Q Ware Review

Q Ware
Product:
Vendor:
Founded:
Headquarters:
Q Ware
Q Ware
2003
Rochester, NY
Ownership
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud, On-Premise
Yes
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Q Ware At A Glance

Good: Ability to pay for only the features needed, unlimited support and training included in subscription price, event scheduling functionality.
Bad: Designed for specific types of business needs, so may not be for everyone.
Bottom Line: Cloud-based CMMS software that relies on five distinct modules that covers key maintenance needs.

Product Overview

Q Ware’s (formerly Que Centre) facilities maintenance software is made to be easy to understand, simple to use, and flexible for a wide variety of users to implement across industries. Maintenance managers of buildings, assets, or equipment that operate within a small to medium sized organization, there will be many key benefits from implementing Q Ware.
  • Q Ware’s five CMMS software modules can be mixed and matched, so customers only pay for the features they want:
    • Work order management
    • Preventive maintenance scheduling
    • Inventory management
    • Asset management
    • Event scheduling modules
  • The CMMS System is completely web-based meaning it can be accessed anytime and from anywhere there is an internet connection. It’s also a mobile friendly application.
  • Pricing is based on the modules required and the number of users (1-5 users or 6+). Free standard subscription features include: unlimited support, unlimited training, unlimited requesters, mobile work order management, 100% no-effort setup, and unlimited data storage.
  • World class, turn-key setup means the software is populated with data and ready to go from the first day of use.

Features

Q Ware offers a robust spread of key CMMS features:

  • Work Order Software
    • Empowers users to handle maintenance work as easily as surfing the web. Q Ware’s work order software is web-based, and on-demand through any web browser. Setup is quick and easy with unlimited access to support help and training. Companies can manage maintenance work without relying on all the spreadsheets, paper forms, and emails.
      • Improve response times and increase customer satisfaction
      • Generates data allowing maintenance to make better decisions
      • Spend less time processing and filing paperwork
      • Funnels work requests into an easy to read list, organizing your work
      • Gives users the ability to track material and labor costs across different criteria, such as specific work orders, locations, and work assignees
  • Preventive Maintenance Software
    • Q Ware work order scheduling software automatically generates maintenance work orders eliminating the need to keep spreadsheets of equipment inspection dates. Users can schedule recurring or specific dates for work orders to be created using schedule settings or an interactive PM calendar. A built in automated email alert system notifies technicians when a new PM work order has been created and keeps a work history log for each tracked piece of equipment or asset.
      • Automated Email reminders keeps maintenance teams on top of what needs to be done.
      • Scheduled work orders saves time normally required to keep track of what PM work needs to be done.
      • More reliable than spreadsheets and requires less time to manage.
      • Preventive maintenance procedures ensure completed work is standardized.
  • Inventory Management Software
    • Adding inventory management software to a computerized maintenance management system will help to maintain lean inventory levels, identify waste, and control costs. Turn-key setup means all parts and initial counts will be loaded into the program before initial use. Reorder alerts make sure users never run out of parts or hardware when needed.
      • Accurately value parts consumption by work order or equipment/assets.
      • Inventory totals are adjusted automatically when they are assigned to completed work orders.
      • Access important part information, such as vendor details, specifications, and identification numbers.
      • Run consumption reports to stay on top of your expenses.
  • Asset Management Software
    • Q Ware’s asset management module improves asset accounting, tracking, and maintenance. The software tracks mobile and assignable assets, making it perfect for IT and facilities departments in schools, healthcare, and government organizations. Asset software keeps accountability high and managing life-cycles easy.
      • Know when it’s time to re-purpose or retire an asset.
      • Easily track an assets location and the person it’s assigned to.
      • Assets can be depreciated in order to accurately value them over their life-cycle.
      • Store important asset information such as purchase order (PO) numbers, install dates, receipts, warranty information, and retirement dates.
      • Many reporting features make it easy to share asset data with others.
  • Event Scheduling Software
    • The facility event scheduling module is a location management system that allows organizations to manage events, reserve facility locations, and coordinate event preparation through automated work order creation. The module also includes booking conflict checking, a location availability comparison tool, calendar event color coding, and location blocking options. It works well for schools and municipalities that want to organize facility utilization.
      • Organizes scheduled events all in one easy to understand interface.
      • Automated emails and event work orders make preparing for events less stressful.
      • Alerts keep users in the know of upcoming events before it’s too late.
      • Automatically checks for location conflicts so there are no last minutes surprises when setting up for events.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

Q Ware is particularly focused on the education sector. Specifically, they have worked extensively with K-12 schools. Some other clients are noted here:

  • Avon Central Schools
  • TLC Health Network
  • Denholtz Associates
  • Corning Painted Post
  • Liverpool Central School District
  • Monroe School District
  • Sandals Church
  • Aramark
  • Astor Services
  • Saint Mary's University

Download Now: The CMMS Buyer's Guide

Choosing an CMMS Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now

Implementation/Integration

Training is available during normal business hours, and includes further application instruction after the initial setup process. Customers can access their support page to watch how-to videos and read application documentation. 1-on-1 training can be provided by phone, email, chat, or video conferencing.

Q Ware SDO is a packaged consulting service that can deliver expert engineers at your organization, so you can accelerate operational goals. Each service is flexible enough for customers to choose the best level of service to fully leverage their CMMS package and achieve maximum ROI’s.

Choose individually or combine any of our Q Ware SDO services to fit your organizations needs: Data Collection, Digitize References, and PM Program Build are all unique ways for customers to build their CMMS future.

Customer Service & Support

Support is available during normal business hours from 8am – 5pm EST. Support help includes further application customization after the initial setup process. Customers have access to their own client support web page that includes: how-to documentation, videos, the support phone number, online chat, support emails, and a support blog that is regularly updated with helpful software tips and update release notes.

Shortcomings

Some customers have reported that it is easy to make mistakes in set-up, including building the hierarchy of websites, rooms, equipment, and components within the software.

Because Q Ware is designed for specific types of businesses with specific needs, it may not be for everyone. It’s important that customers realize this as they considering the solution.

Screenshots

Q Ware Screenshot 1
Q Ware Screenshot 2
Q Ware Screenshot 3

About

Que Centre is a facilities services software manufacturer offering cloud-based solutions that make maintenance simple for small to medium-sized organizations that currently use paper-only or inefficient legacy systems to manage their maintenance needs. Their affordable, tiered pricing model is easy to understand and there’s no extra cost for requestors, additional features, or support. The program empowers customers to capture and streamline their maintenance operations, workflow, and knowledge base with software that is actually easy to use.

In May 2015, Que Centre changed its name and branding and now goes by Q Ware.

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