the customer rents the software. LightWork places it in the cloud and maintains the technical aspects of the software such as environment, updates, etc.

LightWork has a 10-step implementation process to ensure all talent management needs are met. The steps include:

  1. Installing software
  2. Setting a deployment timeline
  3. Discussing the company’s appraisal process
  4. Customizing LightWork for the business’s needs
  5. Defining branding and terminology used in custom fields
  6. Configuring the system
  7. Reviewing and adjusting configuration
  8. Deploying the solution during a pilot period
  9. Training for the organization’s trainer
  10. Going live with the full solution

The vendor offers a Connector tool allowing companies to easily integrate LightWork with their current HRMS, such as Sage HRMS.

Customer Service & Support

LightWork has a variety of support services, including IT services, backup and disaster recovery, virtualization and cloud hosting, and vendor management.

In addition, webinars on each LightWork product are regularly scheduled for users to join, and there’s also a video library of tips and tricks provided for customers.

Support staff can be contacted by phone, email or through an online form. Staff members are available for questions from 8 a.m. to 5 p.m. EST.

Pricing

LightWork doesn’t publicly display its pricing information. Please contact the vendor directly for a quote.

Shortcomings

While LightWork offers a nine-box grid to help companies assess employee skills and development, it doesn’t provide other succession planning features. In turn, identifying and evaluating internal candidates for available or soon-to-be available positions can be challenging.

Screenshots

LightWork Software Screenshot 1
LightWork Software Screenshot 2
LightWork Software Screenshot 3

About

LightWork Software is a Perryman & Associates company, headquartered in Deland, FL. It’s been providing dynamic HR solutions for over 25 years, and its team is dedicated to providing exceptional service to clients by focusing on helping companies grow and nurture their employees.

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