Vendor:
Founded:
Headquarters:
Teletrac Navman
1988
Garden Grove, CA
Customers:
Deployment Model:
Free Trial:
40,000+
Cloud
No
Teletrac Navman At A Glance
Product Overview
Teletrac Navman offers a variety of custom fleet management solutions that’s geared toward a company’s unique requirements, a specific industry or a job role (e.g., Safety Manager, Equipment Manager). There are three distinct products that we’ll briefly touch on in this review.
First, there’s the TN360 platform that uses artificial intelligence (AI) to help organizations get insights into their fleet operations. It has a natural language search functionality that provides answers to a user’s question. TN360’s machine learning algorithms can also detect abnormalities within the data and bring it to the user’s attention. In addition, users can see their vehicles and assets at a glance with their personalized dashboards.
Then, there’s the Teletrac Navman DIRECTOR fleet management software for fleets of any size. Organizations can choose from three tiers, which are:
- Essential – The Essential tier is intended for small fleet and includes basic features, such as GPS tracking, a maintenance module, reporting and a flexible choice of hardware trackers.
- Professional – The Professional tier has all of the features of the Essential tier, plus high-definition GPS tracking, advanced analytics, a compliance suite of ELD/IFTA/DVIR tools, an integrated dashboard camera, a safety analytics module and PTO sensors.
- Enterprise – The Enterprise tier is intended for organizations with unique requirements. It includes a dedicated account manager, custom integrations, custom analytics and the ability to track over 1,000 assets with complex needs.
Teletrac Navman offers four types of hardware trackers: self-installed trackers, hard-wired trackers, rugged trackers for heavy duty or long haul equipment and battery-powered GPS trackers for non-powered assets.
Finally, there’s the Teletrac Navman equipment management software that allows businesses to track the usage of heavy equipment across multiple job sites. It includes many features, such as asset utilization, inventory management, safety and compliance, business intelligence, maintenance and geofencing.
Features
Teletrac Navman’s platforms has robust features. Here are some of their key ones.
Fleet management – Managers can track the GPS locations of their vehicles and other assets via Google Maps. They can see their asset’s location or route in a Map, Street or Drone view, and they can drill down into each asset for more information. The geofencing feature lets managers mark a boundary around the asset, and they can receive alerts unauthorized access is detected.
Safety monitoring – Managers can monitor driver behavior in real time, including getting alerts on unsafe driving (e.g., speeding, harsh braking). They can also see the overall safety performance via a dashboard and drill down into an individual driver scorecard for further insights. There’s an integrated dashboard camera that provides visual proof of driving incidents for lawsuits, insurance claims or coaching opportunities. Its camera can record from multiple positions (e.g., driver facing, forward facing or in 360-degree angles), and the AI engine can detect driver behavior and provides insights into positive and negative actions.
Compliance – Teletrac Navman offers several features to help companies comply with the Hours of Service (HOS) mandates and other local, federal and international regulations. It has configurable Electronic Logging Devices (ELDs) that record a driver’s hours and sends alerts to both driver and manager if there’s imminent risk of a HOS violation. Managers can see a dashboard that lists the hours of all the drivers, and they can identify drivers that are most at risk for going over their standard hours.
There’s the Driver Vehicle Inspection Report (DVIR) feature that lets drivers complete their pre-trip and post-trip inspections using configurable forms and checklists. And the International Fuel Tax Agreement (IFTA) functionality gathers the trip data and exports it into the integrated ProMiles software that calculates mileages and fuel purchases per state.
Maintenance and fuel monitoring – Managers can create a maintenance schedule for each asset, including service reminders. The tracker can perform real-time engine diagnostics and alerts the manager if immediate action is needed. Managers can also see a full diagnostics report by vehicle, and they can measure the cost of ownership of an asset with the maintenance cost tracking feature. The fuel monitoring feature combines routing data, maintenance data and idling activity to give managers a full picture of a vehicle’s fuel usage.
Business intelligence – With the business intelligence features, managers can see the important key performance indicators (KPIs) in a single view, create custom reports on key metrics (e.g., vehicle utilization) and receive real-time alerts. The alerts can be sent by email or text, as well as assigned a priority level for quick action.
Target Market
Teletrac Navman is intended for companies of all sizes in many industries, such as construction, oil and gas, transportation, manufacturing and government. We’ve listed 10 of its clients below.
- American Red Cross
- Atlas Copco
- Classic Towing
- Griffin Waste Services
- Land Rover
- Madwell & Madwell, Inc.
- Ryder
- Sherwood Construction
- Two Men and a Truck
- U.S. Department of Homeland Security
Implementation/Integration
New clients will work with the Professional Services team, who will design and execute an implementation plan and timeline that’s tailored to their goals and requirements. Some typical components of the implementation strategy include a kickoff meeting and remote or onsite installation and training.
Teletrac Navman integrates with various third-party systems through its open API, such as route management software, fuel cards, trucking management software and shipping solutions.
Customer Service & Support
The software has contextual tools for navigating specific features, and users can also browse articles on the support portal or call customer service if they have further issues. Each client is also assigned a dedicated Customer Support Specialist, who will help them optimize their software usage or address any industry challenges.
In addition, Teletrac Navman offers customer networking meetings, access to its Benchmark Report and ongoing webinars.
Pricing
Teletrac Navman doesn’t publicly display its pricing, so please contact the vendor directly for a quote.
Shortcomings
Some users have mentioned that the interface isn’t always intuitive (e.g., slow in loading data) and that customer support hasn’t been timely in their responses.
Screenshots
About
Teletrac Navman’s mission is to empower companies to make better business decisions and improve productivity and revenue with its fleet and asset management solutions. It tracks and manages over 550,000 vehicles and assets for more than 40,000 companies worldwide.
The company has received several awards, such as the 2021 IoT Breakthrough Award for Smart City Deployment of the Year, the 2020 Silver IMT Award for Best Strategy in Customer Service and the 2018 Bronze Stevie Award for Best New Transportation Product. It’s headquartered in Garden Grove, CA and has additional offices in the U.S., U.K., Australia, New Zealand and Mexico.
