MPulse Review

Product:
Vendor:
Founded:
Headquarters:

MPulse
MPulse Maint. Soft.
1995
Eugene, OR

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
2,700+
Cloud, On-Premise
Yes

Product Overview

MPulse Maintenance Software provides solutions designed for companies of any size, as well as for facility managers, equipment maintenance managers, financial managers, and IT managers. Its software comes in four editions: Bronze, Silver, Gold, and Platinum.

Bronze – Intended for maintenance managers, the Bronze edition is an entry-level solution that provides basic features, such as preventive maintenance and work order management. This solution is designed for assets such as equipment and buildings.

Silver – This edition is designed to accommodate three or more concurrent users, plus assets such as equipment, buildings, and one additional asset type (vehicles, grounds, or rooms). Not only does it provide PM and work order management functionality, the Silver edition also includes unlimited service requester licenses (the ability to receive and manage service requests from an unlimited number of users).

Gold – The Gold edition includes more sophisticated functions, such as the ability to manage all asset types, advanced inventory management functionality, easy customization with the ability to add unlimited custom tabs and fields, and financial tracking. It is designed not only for facility and maintenance managers, but has advanced features financial managers need, as well. The Gold edition accommodates five or more concurrent users.

Platinum – This edition includes all of MPulse’s standard maintenance features, including feature extension modules (which were either not available or only optional on the other three editions). It is designed for large, sophisticated maintenance operations in facilities and industrial environments with complex scheduling, tracking, and reporting requirements. It can accommodate 10 or more concurrent users.

MPulse also offers its Enterprise Management Suite (EMS) for companies that have separate locations and/or databases and want to manage them in a centralized way. It provides features such as single-screen views of assets, the ability to transfer inventory from location to another, and enterprise reporting.

Features

We’ve indicated several of MPulse’s common features below (they can be either optional or standard depending on the edition purchased). We’ll briefly describe the features that are included in each edition:

Bronze – In addition to PM and work order management, the Bronze edition includes these following features: inventory management, employee records, a maintenance advisor dashboard (where users can easily find and access pertinent information), barcode printing and input, easy-to-use graphical reporting, and ability to integrate MPulse with other media (documents, videos, etc). It also has the Asset Status Board, which allows users to view the health of ALL their assets on one screen.

Silver – The Silver edition includes all of the Bronze’s features plus: unlimited service request management functionality and key & lock management (for managing which employees has access to company’s assets).

Gold – The Gold edition includes all of the features of the Bronze and Silver, plus these features: vendor management, advanced inventory control, budgeting & tracking, ability to track the life of an asset, and unlimited ability to create custom tabs and fields.  The vendor management functionality allows users to track vendor availability, history of vendor when performing certain work, and specific services provided all in one place.

Platinum – The Platinum solution includes every standard feature MPulse offers, especially these feature extension modules: role-based access control, purchase requisitions, request approval routing manager, condition-based maintenance, advanced functionality of the asset status board, and inventory clerk.

MPulse has released its newest version of the solution called MPulse 8. MPulse 8 includes new features and enhancements such as:

• More simpler search-based navigation
• Drag-and-drop media linking
• Barcode scanning with mobile devices
• More intuitive calendar view
• More faster performance

Target Market

MPulse serves over 2,700 customers globally in a wide variety of industries, such as manufacturing, healthcare, education, government, gaming & entertainment, telecom, and energy. We’ve listed several of its customers below:

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Implementation/Integration

MPulse’s Assured Implementation Program (AIP) is designed to help companies get their software deployed as efficiently as possible. The company will get a dedicated Account Manager and a Senior MPulse Engineer, who will help them through these implementation steps:

* Kickoff Meeting (where MPulse conducts a needs assessment of the client company, establish goals, assign key roles, create process, and design a training program)

* Data Migration

* Four-day Onsite Training

* Follow-up

MPulse provides a DataLink Integration Adapter, an easy-to-use integration utility that allows users to exchange data with virtually any structured data file or database, including accounting/ERP systems. Legacy data from existing systems can also be imported easily.

MPulse offers additional training options for existing customers, such as a four-day classroom training at its headquarters, online training, and webinars.

Customer Service & Support

MPulse offers its Maintenance and Support Program (MSP) for all clients that is available as an annual subscription (it is free for the 1st year of using the software). This program includes (but is not limited to) training and tech support, hosting via MPulse Application Hosting Service, software upgrades, monthly webinars, and a free seat per year at MPulse’s training center at its Oregon headquarters.

MPulse also provides a support portal for users to access the knowledge base, request product support, and get software updates.  They can also contact tech support via phone Monday through Friday, 5AM to 5PM PST.

Pricing

MPulse doesn’t publicly release its pricing information. Please contact them directly for a quote.

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Shortcomings

A few users have reported that the software tends to be slow at times, although MPulse has indicated that faster performance was one of the enhancements in its MPulse 8 version.

Screenshots

About

MPulse Maintenance Software’s main mission of its CMMS and Enterprise Asset Management (EAM) solutions is to help companies make their maintenance operations more efficient and productive – extending the life of the equipment, reducing downtime, or even improving productivity. It has received designations, such as the Microsoft Certified Partner and ranks #6 in Capterra’s Top 20 Most Popular Maintenance Management Software.

Headquartered in Eugene, OR, MPulse has several locations in the U.S. (including Colorado, Delaware, and Pennsylvania), as well as in India, Indonesia, and Malaysia.

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