ADP RUN Review

ADP
Product:
Vendor:
Founded:
Headquarters:
ADP RUN
ADP
1949
Roseland, NJ
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
740,000+
Cloud
No
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ADP RUN At A Glance

Good: Four distinct packages so companies only pay for features they need, access to ADP's resources and HR specialists for help on HR best practices, dedicated mobile app.
Bad: Advanced recruiting and learning management features are not offered.
Bottom Line: Cloud-based solution that specifically helps small businesses streamline their payroll and HR tasks.

Product Overview

ADP sells a variety of solutions that are targeted to specific company sizes. This review focuses on the RUN, Powered by ADP platform.

RUN, Powered by ADP, is a web-based payroll and HRMS solution specifically designed for small businesses with less than 50 employees. It has an intuitive interface with streamlined features so small business owners can focus on critical aspects of running an organization.

Users simply run payroll quickly from any device. ADP’s automatic tax features help owners keep on top of the federal and state regulations so they’re in compliance. RUN also includes a mobile app for accessing features outside the office.

RUN offers four pricing tiers, so companies only pay for the features they need. We detail each tier in our Features section below.

For companies that want to outsource some or all of their payroll and HR functions, ADP offers two optional services. First, there’s ADP Comprehensive Services, where dedicated payroll and HR experts provide guidance on recruiting new employees, managing benefits packages and filing payroll taxes. Second, the ADP TotalSource provides full HR service for companies that want to outsource those functionalities entirely.

Features

The four tiers are:

Essential Payroll – The Essential Payroll tier targets companies that only need basic payroll and HR functionality. It includes payroll features, such as direct deposit, check printing, payroll and HR reporting, general ledger interface and new-hire reporting. Other features are tax filing, W2 and 1099 forms, employee self-service, benefits administration, state and federal forms storage, and newsletters on HR best practices.

Enhanced Payroll – This tier gives companies additional payroll features, including prepaid cards, check signing and stuffing, state unemployment insurance management and paycheck garnishment services.

Complete Payroll & HR Plus – HR features include posting jobs on ZipRecruiter, employee handbook wizard, HR HelpDesk (phone and email support from ADP’s staff), background checks, onboarding, HR forms library and compliance alerts.

HR Pro – HR Pro has more advanced features, including employee discount programs, training courses and employee assistance programs.

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Learning Management System?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?

Target Market

RUN targets small businesses in a variety of industries, such as health care, finance and hospitality. We’ve listed 10 of its clients below:

  • Beach Family Medicine
  • Callghan Road Animal Hospital
  • Check Point Automaotive Inc.
  • Logan Medical Federal Credit Union
  • Powerplant Superfood Kitchen
  • Roman Healthcare Group
  • A Simple Office Solution
  • Sunshine Solar, LLC
  • Triangle Montessori Academy
  • Truss Edge, LLC

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Implementation/Integration

As RUN is deployed in the cloud, the implementation process is shorter than traditional on-premise installation.

ADP provides a variety of training courses for its solutions. Users have the option to either take a classroom-based course, an online course with a virtual instructor or self-tutorials. The vendor also offers continuing education credits for its clients in such roles as Certified Payroll Professional (CPP) or Certified Public Accountant (CPA).

RUN integrates to a variety of accounting and point-of-sale systems such as Xero, Wave and Quickbooks.

Customer Service & Support

ADP offers different support sites for employees and client administrators. The employee support site has several resources, including answers to common questions, guides on troubleshooting year-end form issues, and phone numbers and links for issues related to payroll or benefits. The client administrator support site has similar content, but specifically targets administrative issues. 

Depending on the product package, ADP’s expert staff provides support on benefits administration and payroll (including contacting the IRS on the client’s behalf), gives HR resources to clients’ employees (HR help desk or forms library), and offers consultations on HR strategy or day-to-day issues.

Pricing

The first two months of the RUN subscription is free. ADP doesn’t publicly release its pricing information. Please contact the company directly for a quote.

Shortcomings

RUN doesn’t include advanced recruiting and learning management features.

Screenshots

ADP Screenshot 1
ADP Screenshot 2
ADP Screenshot 3

About

Automatic Data Processing (ADP) is one of the oldest and largest providers of human capital management (HCM) solutions. In addition to providing payroll, benefits and other HR solutions, ADP provides administrative services to companies that don’t have the staff or resources, such as tax, insurance and retirement services. It also provides medical billing and revenue cycle management services for healthcare organizations.

ADP also has a dedicated customer base of vehicle and equipment dealers. It provides services and solutions such as Digital Marketing and Drive Dealer Management System to help dealers increase profits, lower expenses and provide customer service.

ADP has over 58,000 employees worldwide and has earned more than $13 billion in revenue for fiscal year 2018. It has also received numerous awards and features in magazines, such as Gartner’s Magic Quadrant Leader Category for Payroll BPO Services for 2012 to 2016 and Human Resource Executive’s Top HR Product for 2015 to 2017.

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