ADP Workforce Now Review

ADP
Product:
Vendor:
Founded:
Headquarters:
Workforce Now
ADP
1949
Roseland, NJ
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
740,000+
Cloud
No
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Workforce Now At A Glance

Good: Error-detection feature that ensures data accuracy, flexible time-collection methods, Intelligent Insights feature that helps companies better manage their employees.
Bad: Doesn't offer training features but integrates to learning management systems.
Bottom Line: HCM solution specifically designed for midsized and large companies, especially organizations with global locations.

Product Overview

ADP sells a variety of solutions that are targeted to specific company sizes. This review focuses on the ADP Workforce Now platform.

ADP Workforce Now is a human capital management (HCM) system that’s specifically designed for midsized and large companies. As it’s a unified platform, administrators won’t need to worry about manual data entry, which allows them to focus on critical parts of their job. Workforce Now is also customizable to an organization’s specific needs.

One additional benefit of Workforce Now is that it has error-detection features and notifies the user, ensuring data is accurate. It also integrates to many third-party applications.

Companies can purchase the modules they need and add additional ones as their needs grow. We’ve listed the following modules below:

  • Payroll & Tax
  • HR Management
  • Time & Labor
  • Talent Management
  • Benefits

More information on each module is in our Features section.

For companies that want to outsource some or all of their payroll and HR functions, ADP offers two optional services. First, there’s ADP Comprehensive Services, where dedicated payroll and HR experts provide guidance on recruiting new employees, managing benefits packages and filing payroll taxes. Second, the ADP TotalSource provides full HR service for companies that want to outsource those functionalities entirely.

Features

Payroll & Tax – The Payroll & Tax modules include many features, such as payroll processing, tax filing, new-hire reporting, employee self-service and online standard reports. ADP offers a wage garnishment processing service that deducts garnishments from employees’ paychecks and tracks any legal changes. Companies also have the option of adding these features: integrating to Microsoft Outlook and general ledger, and paid time-off accrual management.

HR Management – With the HR management module, companies that have multiple locations can access features, such as a global HR system of record, country-specific recordkeeping and multi-currency tracking. Other features include customized employee records and standard compliance reports.

We also want to note Intelligent Insights, an add-on feature that provides managers actionable insights to better manage their employees. Insights uses artificial intelligence to find location-based data and sends them to a user’s mobile device. As managers get real-time data, they can quickly take action if needed.

Time & Labor – Standard features include time and attendance tracking, mobile self-service for employees, and reports and analytics. The software supports time collection methods, including biometric time clocks, IVR, web and mobile devices. Companies have the option of adding on absence management, labor management, configurable time and pay rules, and custom reports.

Talent Management – The talent management module has three main features: recruiting, performance management and compensation management. Recruiters can post jobs on the company’s custom career site or on social networks. The performance review process is automated with built-in templates and customizable approval workflows. Finally, companies can devise a compensation strategy that lets them allocate merit-based bonuses and raises based on budget and goals.

Benefits – Some of the features include a benefits plan creation wizard, online enrollment management, automated COBRA notifications, Affordable Care Act (ACA) reporting and employee self-service. Workforce Now also lets a company’s accountant or insurance broker access the module. Companies can optionally add on automated file sharing with insurance carriers, retirement services and property insurance.

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Learning Management System?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?

Target Market

Workforce Now targets midsized and large businesses (50-999 employees) in a variety of industries. We’ve listed 10 of its clients below:

  • Alterra Bank
  • The Bancorp
  • Boston Globe
  • Eileen Fisher
  • Jelly Belly
  • Kansas City Royals
  • KIPP Houston Public Schools
  • National Coney Island
  • Vanderbilt Global Services
  • Virginia Wesleyan University

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Implementation/Integration

ADP offers its Professional Services implementation package as an add-on for its ADP Workforce Now solution. Companies work with ADP’s consultants on software customization and implementation, such as a tailored strategic implementation plan.

ADP provides a variety of training courses for its solutions. Users have the option to either take a classroom-based course, an online course with a virtual instructor or self-tutorials. The vendor also offers continuing education credits for its clients in such roles as Certified Payroll Professional (CPP) or Certified Public Accountant (CPA).

Workforce Now integrates to many applications such as enterprise resource planning (ERP) systems, learning management systems, recruiting software, collaboration solutions and benefits administration.

Customer Service & Support

ADP offers different support sites for employees and client administrators. The employee support site has several resources, including answers to common questions, guides on troubleshooting year-end form issues, and phone numbers and links for issues related to payroll or benefits. The client administrator support site has similar content, but specifically targets administrative issues. 

ADP’s expert staff provides support on benefits administration and payroll (including contacting the IRS on the client’s behalf), gives HR resources to clients’ employees (HR help desk or forms library), and offers consultations on HR strategy or day-to-day issues.

Pricing

ADP doesn’t publicly release its pricing information. Please contact the company directly for a quote.

Shortcomings

Workforce Now doesn’t include built-in training features, but it does integrate to third-party learning management systems.

Screenshots

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ADP Workforce Now Review Q&A

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About

Automatic Data Processing (ADP) is one of the oldest and largest providers of human capital management (HCM) solutions. In addition to providing payroll, benefits and other HR solutions, ADP provides administrative services to companies that don’t have the staff or resources, such as tax, insurance and retirement services. It also provides medical billing and revenue cycle management services for healthcare organizations.

ADP also has a dedicated customer base of vehicle and equipment dealers. It provides services and solutions such as Digital Marketing and Drive Dealer Management System to help dealers increase profits, lower expenses and provide customer service.

ADP has over 58,000 employees worldwide and has earned more than $13 billion in revenue for fiscal year 2018. It has also received numerous awards and features in magazines, such as Gartner’s Magic Quadrant Leader Category for Payroll BPO Services for 2012 to 2016 and Human Resource Executive’s Top HR Product for 2015 to 2017.

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