Omnitracs Review

Omnitracs LLC.
Omnitracs LLC.
Dallas, TX
Deployment Model:
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Omnitracs At A Glance

Good: Flexible routing features, configurable navigation system with audio and visual directions, actionable analytics data to help companies make better business decisions.
Bad: Slow ELD connectivity at times, learning curve for new users.
Bottom Line: Customizable fleet management platform that helps companies stay on top of productivity, safety and compliance.

Product Overview

Omnitracs, a cloud-based, integrated platform, helps companies maintain their fleet’s productivity, safety and compliance. It can be customized to an organization’s unique needs and integrated with third-party systems. Omnitracs offers its products based on an industry (e.g., truckload, parcel and delivery) and its needs (e.g., driver management, compliance), but we’ve focused on its five core solutions:

  • Fleet Telematics (GPS Monitoring)
  • Electronic Logging Devices (ELDs)
  • Critical Events (In-Cab) Video
  • Navigation
  • Routing

Omnitracs allows drivers, fleet managers and back-office staff to access important information from the same system. In addition, organizations can save money on operating costs and experience fewer vehicle breakdowns since Omnitracs tracks fuel usage, diagnoses issues and sends maintenance reminders.

Finally, Omnitracs helps businesses improve their customer service because its optimized route plan can lead to more efficient deliveries.


Here is an overview of each solution from Omnitracs:

Fleet Telematics (GPS Monitoring) – Fleet managers can track driver behavior and various indicators of a vehicle’s health, such as maintenance, idle times and speed, using over 30 reporting templates. The software has an intuitive user interface that displays a map view of the entire route, including stops and events, for greater visibility. While Fleet Telematics is intended for trucks, Omnitracs offers a separate software with similar features for monitoring trailers.

ELDs – This product helps companies stay in compliance with Hours of Service (HOS) mandates. The ELD is installed in each vehicle, and it connects to Bluetooth, WiFi and 4G LTE. It records driving hours and sends an alert if the driver is close to violating the HOS. Drivers can also download the HoursGo mobile app for accessing their logs while away from the vehicle.

Critical Events Video – This solution allows fleet managers to watch video recordings of any accidents or other critical events. They can decide which events can trigger a recording and set up recording lengths in advance. The videos can be continuously recorded from a forward-facing camera or non-continuously from a driver-facing camera. Additional features include audio capture, date-and-time-specific video recall and the ability to compile video sequences.

Critical Events Video integrates with the Critical Events Reporting solution that collects data on hard braking, lane departures, forward collision warnings and other incidents. It captures data from before, during and after the incident. It also sends alerts almost in real time when a critical event occurs.

Navigation – This solution includes configurable maps that provide visual and audio directions and alert drivers if they’re speeding. It integrates with dispatch systems so dispatchers can add new routes if needed.

Routing – Also known as Roadnet Anywhere Routing, this software creates an optimized route plan based on the departing location, stops and destination. Users can see a map of the route in street or satellite view (or both), and they can add and remove stops. One notable feature is Suggest Route, which uses algorithms to find the best route to accommodate late or missing orders.

Other routing features include a route scoreboard, a route template, geocoding locations, road restrictions, pickups and deliveries, and breaks management. There’s an additional routing tier that adds dispatching features like real-time location information, driver directions, driver behavior and actual versus planned reporting.

We also want to mention three reporting tools that Omnitracs offers:

Reporting and Analytics – Users can build customizable reports with real-time data using step-by-step instructions. They can filter data based on date ranges as well as schedule reports for daily, weekly or monthly distribution. The software also automatically calculates state miles for International Fuel Tax Agreement (IFTA) reports.

Insight – With the Insight reporting tool, users can see a variety of metrics on a dashboard to spot problem areas or other trends. They can also drill down into the data for further details.

Predictive Analytics – Using predictive analytics, fleet managers can build predictive models based on historical data for future action plans. This has many benefits, such as improving driver safety, retaining high-performing drivers, controlling costs and improving fleet efficiency.

Target Market

Omnitracs targets logistics and transportation companies of all sizes.

We’ve listed 10 of its clients below.

  • Carbon Express
  • Cargo Transporters
  • Davis Transfer
  • Fraley-Schilling IVG
  • LKQ Corporation
  • Load One
  • Marten Transport
  • Searcy Trucking
  • Southern Glazer's Wine and Spirits
  • Wil Fischer Companies


New clients work with a project manager from the Implementation Services team, who will develop a plan for deployment, migration and training based on the client’s needs.

Omnitracs integrates with many third-party applications, and clients can work with the Technical Services team to guide them on the integration process.

Customer Service & Support

Omnitrac has dedicated support teams for its specific products that can be contacted by phone or email. Additionally, users can browse the customer portal for troubleshooting articles.


Omnitracs doesn’t publicly display pricing information, so contact the company directly for a quote.


Some users have mentioned that connectivity with the ELD can be slow at times. And because the products are robust, there can be a slight learning curve.


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Omnitracs was launched in 1988 as the first mobile satellite communications system. Its mission is to provide the transportation industry with an innovative software solution to improve reliability, safety and compliance. Omnitracs has helped more than 14,000 customers manage 1.1 million assets in over 70 countries.

The company has been recognized for creating a diverse workforce, including by being one of Women in Trucking’s 2018 Top 50 Companies for Women to Work For in Transportation. It also sponsors charitable programs like Wreath Across America.

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