MicroMain At A Glance
MicroMain is a CMMS software that is deployed in two ways: on-premised and SaaS. Depending on the deployment option, MicroMain is offered in different packages, which we detail below.
For the on-premised method, there are three modules:
- Maintenance Basic ($3,750) – For the small-to-medium-sized organizations, this module includes standard CMMS features (i.e. work orders, preventative maintenance, inventory, asset management, purchasing), plus reporting function, ability to add unlimited documents, and custom branding. Mobile access is offered, and online requests can be submitted.
- Maintenance Premium ($7,500) – This module is for the larger organizations. It includes all of the Basic’s features, plus ability to use any SQL server (SQL server is limited in Basic), user-defined fields, fleet management functionality, contract management, advanced reporting, and vendor management.
- Maintenance Healthcare ($8,500) – This module is very similar to the Premium module, except it is specifically designed for the healthcare industry.
Here are the three modules for the SaaS method:
- Maintenance Lite ($44 per user monthly) – For the small organizations, this module includes standard CMMS features, such as preventative maintenance, work orders, asset management, parts management, and limited reports. Mobile access is also supported.
- Maintenance Premium ($89 per user monthly) – This module is for the medium or larger organizations. It includes all of the Basic’s features, plus online request submissions, user-defined fields, inventory management, purchasing, fleet management functionality, contract management, advanced reporting, and vendor management. Users can also attach documents to work orders.
- Maintenance Healthcare ($89 per user monthly) – This module is very similar to the Premium module, except it is specifically designed for the healthcare industry. It includes healthcare-specific features, such as identifying HIPAA-related equipment and compliance issues, custom reports that complies with healthcare regulations, and show safety, lockout, and inspections flags.
Several of MicroMain’s standard features are indicated below. However, we’d also like to point out other features not mentioned:
- Reporting – MicroMain provides over 500 reporting templates that include past-due work orders, work order cost summary, maintenance costs per asset, and labor reports. Reports can be sent via email or exported into Excel.
- Purchase Orders – Using information from the Supplier, Contracts, or Parts modules, users can create and track purchase orders (POs). They can also receive parts and materials, track damaged materials, combine purchases with specific work orders, and calculate costs of orders.
- Fleet Management – Available in the Premium options, this functionality helps companies manage their fleet. Users can track the repairs, fuel usage, and mileage of each vehicle. They can also track the employee who has the vehicle, warranty information, and even attach a picture of the vehicle.
- Inspections – As inspections are important to the life of an asset, MicroMain allows users to set an unlimited number of inspection points that can be attached to a work order or maintenance schedule. Users set an allowable range of measurement and once the inspection falls outside of the range, a work order can be automatically created for corrective actions.
- Contracts Management – This functionality is for companies that outsource their maintenance activities to contractors. Users can track start/end dates of the contract and other details, track contract status, allocate costs per asset, and get notifications if contracts are expiring.
- Mobile – Accessible from any mobile device, users can create and edit work orders, view work orders in a calendar, record meter readings, perform inspections, and track key performance indicators (KPIs).
- Asset Management?
- Inventory Administration?
- Mobile Access?
- Predictive Maintenance?
- Preventative Maintenance?
- Work Order Management?
MicroMain targets all customers in different industries, such as manufacturing, hospitality, education, government, and utilities. It also has a CMMS solution dedicated to the healthcare industry. We’ve listed ten of its customers below:
- Abbott Laboratories
- Berkshire Power Co.
- Blue Cross Blue Shield of AZ
- City of Philadelphia
- Four Seasons Hotels
- New York City Board of Education
- Riddle Memorial Hospital
- Scripps Research Institute
- University of Missouri
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MicroMain provides implementation services that include working with the customer on an implementation plan based on the company’s organizational structures and CMMS needs, software installation either on-site or remotely, data set up, training, and assistance when the software goes live.
MicroMain also offer what they refer to as Start-Up Packages, which can bundle training and some implementation services:
- Essential – This package combines training with an overview of data set up
- Plus – Ideal for companies with multiple users or locations, this package includes higher-level administration training and data import services.
- Complete – This package combines extensive training and a more comprehensive implementation service.
MicroMain offers a variety of training options, such as online, onsite (at company location), at regional centers throughout the U.S., or at their Training Center in Austin, TX. Training runs from introductory to advanced on all aspects of MicroMain’s CMMS and other software. Companies can even opt for specialized training, using data from their own database.
MicroMain offers optional data conversion services and on-site asset cataloging.
Customer Service & Support
MicroMain provides a support portal where users can get updates on the software, find answers to troubleshooting questions, and connect with customer service via live support. They can also purchase a Priority Support subscription that gets them free product upgrades, unlimited phone support, and discounts on MicroMain’s User Conference.
MicroMain’s on-premised software is not compatible with Macs (although the mobile functionality is accessible via iPads/iPhones). Also, users have reported that they would like more security options, such as the ability to control the field and button level by user.
MicroMain started out with a facility management system called Maintenance Supervisor in the 1980s. It provided routine maintenance tracking and service request feature for the retirement community. MicroMain has grown since then – helping companies worldwide manage their assets. In addition to its CMMS/EAM software, MicroMain also offers its Computer-Aided Facility Management System (CAFM) and Capital Planning Asset Management System (CAPM).
MicroMain is affiliated with both Microsoft (as a Microsoft Certified Partner) and Autodesk (as an Authorized Developer). It has received several accolades over the years, such as Product of the Year from Plant Engineering and fastest growing independent software vendor from Information Week and Microsoft.
MicroMain hosts its annual Users Conference for customers that have used their software. The focus of the conference is for users to learn more about MicroMain through workshops and one-on-one training, as well as networking with other industry professionals.
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