Infor EAM Review

Infor EAM
Product:
Vendor:
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Headquarters:
Infor EAM
Infor EAM
2002
New York City, NY
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Free Trial:
Private
Unknown
Cloud, On-Premise
Yes
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Infor EAM At A Glance

Good: Implementation Accelerator provides implementation process targeted to specific industries, wide variety of maintenance features.
Bad: Mobile app tends to drain battery quickly due to taking up considerable amount of resource.
Bottom Line: Highly configurable EAM solution that helps companies to improve predictive maintenance and reduce energy usage.

Product Overview

Infor EAM is a comprehensive CMMS software tool with a wide variety of maintenance capabilities.

They are based on three main systems.

Infor EAM Enterprise helps companies improve asset performance, increase service life, and cut costs by providing complete configurability to address the most specialized and important asset management challenges.

Infor EAM Energy Performance Management helps users gain end-to-end control of emissions, energy usage, and carbon tracking for companies that need to improve sustainability.

Infor MP2 empowers companies to get up and running quickly with this easy-to-use client-server asset management solution for small and medium businesses. It allows users to locate your inventory 24×7, manage your equipment and work, and schedule preventive maintenance.

They boast of the following results:

  • Up to 50% reduction in maintenance overtime, labor, and contractor costs
  • 20% reduction in maintenance material costs
  • 20% reduction in production downtime
  • 20% or more in energy reductions
  • 5% reduction in new equipment costs
  • 10% increase in fleet availability
  • 50% increase in warranty cost recovery
  • 50% reduction in purchasing process costs

Features

Some important features include:

  • Maintenance —Schedule preventive maintenance, and assign resources where they’ll do the most good.
  • Uptime—Find out where and why capital assets may fail, and plan alternatives.
  • Reliability/Risk Management—Predict equipment reliability problems so they can be prevented from happening.
  • Inventory/Warranty—Reduce inventory and purchasing costs, and collect on warranty-related claims.
  • Strategic Planning—Manage assets so companies can meet corporate performance goals.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

Infor EAM has a strong presence in the Energy, Government & Public Administration, Hospitality & Travel, Manufacturing & Engineering, and Medical & Healthcare.

Its clients include:

  • Allcargo India
  • AWE
  • Brewster Dairy
  • Bentley University
  • CEFAS
  • City of Des Moines
  • City of Greensboro
  • Pride Industries
  • Taranto
  • Tecnichapa

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Implementation/Integration

Infor’s Implementation Accelerators are tailored specifically by industry and for Infor’s solutions. Because industry standard business processes are built into each Implementation Accelerator, they deliver faster implementations, predictable outcomes, lower total cost of ownership, and ongoing innovation from continued development.

Infor’s two Centers of Excellence deliver high-value services through an offshore model. Their centers in Manila, Philippines and Hyderabad, India have more than 650 employees with deep domain expertise, in addition to an understanding of local industries and requirements.

Customer Service & Support

Infor EAM’s Xtreme Support is an innovative, non-script based phone support model where Infor collaborates with the developers who create and update the applications we support. Some support agents even helped develop the apps from the ground up, so they understand them inside and out.

They don’t believe in canned responses or “one-size-fits-all” support. When customers have a question, they tailor a response directly. They are also people-focused, and make an effort to truly know their customers.

Infor Xtreme Portal, gives customers instant access to everything available through Xtreme Support, from software patches to service packs, customer communities, and beyond. They update the knowledge base with new articles every day (one million and counting!), plus this is where customers will find the Infor Support Assistant—a groundbreaking tool that’s in tune with Infor applications, so they can proactively help manage your issues and upgrades.

Shortcomings

Some customers have described Infor EAM has a niche player that in turn has difficulty maintaining relevance across all industries.

On Infor EAM’s mobile application, if it runs continuously, it uses up a lot of resources, and can tend to drain battery life quickly.

Screenshots

Infor EAM Screenshot 1
Infor EAM Screenshot 2
Infor EAM Screenshot 3

About

Infor is a US-based software company that aims to help millions love their work by reimagining the way business applications are developed, designed, and deployed—creating the kind of business applications
that they’d love to use themselves. Based in New York City, Infor’s primary shareholder is Golden Gate Capital Partners. They boast an annual revenue of $3 billion, and have over 70,000 customers while operating in over 200 countries.

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