Cornerstone OnDemand

Cornerstone Perf.
Los Angeles, CA
Deployment Model:
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Cornerstone Perf. At A Glance

Good: More frequent performance evaluations, Skills Matrix for assessing talent, streamlined processes.
Bad: Learning curve due to robust features.
Bottom Line: Cloud-based modules that empower companies to increase employee development and engagement.

Product Overview

Cornerstone OnDemand is a cloud-based talent management solution that helps organizations better develop its employees. Its modules include Recruiting, Development, Learning, Content and Performance. This review focuses on its Performance module.

Cornerstone Performance empowers companies to develop and manage a high-performance organization by integrating employee engagement and business strategy. Users can set company-wide goals, assess employees’ skills and reward top performers. And like other performance management solutions, Cornerstone Performance supports continuous reviews, so employees can receive feedback at any time.

Additional benefits of Cornerstone Performance include:

  • Improved employee development and engagement
  • Reduced employee bias
  • Streamlined processes


Cornerstone Performance has many features. Some of its key ones include:

  • Goal setting and management
  • Nine-box Skills Matrix grid for assessing skills gaps or measuring competencies
  • 360-degree feedback
  • Observation checklists for measuring employee performance offsite/in the field
  • Reporting and analytics with high-level and drilled down data
  • Compensation management
  • Succession planning
  • Employee pulse surveys

Target Market

Cornerstone OnDemand’s solutions is targeted at companies of all sizes and in many industries. We’ve listed 10 of its clients below.

  • Big Brothers, Big Sisters
  • Commonwealth of Kentucky
  • Dell
  • Medtronic
  • Penn State Hershey
  • Sodexo
  • Team Rubicon
  • University of Tennessee
  • Walgreens
  • YMCA


The implementation process for Cornerstone’s solutions goes in three steps: Discovery, Design and Execution.

The Discovery phase entails assessing the company’s needs through questionnaires, demos and interviews. During the Design phase, Cornerstone OnDemand presents a configuration workshop where it recommends a customer-specific design it’s built. Finally, the Execution phase is the actual deployment.

Training is provided by members of the Educational Services team – they train everyone from system administrators to managers and end users. They recommend a blended learning approach using webinars, self-paced online courses, virtual labs and live onsite training.

Customer Service & Support

Cornerstone OnDemand offers four support packages that customers can choose from: Professional Support Package, Professional Plus Support Package, Premier Support Package and Premier Plus Support Package.

Cornerstone OnDemand provides 24/7 customer support globally via its Global Product Support Team. The Global Product Support handles customer queries on troubleshooting, specific features or functions, and researching complex issues.

Customers also have access to the Knowledge base as well as the Cornerstone Success Center if they want to seek advice from other customers.


Cornerstone OnDemand doesn’t publicly release pricing information. Please contact the vendor directly for a price quote.


The Performance module has robust features, so users may expect some time to get used to its ins and outs.


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Cornerstone OnDemand® helps organizations to recruit, train, and manage their people. It believes that learning and development helps make talent management actionable because development drives people to the right roles within the organization. Cornerstone also aims to improve access to global, online learning.

The vendor has received multiple recognitions, such as Built in LA’s 2020 Best Places to Work in Los Angeles, Brandon Hall Group’s 2020 Best Advance in Learning Management Technology and EdTech 2020 Breakthrough Award for Adaptive Learning Solution of the Year. Its solutions are used by over 75 million people in 180 countries and in 50 languages.

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