Vendor:
Founded:
Headquarters:
MicroMain
1991
Austin, TX
Customers:
Deployment Model:
Free Trial:
10,000+
Cloud, On-Premise
Yes
MicroMain At A Glance
Product Overview
MicroMain is a CMMS software that helps organizations run their maintenance operations more efficiently. It can be deployed in the cloud or on-premise. Users can manage work orders, track an unlimited number of assets and monitor their technicians’ performance. MicroMain can be integrated with a third-party system via its API.
The software has several benefits, such as:
- Robust features that accommodate Internet of Things (IoT) and Industry 4.0 standard
- Reduced equipment downtime
- Decreased operating costs
- Multi-language support
Features
MicroMain includes many CMMS features, such as asset management, work order management, predictive and preventative maintenance, inventory management and workforce tracking. However, we’d like to point some other features below:
- Reporting – MicroMain provides over 500 reporting templates that include past-due work orders, work order cost summary, maintenance costs per asset, and labor reports. Reports can be sent via email or exported into Excel.
- Purchase Orders – Using information from the Supplier, Contracts, or Parts modules, users can create and track purchase orders (POs). They can also receive parts and materials, track damaged materials, combine purchases with specific work orders, and calculate costs of orders.
- Fleet Management – This functionality helps companies manage their fleet. Users can track the repairs, fuel usage, and mileage of each vehicle. They can also track the employee who has the vehicle, warranty information, and even attach a picture of the vehicle.
- Inspections – As inspections are important to the life of an asset, MicroMain allows users to set an unlimited number of inspection points that can be attached to a work order or maintenance schedule. Users set an allowable range of measurement and once the inspection falls outside of the range, a work order can be automatically created for corrective actions.
- Contracts Management – This functionality is for companies that outsource their maintenance activities to contractors. Users can track start/end dates of the contract and other details, track contract status, allocate costs per asset, and get notifications if contracts are expiring.
- Mobile – Accessible from any mobile device, users can create and edit work orders, view work orders in a calendar, record meter readings, perform inspections, and track key performance indicators (KPIs).
Target Market
MicroMain targets all customers in different industries, such as manufacturing, hospitality, education, government, and utilities. It also has a CMMS solution dedicated to the healthcare industry. We’ve listed ten of its customers below:
- Baha Mar Resorts
- Blue Cross Blue Shield
- John Deere
- Harley Davidson
- Hilton Hotels & Resorts
- Mattel
- Purina
- Riddle Memorial Hospital
- U.S. Army
- Walmart
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Implementation/Integration
New clients work with MicroMain’s implementation staff on the software deployment process. The plan and timeline varies per client, but there are six typical steps, which are:
- Customer kickoff call
- Pre-data import consultation
- Data import
- Data review
- Three-day onsite review and training
- Go live
MicroMain offers a variety of training options, such as online, onsite (at company location), at regional centers throughout the U.S., or at their Training Center in Austin, TX. Training runs from introductory to advanced on all aspects of MicroMain’s CMMS and other software. Companies can even opt for specialized training, using data from their own database.
Customer Service & Support
MicroMain provides a support portal where users can get updates on the software, find answers to troubleshooting questions, and submit a ticket. They can also purchase a Priority Support subscription that gets them free product upgrades, unlimited phone support, and discounts on MicroMain’s User Conference.
Pricing
MicroMain starts at $99 per admin license and $45 per technician license for cloud-based deployment.
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MicroMain’s on-premise software is not compatible with Macs (although the mobile functionality is accessible via iPads/iPhones). Also, users have reported that they would like more security options, such as the ability to control the field and button level by user.
Screenshots
About
MicroMain started out with a facility management system called Maintenance Supervisor in the 1980s. It provided routine maintenance tracking and service request feature for the retirement community. MicroMain has grown since then – helping companies worldwide manage their assets. In addition to its CMMS/EAM software, MicroMain also offers its Computer-Aided Facility Management System (CAFM) and Capital Planning Asset Management System (CAPM).
MicroMain is affiliated with both Microsoft (as a Microsoft Certified Partner) and Autodesk (as an Authorized Developer). It has received several accolades over the years, such as Product of the Year from Plant Engineering and fastest growing independent software vendor from Information Week and Microsoft.
MicroMain hosts its annual Users Conference for customers that have used their software. The focus of the conference is for users to learn more about MicroMain through workshops and one-on-one training, as well as networking with other industry professionals.
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