ADP Workforce Now Review

Workforce Now
Roseland, NJ
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Workforce Now At A Glance

Good: Error-detection feature that ensures data accuracy, flexible time-collection methods, Intelligent Insights feature that helps companies better manage their employees.
Bad: Despite its importance, constantly updating passwords and verifying accounts can be annoying.
Bottom Line: HCM solution specifically designed for midsized and large companies, especially organizations with global locations.

Product Overview

ADP sells a variety of solutions that are targeted to specific company sizes. This review focuses on the ADP Workforce Now platform.

ADP Workforce Now is a human capital management (HCM) system that’s specifically designed for midsized and large companies. As it’s a unified platform, administrators won’t need to worry about manual data entry, which allows them to focus on critical parts of their job. Workforce Now is also customizable to an organization’s specific needs.

One additional benefit of Workforce Now is that it has error-detection features and notifies the user, ensuring data is accurate. It also integrates to many third-party applications.

Companies can purchase the modules they need and add additional ones as their needs grow. We’ve listed the following modules below:

  • Payroll
  • HR Management
  • Workforce Management
  • Talent Management
  • Benefits

More information on each module is in our Features section.

For companies that want to outsource some or all of their payroll and HR functions, ADP offers two optional services. First, there’s ADP Comprehensive Services, where dedicated payroll and HR experts provide guidance on recruiting new employees, managing benefits packages and filing payroll taxes. Second, the ADP TotalSource provides full HR service for companies that want to outsource those functionalities entirely.


Payroll – The Payroll module includes many features, such as payroll processing, tax filing, new-hire reporting, employee self-service and online standard reports. ADP offers a wage garnishment processing service that deducts garnishments from employees’ paychecks and tracks any legal changes. Companies also have the option of adding these features: integrating to Microsoft Outlook and general ledger, and paid time-off accrual management.

HR Management – With the HR management module, companies that have multiple locations can access features, such as a global HR system of record, country-specific recordkeeping and multi-currency tracking. Other features include customized employee records and standard compliance reports.

We also want to note Intelligent Insights, an add-on feature that provides managers actionable insights to better manage their employees. Insights uses artificial intelligence to find location-based data and sends them to a user’s mobile device. As managers get real-time data, they can quickly take action if needed.

Workforce Management – Employees can clock in and clock out with ADP’s employee mobile app. In addition, managers can approve timecards and get automated alerts. Additional features include configurable time and pay rules, automated scheduling and time collection with Microsoft Outlook, the ability to support local and country-specific compliance requirements and custom reports.

Talent Management – The talent management module has four main features: recruiting, performance management, learning management and compensation management. Recruiters can post jobs on the company’s custom career site or on social networks. Employees can boost their skills with learning management features, such as self-enrollment and curated content. The performance review process is automated with built-in templates and customizable approval workflows. Finally, companies can devise a compensation strategy that lets them allocate merit-based bonuses and raises based on budget and goals.

Benefits – Some of the features include a benefits plan creation wizard, online enrollment management, automated COBRA notifications, Affordable Care Act (ACA) reporting and employee self-service. Workforce Now also lets a company’s accountant or insurance broker access the module. Companies can optionally add on automated file sharing with insurance carriers, retirement services and property insurance.

Target Market

Workforce Now targets midsized and large businesses (50-999 employees) in a variety of industries. We’ve listed 10 of its clients below:

  • Alterra Bank
  • The Bancorp
  • Boston Globe
  • Eileen Fisher
  • Jelly Belly
  • Kansas City Royals
  • KIPP Houston Public Schools
  • National Coney Island
  • Vanderbilt Global Services
  • Virginia Wesleyan University

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ADP offers its Professional Services implementation package as an add-on for its ADP Workforce Now solution. Companies work with ADP’s consultants on software customization and implementation, such as a tailored strategic implementation plan.

ADP provides a variety of training courses for its solutions. Users have the option to either take a classroom-based course, an online course with a virtual instructor or self-tutorials. The vendor also offers continuing education credits for its clients in such roles as Certified Payroll Professional (CPP) or Certified Public Accountant (CPA).

Workforce Now integrates to many applications such as enterprise resource planning (ERP) systems, learning management systems, recruiting software, collaboration solutions and benefits administration.

Customer Service & Support

ADP offers different support sites for employees and client administrators. The employee support site has several resources, including answers to common questions, guides on troubleshooting year-end form issues, and phone numbers and links for issues related to payroll or benefits. The client administrator support site has similar content, but specifically targets administrative issues. 

ADP’s expert staff provides support on benefits administration and payroll (including contacting the IRS on the client’s behalf), gives HR resources to clients’ employees (HR help desk or forms library), and offers consultations on HR strategy or day-to-day issues.


ADP doesn’t publicly release its pricing information. Please contact the company directly for a quote.


Multiple users have mentioned that constantly changing passwords or verifying their account can be annoying. However, it’s necessary in order to keep data secure.


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Automatic Data Processing (ADP) is one of the oldest and largest providers of human capital management (HCM) solutions. In addition to providing payroll, benefits and other HR solutions, ADP provides administrative services to companies that don’t have the staff or resources, such as tax, insurance and retirement services. It also provides medical billing and revenue cycle management services for healthcare organizations.

ADP also has a dedicated customer base of vehicle and equipment dealers. It provides services and solutions such as Digital Marketing and Drive Dealer Management System to help dealers increase profits, lower expenses and provide customer service.

ADP has over 60,000 employees worldwide and has earned more than $16.5 billion in revenue for fiscal year 2022. It has also received numerous awards and features in magazines, such as NelsonHall’s NEAT Leader 2023 for Next Generation HCM Technology and Fortune‘s 2023 World Most Admired Companies.

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