ITS Dispatch Review

Truckstop.com
Product:
Vendor:
Founded:
Headquarters:
ITS Dispatch
Truckstop.com
1995
New Plymouth, ID
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
64,000+
Cloud
No

ITS Dispatch At A Glance

Good: Reduced paper records, add-on IFTA reporting feature, transparent pricing.
Bad: Not intended for companies with large load management needs.
Bottom Line: Dispatching solution that automates manual tasks for small and midsize carriers and brokers.

Product Overview

ITS Dispatch is a transportation management system (TMS) to help carriers and freight brokerage companies to efficiently track their drivers and loads. By automating many tasks, such as IFTA reporting, organizations won’t need to rely on paperwork. ITS Dispatch is deployed in the cloud, so users can access it from any device.

The software has several benefits, such as:

  • Better organization
  • Customizable features (e.g., company branding on documents)
  • Increased revenue
  • Transparent pricing

Features

ITS Dispatch has many features for both carriers and brokers. We’ve listed several of its keys ones below.

Document management – Users can easily create, send and store documents in the software, such as invoices, driver settlements, load confirmation, customer agreements and Bill of Ladings (BOL). In addition, brokers can also set up and send carrier payables documents. Users can add in their company’s logo to the documents.

Other features – ITS Dispatch supports unlimited load tracking and integration with QuickBooks. Users can track preventative maintenance on their trucks (note this feature is available for carriers only) and message their drivers. Additional features include reporting and sales management.

IFTA Reporting – This optional feature helps carriers stay in compliance with their state’s fuel tax regulations. Mileage, fuel usage and other data are pulled from on-road devices, and the ProMiles software automatically calculates mileage tax. Carriers can easily access the IFTA forms and sort mileage and gallons by state.

Target Market

Truckstop.com serves small and midsize carriers and freight brokerage firms in the transportation industry. We’ve listed 10 of its clients below.

  • Evans Transportation
  • Fast Forward, LLC
  • H&B Transport
  • Honeycutt Trucking
  • Jackson Moving and Storage
  • Larrea Trucking
  • Panhandle Trucking
  • Tucker Company Worldwide
  • US 1 Network
  • Waterway Trucking

Implementation/Integration

New clients can sign up for a plan via the vendor’s site and begin using the software in minutes. Truckstop.com offers how-to videos on the product and features.

Customer Service & Support

Users can access the Community portal to browse articles or watch training videos. They can also contact support by phone or email.

Pricing

ITS Dispatch has three pricing plans for carriers, which are:

  • Owner-Operator – This plan is intended for carriers that manage up to two trucks. It costs $50 per month, accommodates unlimited users and includes many basic features, such as single-click invoice creation, the ability to send customer agreements, company logo on documents, reporting and integration with QuickBooks.
  • Carrier – The Carrier plan costs $75 per month and includes all of the features of the Owner-Operator plan, plus the ability to manage unlimited number of trucks.
  • TMS Carrier Pro – This plan costs $99 per month and includes all of the features of the Carrier plan, plus unlimited load tracking, document storage, preventative maintenance, driver messaging, sales management and private labeling.

There are two pricing plans for freight brokers, which are:

  • Broker – The Broker plan costs $75 per month and includes many features, such as unlimited users, single-click invoice creation, the ability to create detailed carrier payables, the ability to send customer agreements, reporting and integration with QuickBooks.
  • TMS Broker Pro – This plan costs $99 per month and includes all of the features of the Broker plan, plus company logo on documents, unlimited load tracking, document storage, sales management and private labeling.

There are two plans for companies that operate as both a carrier and as a freight broker. The Dual Authority plan costs $105 per user, per month, while the Dual Authority Pro plan costs $129 per user, per month.

Shortcomings

ITS Dispatch is intended for small and midsize businesses, so some users found that their load management needs is too robust for the software.

Screenshots

Truckstop.com Screenshot 1
Truckstop.com Screenshot 2
Truckstop.com Screenshot 3

About

Founded in 1995, Truckstop.com provides carriers and brokers the tools to be successful and efficient through the entire freight lifecycle. Its portfolio include a load planning solution, transportation management software, a real-time rates analysis tool and a credit reporting entity that helps industry professionals find trusted freight partners.

Truckstop.com’s most recent recognition include Freight Waves’s 2021 FreightTech 25 Award, Idaho Stateman‘s 2020 list of the Top Idaho Private 100 Companies and Women in Trucking Association’s 2020 list of Top Companies for Women to Work For. It has helped more than 64,000 companies manage over 80 million loads annually, and it has over 550 employees, both in-office and remotely.

Send feedback or corrections to feedback@betterbuys.com.

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