BenefitMall Review

Dallas, TX
Deployment Model:
Free Trial:
Cloud, On-Premise
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BenefitMall At A Glance

Good: Flexible product choices, some HR functions built into PayFocus software, dedicated payroll specialists to help with troubleshooting and other questions.
Bad: Mobile functionality is only available in PayFocus solution, PayFocus is only targeted to small businesses.
Bottom Line: Many payroll solutions for businesses that are either looking to outsource payroll or do it in-house.

Product Overview

At BenefitMall, they relate to the way clients do business. Clients are enterprising, innovative, nimble, and they want business solutions that keep them growing. Clients need more than a payroll vendor with a call center – they need customized solutions to keep their business running.

BenefitMall will team with the client to get payroll, and other HR tasks, done right.

Here is a brief overview of each their payroll solutions:

  1. PayFocus – PayFocus is an online payroll and basic HR solution designed to provide small businesses the best payroll processing experience while simplifying the way they manage the needs of their employees. From a click of a button, PayFocus offers payroll processing, dynamic reporting, manager self-service, time off requests and other features.
  2. PayFocus Pro – For clients that want a customized payroll option, BenefitMall offers PayFocus Pro. It helps transform payroll, tax and compliance tasks into one easy, cost-effective and web-based process. PayFocus Pro can help increase employee satisfaction, reduce expenses, and improve productivity.
  3. PayFocus Full Service – For clients that want a traditional, hands-on approach to payroll service, BenefitMall offers full payroll service. Clients can contact BenefitMall by phone or send an email/fax with their payroll information.

More than just payroll, BenefitMall is equipped to help clients handle:

  • 401(k) Retirements Solutions
  • Workers’ Compensation
  • Time and Attendance
  • ACA Reporting
  • Benefits Administration
  • Employee Background Screening
  • Expense Managing


Many of BenefitMall’s payroll features are selected in the checkboxes below.

However, we want to briefly mention several others:

  • Manual check printing
  • Ability to import hours worked and other time data from time and attendance systems
  • Wage garnishments
  • Federal, state and local tax filing and reporting
  • Automatic updates for new tax laws or other changes
  • Ability to customize reports or choose any pre-formatted templates
  • Vacation and sick time management
  • Ability to handle employees in multiple locations
  • New Hire wizard (available in PayFocus) that streamlines the process of gathering new hire demographic and payroll data
  • Employee self-service portal
  • Manager self-service portal (available in PayFocus) that allows supervisors to view a team calendar, create and view reports, and streamline the performance review process

Target Market

BenefitMall targets small and medium-sized businesses in many different industries.

We’ve listed some of its clients below:

  • Legacy Print Group
  • The Exercise Coach
  • Lyles-DeGrazier Jewelers
  • Legacy Chiropractic
  • The Lambs Club
  • Rescue Air
  • Sunniva
  • Bacon Plumbing
  • Kade Mislinkshi Restaurant Group

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As BenefitMall offers both on-premise and web-based options, the implementation process varies. Prospective clients can contact a BenefitMall sales rep for a price quote.

BenefitMall provides online training for all of its payroll products, especially PayFocus.

Customer Service & Support

BenefitMall has dedicated payroll specialists to help with troubleshooting and other payroll inquiries. They are available via phone or online chat.

In addition, the company provides specific customer support phone numbers for specific payroll products. For example, clients using PayFocus Online can contact support at 1-844-PAYFOCUS.


BenefitMall doesn’t publicly release their pricing information. Please contact them directly for a quote.


Mobile functionality is only available with the PayFocus solution.

Also, PayFocus is mainly intended for the small business market. So larger businesses may want to check out BenefitMall’s other payroll products or another payroll company, such as ADP.


BenefitMall Screenshot 1
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BenefitMall is a national provider of employee benefits, payroll, HR and employer services.

Headquartered in Dallas and founded in 1979, BenefitMall®, believes in the power and promise of American enterprise. Working with a network of more than 20,000 Trusted Advisors, comprised of Brokers and CPAs, we enable more than 200,000 small and medium sized businesses easy access to affordable quality workforce solutions including employee benefits, payroll, compliance, and HR solutions.

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