Maintenance Connection Review

Maint. Connection
Maint. Connection
Maint. Connection
Davis, CA
Deployment Model:
Free Trial:
10,000+ users
Cloud, On-Premise
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Maint. Connection At A Glance

Good: Add-ons such as GIS Integration and MC Web API, quick response to customer queries, versatile reporting functionality.
Bad: Difficulty in uploading large documents.
Bottom Line: Scalable CMMS/EAM system for companies needing a highly intuitive solution for asset, labor, and inventory tracking.

Product Overview

Maintenance Connection is a CMMS/EAM system for companies needing a highly intuitive solution for asset, labor, and inventory tracking. The solution can be deployed through the cloud, web-hosted, or on-premise, offering diverse scalability for meeting many clients’ needs.

The company is highly regarded for its customer satisfaction and has developed a loyal client base over the years.


Maintenance Connection offers a suite of CMMS features including:

Work Order Tracking: Create and assign work orders all from one screen. Dozens of fields are available for categorizing the work order with instructions, materials consumed, document attachments, labor assigning and tracking, and failure analysis. View asset information affiliated with each work order, update work order statuses, carefully track associated costs, and allow supervisors access to a complete staff and contractor calender for a full view on technician availability.

Asset Management: Create, search, use, and manage cataloged assets with the system’s “Asset Tree” through quick creation capabilities such as drag and drop functionality. Intuitively categorize assets by hierarchy, view the location of each asset, and easily add new ones.

Preventive Maintenance: Automatically generate work orders with scheduled preventive maintenance by a variety of set intervals. Easily plan maintenance operations with configurable trigger emails and gain access to organized asset information affiliated with the work order.

Inventory Control: Carefully track inventory stock with a variety of fields.  The system allows inventory control categorized by issued work order parts, associated inventory costs, and Bluetooth barcode identification. The system also automatically reorders items at minimum and maximum values, and emails or texts notifications for when critical spares reach minimum levels.

Reporting: Reporting tools quickly provide statistical results on summary data as well as operational insight through real-time KPI dashboards. The solution comes with 150 canned and configurable reports along with a report wizard for easily creating and modifying existing ones, and allows automatic alerts to be sent when set target goals aren’t reached.

Mobility: MC Express is Maintenance Connection’s mobile app for accessing work orders, viewing attached documents such as instructional videos and pictures, adjusting spare parts inventory, and logging labor time. The mobile app also integrates with a Bluetooth barcode scanner for fast data entry.

GIS Integration and MC Web API are Maintenance Connection’s two add-ons for large-scale operations such as cities and utilities with geographical dispersion, and companies with an internal database needing to integrate with additional organizational solutions such as ERP, SCADA, or HR systems.

Target Market

Maintenance Connection’s solution applies to companies within manufacturing, facility management, healthcare, transportation, energy, government, recreation, city and state, and schools and universities. The following is a list of some of their customers:

  • Hewlett Packard
  • Loreal
  • Motorola
  • LL Bean
  • Cooper Surgical
  • Southwest Airlines
  • GE Energy
  • US Army National Guard
  • Brookfield Zoo
  • Washington College

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Maintenance Connection offers cloud-based, web-hosted, and on-premise deployment – all with the same essential implementation stages:

Project Planning

  • Kick off meeting
  • Defining goals, roles, and milestones
  • Schedule next steps

Data Migration

  • Review legacy data
  • Map data to CMS
  • Configure data standards

Core Configuration for setting up:

  • Modules
  • User forms
  • Security
  • Reports

Process Design

  • Evaluate current process and enhance efficiency
  • Configure business logic
  • Set up process automation

Training/ Go Live

  • Funtional user testing
  • End user training
  • Roll out

Manage Results

  • Refine usage as needed
  • Analyze system reports
  • Monitor KPIs

Customer Service & Support

Customer support has a 98% satisfaction rate, responding to queries within 60 minutes by phone, email, live chat, or through the Maintenance Connection User Connect (MCUC) portal with a request ticket. Users can also browse suggested solutions within the portal.

The company has recently developed a training platform called MC University with over 60 courses covering in-depth training for various modules.

In addition, Maintenance Connection holds Checkpoint, an annual user group seminar.


Maintenance Connection offers subscription and perpetual licensing options. They don’t publicly display pricing information, so please contact them directly for a quote.


Some users have desired to upload large documents, and have needed to break them down in order to do so successfully.

Other complaints about the limitations of Internet Explorer and updates to the GIS module have been fixed.


Maint. Connection Screenshot 1
Maint. Connection Screenshot 2
Maint. Connection Screenshot 3


Since 1999 Maintenance Connection has developed its software around client satisfaction. Focused on accuracy, reliability, response time, attitude, expertise, support, and follow-up, the company was awarded 2014’s Product of the Year by Plant Engineering, and 2015’s Silver Award by

The company also has a program for giving back through a “1-1-1” strategy. One percent of its annual earnings is split among a variety of charities, one percent of its annual earnings is deducted at a discount rate for non-profit organizations, and the company encourages one percent of employee time each month to be spent volunteering.

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on 2017-04-28 16:10:02

is the best software for maintenance management

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