BenefitMall Review

Dallas, TX
Deployment Model:
Free Trial:
Cloud, On-Premise
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BenefitMall At A Glance

Good: Flexible product choices, some HR functions built into PayFocus software, dedicated payroll specialists to help with troubleshooting and other questions.
Bad: Mobile functionality is only available in PayFocus solution, PayFocus is only targeted to small businesses.
Bottom Line: Many payroll solutions for businesses that are either looking to outsource payroll or do it in-house.

Product Overview

BenefitMall provides full-service payroll, as well as payroll solutions. It also offers restaurant-specific and construction-specific payroll. However, the focus of our review will be on PayLoad, PayRight, PayFocus and PayrollOnline.

BenefitMall sells both on-premise and SaaS payroll software. PayLoad and PayRight are installed on a company server, whereas PayFocus and PayrollOnline are web-based solutions. Companies have the benefit of flexible deployment options.

Here is a brief overview of each solution:

PayLoad – PayLoad is integrated with another existing system, such as an accounting system or a Human Resource Management System (HRMS). It includes features such as direct deposit; unlimited deductions and earnings; federal, state and local tax filing; reporting and check printing, to name a few.

PayRight – PayRight is similar to PayLoad, except that BenefitMall handles payroll processing. The user just enters payroll data and sends that to BenefitMall via the Internet.

PayFocus – PayFocus is an online payroll platform. In addition to payroll, it includes basic HR functions such as accessing HR documents, adding new hire information and managing performance reviews. PayFocus also helps companies stay compliant with federal and state regulations by keeping up with the guidelines. BenefitMall updates the solution as needed.

PayrollOnline – PayrollOnline is similar to PayFocus, except PayrollOnline doesn’t handle other HR functions (except for benefits). Users can process payroll anytime, even outside of normal business hours. Each employee can also access current pay stubs and payroll history. In addition to accounting software, PayrollOnline integrates with BenefitMall’s 401(k) and worker’s compensation systems.

BenefitMall provides these optional add-ons to any of their payroll systems:

  • Time and Attendance – Offered by BenefitMall’s time and attendance partner, this solution has a range of methods to capture employee hours: biometric clocks, PC and web punch-in, and clocking in via mobile devices.
  • Background Checks – BenefitMall conducts background searches on behalf of the client. Searches includes criminal checks, job-history verification, education verification and credit reports. Clients can submit search requests via a web-based system, as well as view results of those searches (generally available between 24 and 72 hours of request).
  • Expense Management – Payroll systems integrate with the Certify expense management module to allow users to directly reimburse employees who submit their travel receipts and reports electronically.


Many of BenefitMall’s payroll features are selected in the checkboxes below.

However, we want to briefly mention several others:

  • Manual check printing
  • Ability to import hours worked and other time data from time and attendance systems
  • Wage garnishments
  • Federal, state and local tax filing and reporting
  • Automatic updates for new tax laws or other changes
  • Ability to customize reports or choose any pre-formatted templates
  • Vacation and sick time management
  • Ability to handle employees in multiple locations
  • New Hire wizard (available in PayFocus) that streamlines the process of gathering new hire demographic and payroll data
  • Employee self-service portal
  • Manager self-service portal (available in PayFocus) that allows supervisors to view a team calendar, create and view reports, and streamline the performance review process

  • Benefits Management?
  • Direct Deposit?
  • Employee Self-Service?
  • Mobile Functionality?
  • Payroll Processing?
  • Reporting?
  • Tax Management?
  • Time & Attendance?

Target Market

BenefitMall targets small and medium-sized businesses in many different industries.

We’ve listed some of its clients below (those that have either used BenefitMall’s payroll software or have had payroll fully handled by BenefitMall):

  • Profitable Accounting Solutions
  • Operations SSG
  • Waldman Brothers
  • The Power Group
  • Legacy Print Group
  • Modus Hotels
  • A3 Marketing
  • Dwyer Insurance & Financial Services
  • Yogurtland, Seattle
  • Five Star Electric

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As BenefitMall offers both on-premise and web-based options, the implementation process varies. Prospective clients can contact a BenefitMall sales rep for a price quote.

BenefitMall provides online training for all of its payroll products, especially PayFocus.

Customer Service & Support

BenefitMall has dedicated payroll specialists to help with troubleshooting and other payroll inquiries. They are available via phone or online chat.

In addition, the company has a webpage with customer support phone numbers for specific payroll products.


BenefitMall doesn’t publicly release their pricing information. Please contact them directly for a quote.


Mobile functionality is only available with the PayFocus solution.

Also, PayFocus is mainly intended for the small business market. So larger businesses may want to check out BenefitMall’s other payroll products or another payroll company, such as ADP.


BenefitMall Screenshot 1
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BenefitMall was founded in 1979 as a brokerage firm by a group of insurance professionals. Today, it partners with a network of 20,000 brokers and accountants to deliver employee benefits and payroll services to more than 200,000 small and medium-sized businesses.

By combining payroll and benefits, BenefitMall empowers trusted advisors to develop the best employee programs while maintaining compliance with government regulations and healthcare reform.

BenefitMall merged with the second largest privately held payroll company, CompuPay, in 2012. BenefitMall also operates, an online community for information regarding the Patient Protection and Affordable Care Act.

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