UKG Pro Review

Lowell, MA/Weston, FL
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UKG Pro At A Glance

Good: Manages an employee's full life-cycle.
Bad: Interface is not always intuitive, customer support response times tend to be slow.
Bottom Line: Cloud-based all-in-one talent management solution with a focus on payroll.

Product Overview

UKG Pro® is a powerful, global HCM solution. Organization can transform their business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite clients need to drive people-focused results.

UKG Pro offers role-based access and functionality for recruiting and onboarding new hires, calculating, processing and accessing pay, managing time and labor, developing and coaching employees through performance, succession, learning and compensation, understanding their feelings about work through surveys and advanced artificial intelligence and offering personalized on-demand support for HR-related requests. Organizations can also leverage UKG Pro’s suite of embedded predictive and prescriptive analytics tools, as well as powerful business intelligence and reporting, across all of its solutions. Employees can access UKG Pro anytime, anywhere, via their computer and mobile device. The mobile app is available for iOS and Android devices.


There are a wide variety of features of UKG Pro. However, we want to highlight its mobile functionality. Companies have an increasingly mobile workforce, and employees need to be able to access the tools they need to do their jobs, regardless of where they are. To that end, UKG Pro’s mobile experience enables all employees to complete key tasks straight from their tablets or smartphones, such as view paychecks, clock in and out of shifts, request and approve time off, and even enter information for performance reviews. All users need to access UKG Pro from their mobile devices is their UKG Pro login information.

Another mobile solution UKG offers is UKG Pro TouchBase. UKG Pro TouchBase is a time clock and self-service device that enables hourly employees to punch in and out via a tablet. Employees can also access their personnel information via TouchBase and view important messages from managers and administrators.

Target Market

UKG Pro serves a wide variety of industries, such as finance, hospitality, healthcare, manufacturing, retail, and non-profits. Below, we’ve listed some of their clients:

  • Bloomin’ Brands
  • Culligan International
  • Feeding America
  • HonorHealth
  • Kawasaki
  • Major League Baseball
  • Red Roof Inn
  • Subway
  • Texas Roadhouse
  • Yamaha Corporation of America

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UKG Pro is available as a cloud solution with a per-employee per-month subscription. This is ideal for companies that want to avoid the costs, complexities, or IT resources that come with maintaining servers and hardware. UKG houses the data and handles the maintenance and upgrades.

UKG Pro’s approach to implementation is an on-time, on-budget deployment. With fixed-fee pricing customers pay a flat fee based on the organization’s requirements and the level of UKG Pro functionality selected. UKG Pro’s activation process is designed to deploy the software in the shortest time frame possible. And customers don’t begin paying until after their solution is live.

The customer receives a dedicated account manager, who will be on-site to determine requirements and design, handle implementation, and provide training. This dedicated account manager remains as the customer’s first point of contact throughout their partnership with UKG Pro.

Customer Service & Support

UKG Pro provides a variety of included support services at no extra cost, such as phone, email, live chat, an online customer community, Rapid Response Hotline, and online and instructor-led training. Training is included at no additional cost and in unlimited amounts for all customers.

In 2013, it also launched a distance-learning tool called HCM Online Academy for HR professionals who want to learn more about the HCM industry.


UKG doesn’t publicly release their pricing information. Please contact them directly for a quote.


Some users have reported that the interface tends to be clunky and not intuitive. They also have said customer support response times tend to be slow.


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Built from a merger that created one of the largest global cloud companies, UKG® (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience for everyone.

At UKG, our purpose is people. Our love for all things HR and workforce management is matched only by our people-centered culture. Together, we’re committed to inspiring workforces and businesses around the world, helping to pave the way forward for our people, customers and industry.

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