Vendor:
Founded:
Headquarters:
Tero Consulting
1979
Port Coquitlam, BC, Canada
Customers:
Deployment Model:
Free Trial:
10,000+ named users
Cloud
Yes
Web Work Azzier At A Glance
Product Overview
Web Work Azzier is a cloud-based CMMS solution that’s accessible from any PC, tablet, or mobile device on any web browser. It’s always available where and when a user needs it.
Azzier can be integrated with a company’s existing systems, such as a Scada control system or ERP. Its new iOS and Android – Operators Application or the “Ops App”– connects a maintenance department to rest of the organization. The work order mobile app, which recently won Plant Engineering’s Product of the Year Silver award, can streamline a technician’s workflows.
Features
Web Work Azzier features Asset & Maintenance Management, Work Order Management, Preventive Maintenance, Predictive Maintenance as well as Reporting & KPI’s. Available extras are Storerooms, Inventory, Purchasing & Receiving, Warranty Tracking, Inspections, and Project Management.
Azzier’s new free Operator’s Application connects the maintenance department with the operations of an organization. Users can send messages with video and pictures to the maintenance department and get instant responses, receive feedback from the maintenance department and from the field, create work requests and automatically include problem solving history with video and pictures attached.
Target Market
Web Work Azzier is used by maintenance professionals in various industries, such as government, forestry, oil and gas, education, and manufacturing. Satisfied customers include:
- Textron Systems
- Boeing
- Frost Bank
- California National Guard
- California University State, Channel Island
- LLOG Exploration Company
- Drax North America
- Kingston Midstream
- Gorman Brothers Lumber
- Government of Alberta Infrastructure
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Implementation/Integration
The Web Work Azzier implementation process is carried out by Tero’s Professional Services Group. This team works with clients to develop an implementation plan that is specific to the company’s needs. This includes defining the company’s goals for using the software, determining who will be using the software, as well as identifying differences in the company’s current procedures and desired procedures.
The services team will define custom features for the client’s maintenance practice, detailing the actual implementation of the system (interfaces and data integration). Under the client’s direction the Tero team will create and implement the plan optimizing the use of Azzier.
Within the implementation framework, Tero performs data migration services, screen and/or report development, if required.
Training allows companies to maximize the benefit they receive from the Azzier maintenance management system. Implemented correctly, a maintenance system can improve efficiency from 17 to 25%.
Customer Service & Support
Customers can request support via Tero’s toll free phone line or email. As part of their SaaS agreement, clients receive product upgrades at no additional cost.
Pricing
Azzier has three pricing plans.
The Azzier Foundation edition costs $59 per user, per month for up to five users. It includes work order management, asset management, inventory management, reporting and analytics, Azzier design tools, the OpsApp mobile app and live chat support.
The Azzier Advanced edition is available for up to 25 users and uses the per-user, per-month strategy. However, prospects will have to contact the vendor for a quote. The Advanced edition includes all of the features of the Foundation edition, plus a reliability center, dashboard analytics, advanced procurement, email notifications, the Azzier Support Center (phone, email and live chat support) and a sandbox site for testing features.
The Azzier Enterprise edition accommodates unlimited users and includes all of the features of the Advanced edition, plus integration with third-party software via API, Microsoft Power BI Connect, resource scheduling, project management, document management and a query/view design tool. Pricing for this edition is available by quote.
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Web Work Azzier may be too robust for clients with very basic workflow requirements.
Screenshots
About
Since 1979, when Tero Consulting developed its first CMMS system, the vendor touted that they have been more successful at project implementations than any competitor. Their experience and expertise has created an unrivaled history of customer satisfaction, and Tero’s dedication to customer care, and determination to offer nothing less than the best platform they can, on time, on budget, and on the mark, will never diminish.
Azzier’s Work Order Mobile application won Plant Engineering’s Product of the Year Silver award in 2022.
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