Maintenance Connection Review

Maint. Connection
Austin, TX
Deployment Model:
Free Trial:
Cloud, On-Premise
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Maint. Connection At A Glance

Good: Add-ons such as GIS Integration and MC Web API, quick response to customer queries, versatile reporting functionality.
Bad: Difficulty in uploading large documents.
Bottom Line: Scalable CMMS/EAM system for companies needing a highly intuitive solution for asset, labor, and inventory tracking.

Product Overview

Maintenance Connection is a CMMS software company that was acquired by Accruent in 2018. To learn more about Accruent’s other solutions, head to our review here.

Maintenance Connection is a CMMS/EAM system for companies needing a highly intuitive solution for asset, labor, and inventory tracking. The solution can be deployed through the cloud or on-premise, offering diverse scalability for meeting many clients’ needs.

Maintenance Connection has several benefits, such as:

  • Reduced equipment downtime
  • Decreased operating costs
  • Improved employee productivity
  • Extended life of asset

There’s the Maintenance Connection (MC) Express mobile app that allows technicians to see work orders and asset information in the field. They can attach files, upload pictures, find and order parts and leave comments.


Maintenance Connection offers a suite of CMMS features including:

Work Order Tracking: Create and assign work orders all from one screen. Dozens of fields are available for categorizing the work order with instructions, materials consumed, document attachments, labor assigning and tracking, and failure analysis. View asset information affiliated with each work order, update work order statuses, carefully track associated costs, and allow supervisors access to a complete staff and contractor calender for a full view on technician availability.

Asset Management: Create, search, use, and manage cataloged assets with the system’s “Asset Tree” through quick creation capabilities such as drag and drop functionality. Intuitively categorize assets by hierarchy, view the location of each asset, and easily add new ones.

Preventive Maintenance: Automatically generate work orders with scheduled preventive maintenance by a variety of set intervals. Easily plan maintenance operations with configurable trigger emails and gain access to organized asset information affiliated with the work order.

Inventory Control: Carefully track inventory stock with a variety of fields.  The system allows inventory control categorized by issued work order parts, associated inventory costs, and Bluetooth barcode identification. The system also automatically reorders items at minimum and maximum values, and emails or texts notifications for when critical spares reach minimum levels.

Reporting: Reporting tools quickly provide statistical results on summary data as well as operational insight through real-time KPI dashboards. The solution comes with 150 canned and configurable reports along with a report wizard for easily creating and modifying existing ones, and allows automatic alerts to be sent when set target goals aren’t reached.

Mobility: MC Express is Maintenance Connection’s mobile app for accessing work orders, viewing attached documents such as instructional videos and pictures, adjusting spare parts inventory, and logging labor time. The mobile app also integrates with a Bluetooth barcode scanner for fast data entry.

GIS Integration and MC Web API are Maintenance Connection’s two add-ons for large-scale operations such as cities and utilities with geographical dispersion, and companies with an internal database needing to integrate with additional organizational solutions such as ERP, SCADA, or HR systems.

Target Market

Accruent’s solutions have been targeted at several industries, such as corporate, real estate, government, healthcare, higher education, telecom, and retail. We’ve listed 10 of its customers below.

  • Festival Foods
  • Chuy's
  • Edge Hill University
  • Montana State University
  • Minnesota Twins
  • Columbia College - Chicago
  • Anoka County (MN)
  • Texas A&M University
  • Maine Medical Center
  • City of Orlando (FL)

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New clients work with Accruent’s Professional Services team on the implementation process. While each process and timeline is customized to the client’s needs, some of the typical components include:

  • Project planning and management
  • Business requirement analysis
  • Software configuration
  • Software validation
  • Software testing
  • Software rollout

While the Professional Services team provide individualized training, new users can access the Accruent Academy Learning Center for online learning.

Customer Service & Support

Customer support is available via phone, email, and Support Portal. Accruent also offer other services – Contract Services (data extraction and scanning) and Business Value Assessments (customer-specific analysis to help companies get better ROI for their business.


Accruent doesn’t publicly release its pricing information. Please contact them directly for a quote.


Some users have desired to upload large documents, and have needed to break them down in order to do so successfully.


Accruent Screenshot 1
Accruent Screenshot 2
Accruent Screenshot 3


Accruent is the world’s leading provider of intelligent solutions for the built environment – spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. It continues to set new expectations for how organizations can use data to transform the way they manage their facilities and assets. Headquartered in Austin, TX, Accruent serves over 5,000 customers in a wide range of industries in more than 150 countries around the world.

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on 2017-04-28 16:10:02

is the best software for maintenance management