MRI Software Review

MRI Software
MRI Software
MRI Software
Cleveland, OH
Deployment Model:
Free Trial:
Cloud, On-Premise
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MRI Software At A Glance

Good: Robust CMMS features, mobile functionality for workers in the field, help reduce equipment failure and loss of productivity.
Bad: Space management functionality is not offered.
Bottom Line: Its CMMS system helps companies maintain their fixed assets, including preparing for expected and unexpected maintenance costs.

Product Overview

MRI Software’s (formerly Real Asset Management) fixed asset management solution helps to reduce equipment downtime by preparing for both expected and unexpected maintenance work. It also can reduce equipment failure and the associated costs of lost productivity.

Users can track the entire history of its assets, including costs of maintenance, parts, work orders, and schedules. The software can be integrated with the company’s existing ERP system.


Asset Register – A centralized fixed asset register allows users to view the complete maintenance history of their assets and other relevant asset information. The asset register is fully customizable in terms of structure, fields, and user access.

Helpdesk / Work Orders – Work orders and requests can be created anytime from any location via a web browser. They can also include notes within the specific work order, as well as attach files (pictures, documents, etc). The status of the work order, whether it’s scheduled, overdue or complete, is color coded.

Mobile Access – Users can access any maintenance information (work orders, manuals, etc.) at any time, from anywhere – data can be updated on the mobile device (such as Windows Mobile, iOS or Android). Access is available via Wi-Fi or 3G, and information can even be accessed if device is offline.

Preventive Maintenance / Reactive Maintenance – For planned maintenance, the CMMS solution allows for scheduling planned tasks through a color-coded calendar; the system also records the details and contracts of scheduled external work done by contractors. The solution helps handle reactive maintenance by generating work orders from the helpdesk and color coding job priorities and status.

Stores Management – This functionality helps track and maintain all inventory – users can access information such as prices, item location and contact details. Users can also take advantage of the “Stock Browser” feature to identify items quickly.

Reporting – Access real-time maintenance information provided through over 100 standard reports on equipment performance, labor use, maintenance schedules, and more.

The CMMS solution also helps maintain information associated with incident logging, contract maintenance and SLAs, assign employees to specific maintenance jobs, and providing dashboard and reporting tools in the form of 100 reporting templates, which includes equipment performance and PPM schedules.

Target Market

MRI Software’s fixed asset management solution serves organizations within the commercial, education, government, healthcare, real estate and non-for-profit sectors. We’ve listed several of its customers below:

  • Basildon and Thurrock University Hospitals
  • Commonwealth Credit Union
  • Durant Independent School District
  • Goodwill
  • Putnam City Schools
  • R.E. Pierson Construction
  • Roslyn Union Free School District
  • Sinclair Broadcast Group
  • TriCon, Inc.
  • Wei - Chaun, U.S.A.

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The software can be deployed in three ways: on-premise, cloud hosted, and SaaS. MRI Software’s Professional Services team provides a detailed Framework implementation methodology based on the client’s needs and requirements.

Customer Service & Support

Users can browse the self-service portal to submit tickets, find answers in a knowledge base, communicate with others in a community forum and watch tutorials. They can also contact support by phone during normal business hours.


MRI Software doesn’t publicly release its pricing information. Please contact the vendor directly for a quote.


The software does not have space management functionality.


MRI Software Screenshot 1
MRI Software Screenshot 2
MRI Software Screenshot 3


MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.

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