Vendor:
Founded:
Headquarters:
GPS Insight
2004
Scottsdale, AZ
Customers:
Deployment Model:
Free Trial:
10,000+ users
Cloud
No
FieldAware At A Glance
Product Overview
FieldAware is a field service management (FSM) solution that aids field service technicians and dispatchers in their jobs. It provides the following benefits:
- Improve customer service
- Better tracking of inventory
- Improved revenue
- Reduced costs
- Ability to upsell services to current customers while on the service call
Features
FieldAware’s key features include:
Asset management – The asset management feature helps companies keep a detailed record of assets, schedule maintenance and associated jobs, recognize upsell opportunities in the field, and document issues and repairs.
Barcode scanner – Field workers can scan barcodes to pull up item or asset details including make, model and serial number. Users can also add notes, photos and attachments to assets and tasks.
Customer portal – Companies can easily create a branded customer portal by uploading a logo or banner, setting request questions and specifying footer links. Customers can submit work order requests and check the status of their jobs at anytime.
Forms – Companies can manage incident reports, safety checklists and customer surveys from the mobile app. Form data automatically syncs with jobs and integrates with customer relationship management and enterprise resource planning systems.
Insights dashboard – The insights dashboard has 12 standard reports and an intuitive report builder to help companies monitor key performance indicators and visualize data.
Mobile app – The mobile app lets field workers access work orders, customer work history and job documentation. The app also lets users track assets, plan efficient routes, add job details and photos to work orders, and get customer signatures.
Scheduling and dispatch – The scheduling and dispatch function uses built-in logic to effectively plan service calls, taking into account service regions, worker skills and location, and route efficiency.
Work order management – Companies can create work orders with customer location and contact info, associated tasks and parts, required equipment, service history, photos and manuals. Field workers can access work orders through the mobile app and instantly create an invoice when the job is completed.
Target Market
FieldAware serves customers in 95 industries around the world. Its customers include:
- Ardmore Fresh Air
- Clearstone Solutions LTD
- Cote's Mechanical
- Eco Electric
- Generator Systems
- Intimus International
- Plumbingforce
- ReSource POS
- Reynolds Machinery Inc.
- ServiceMaster Clean
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Implementation/Integration
GPS Insight provides a tailored implementation program that’s based on the client’s requirements. Some typical components include a kick-off meeting with a discussion of the client’s goals, GPS device installation, account set-up and training. The vendor has an in-house team of technicians that can install trackers onto the asset, and it also works with a network of installation companies. If the client prefer a self-install option, GPS Insight provides a self-installation guide and help from its support team.
The software integrates with third-party applications, such as fuel cards, mobile workforce management software, load management tools and business management solutions.
Customer Service & Support
Users can contact support by phone, email or live chat.
Pricing
GPS Insight doesn’t publicly display its pricing information, so please contact the company directly for a quote.
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FieldAware focuses primarily on field service management, so while it does have inventory management and work order management, it does not offer maintenance features, such as preventative maintenance. The solution is also deployed in the cloud so companies who has a preference for hosting the solution will have to look at other solutions.
Screenshots
About
In 2021, FieldAware was acquired by GPS Insight, a fleet management software provider that aims to help companies reduce high operating costs, improve driver safety and streamline inefficient processes. GPS Insight’s fleet management solutions include vehicle, trailers and mobile assets, trackers, ELDs, a smart in-cab camera and more.
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