Oracle eAM Review

Oracle
Product:
Vendor:
Founded:
Headquarters:
Oracle eAM
Oracle
1977
Redwood Shores, CA
Ownership
Customers:
Deployment Model:
Free Trial:
Public
400,000
Cloud, On-Premise
No
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Oracle eAM At A Glance

Good: Supports all types of assets across multiple industries, ability to attach meters to an asset for tracking, analytics feature for reporting maintenance costs and other metrics.
Bad: Not intended for small businesses.
Bottom Line: Enterprise asset management solution that helps companies focus on proactive asset maintenance rather than reactive maintenance in order to reduce unplanned downtime.

Product Overview

Oracle’s E-Business Suite is an enterprise resource planning solution (ERP) designed to help large and enterprise businesses carry out various functions. Some of the applications include sales and marketing, human resources, supply chain planning, manufacturing, finance and project management. Each application can be purchased separately. This review focuses on the Oracle E-Business Enterprise Asset Management (eAM) application, which falls under the asset lifecycle management suite.

The Oracle Enterprise Asset Management (eAM) solution helps companies keep track of their assets’ lifecycles to reduce the risk of unplanned downtime of that asset. Its main benefit is to help companies become more proactive in maintenance rather than reactive (when the asset unexpectedly breaks down), therefore improving productivity and reducing unplanned expenses.

Oracle eAM supports all types of assets, such as buildings or equipment, across multiple industries. It also helps businesses stay in compliance with legal, regulatory and safety guidelines.

Features

Oracle eAM employs both preventative and predictive (condition-based) maintenance features. With its Activities feature, managers can create a library of standard operating procedures and preventative maintenance schedules for each asset. Users can create work orders through the Activities feature when an asset is expected to be serviced or when maintenance issues arise.

Users can also attach meters to a specific asset to track its condition. There is also a Failure Analysis feature for tracking the history of any asset failures.

Oracle eAM has two modules that assist in work orders. First, there is the Oracle Workflow for sending work order requests for various approvals. Second, there is the Oracle eAM Maintenance Workbench for companies with complex production requirements to simplify asset maintenance planning.

Users have the option to integrate the Oracle eAM with Oracle Inventory for managing parts. They can request the necessary parts from vendor catalogs and charge the cost of the part to the specific work order.

Users can also record information on the entire history of an asset, including costs of past maintenance, parts and materials, and work history. They can also use the Oracle eAM Analytics feature for analyzing and running reports on maintenance costs and other key performance indicators to help make better maintenance decisions.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

Oracle eAM is designed for large and enterprise companies in a variety of industries, such as healthcare, finance and manufacturing. We’ve listed below 10 companies that use this solution:

  • ADNOC Distribution
  • Averda
  • Botswana Housing Corporation
  • DG Khan Cement Company
  • Donaldson Company, Inc.
  • Eaton Corporation
  • Lamprell
  • Somic ZF Components Pvt., Ltd.
  • Tiger Brands Limited
  • Yamama Cement

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Implementation/Integration

Oracle provides a basic step-by-step process of its implementation:

  • Identify end-user requirements
  • Identify data sources
  • Design data model
  • Create data store
  • Generate summary data
  • Prepare data for user access
  • Grant access to data
  • Distribute software and documentation to users
  • Create and distribute reports

Like other vendors, Oracle offers training for its software. There are five types of training – classroom training, live virtual class, on-demand training, self-study courses and private events. Companies can choose from any of these training options depending on their schedule, whether they’re willing to travel and cost considerations. Oracle does offer discounts on its training programs – notably a 20% discount if a user purchases the bundled training/certification package.

Customer Service & Support

Oracle also offers a variety of support services. First, there is the Oracle Premier Support. The Premier Support service includes 24/7 tech support, problem prevention and access to software upgrades. There is also the Lifetime Support Policy that allows software users to upgrade whenever they’re ready. Second, there is the Advanced Customer Service Support – this is ideal for mission-critical environments, such as IT departments in large companies.

Finally, there is the MyOracle Support portal. Users can access this portal to download software updates, put in a request for tech support and communicate with other Oracle customers.

Pricing

Oracle eAM’s perpetual license costs $4,595 for a minimum of 10 users. Any software updates and support costs approximately $1,000.

Oracle sells a self-service work request licensing option for $575 for a minimum of 10 users.

Shortcomings

Oracle eAM is intended mainly for larger companies or businesses with complex requirements. Smaller companies or businesses looking for a simple CMMS solution can check out our other reviews.

Screenshots

Oracle Screenshot 1
Oracle Screenshot 2
Oracle Screenshot 3

About

Oracle has a simple mission: to simplify IT resources. In doing so, it has created systems and products to enable hardware and software to work together. In addition to engineered systems and software, Oracle has also sold products and solutions relating to databases, servers, storage and cloud solutions. It also offers solutions aimed at specific job functions, such as finance, marketing and human resources.

Headquartered in Redwood Shores, CA, Oracle employs more than 120,000 people, including 35,000 developers and engineers.

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