eMaint Software Review

Product:
Vendor:
Founded:
Headquarters:

eMaint
Fluke
1986
Bonita Springs, FL

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
4,000+
Cloud, On-Premise
Yes

Product Overview

eMaint CMMS is a comprehensive tool designed for businesses of all sizes. It is a flexible, configurable platform that runs on the cloud and supports usage from multiple locations. By integrating both inventory and asset management, eMaint is also one of the most fully-functional CMMS tools on the market. Smooth integration with existing ERP systems and a state-of-the-art implementation and training program will ensure rapid deployment.

eMaint delivers a rich, yet easy-to-use, feature set that enhances maintenance effectiveness, improves efficiencies and provides heightened executive insight into business performance.

Features

• Work Order Management – Drive asset performance and improve return on investment by quickly and easily submitting work requests and generating work orders on any browser-based device.
• Preventive Maintenance (PM) – Manually or automatically generate calendar and/or meter-based PM tasks for each asset, and view current or future PM activities on a maintenance calendar.
• Inventory Management and Purchasing – Manage inventory through FIFO, LIFO or moving average inventory accounting methods, generate robust reports for inventory tracking and accounting, and gain visibility to a catalog of spare parts on the desktop or mobile device.
• Reports and Dashboards – Generate and customize robust reports, allowing clients to spot trends on key performance measurements, access up-to-the-minute data, track worker productivity and material usage, and monitor equipment performance and work order completion rates.
• Predictive Maintenance (PdM) – Proactively prevent breakdowns, avoid shutdowns and optimize maintenance resources by defining predictive monitoring classes, importing and entering meter readings, and setting boundaries for assets.
• MX Mobile – Customize forms, purchase parts, manage inventory, capture and attach photos to work orders, approve/reject requests, and access real-time CMMS data from any browser-based device

Target Market

eMaint works with all sizes of companies, ranging from Fortune 500 organizations to small startups. They serve over 4,000 different companies across 55 countries, and support over 50,000 users in total.

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Implementation/Integration

The eMaint Professional Services team is well versed in helping organizations achieve successful CMMS implementations, and can also assist you in tackling your maintenance challenges. Some eMaint implementation, consulting and technical service offerings include:

• Implementation Service: 10 Keys to Success Approach – During this intensive service, an eMaint Senior Consultant will guide the client’s implementation team through eMaint’s proven 10 Key Steps to a successful CMMS implementation.
• CMMS Implementation Assessment – A CMMS Implementation Assessment is a comprehensive and systematic analysis to identify the current state of the organization with respect to an initial eMaint CMMS implementation.
• Project Management Support – In addition to a weekly status call and project plan updates, eMaint will provide executive management sponsorship that is responsible for ensuring appropriate commitment of resources to the project and for issue resolution.
• MRO – Inventory & Stores Consulting –  This service evaluates the organization’s current MRO strategy with an emphasis on identifying opportunities for them to begin taking control of their maintenance MRO spend.
• Workflow Processes Development and SOPs – This service will help clients understand how to use Process Control Documentation to help in Defect Elimination of bad actors by ensuring their CMMS is supporting asset management and reliability best practices.
• Data Cleansing / Standardization – eMaint provides data assimilation and support services to help the client assemble their appropriate data components that align with international best practices and standards.
• Integration Services – eMaint has over 30 years of experience integrating our software with external applications. Data from PLC, SCADA, and Building Automation systems can be easily imported into eMaint.

Customer Service & Support

The following service and training options are available to all service levels:

• Customer Success portal – Users can access the portal to browse articles, submit ticket requests and engage in live chat with the support team.
• eMaint University (eU) – This 24/7 online learning portal has interactive tools, training and self-paced learning programs.
• Boot Camp Training – Attend live sessions held at eMaint’s Training & Experience Center (TEC) in Southwest Florida, designed for new users to jump start their usage, and experienced users to expand their knowledge of the more advanced features.
• Custom Training – eMaint can put together a customized training agenda based on the organization’s maintenance goals.
• Professional Services – Clients can collaborate with a highly-experienced team of consultants on-site or remotely to achieve CMMS implementation success and improve upon your maintenance, reliability & engineering processes.
• User & Training Conferences – Users can network with other users, participate in training workshops, hear from product experts, and view customer case study presentations at eMaint’s Xcelerate conferences.
• Monthly Webinars – Attend free, monthly online webinars led by eMaint product experts and industry thought leaders.

Pricing

Three different CMMS subscription levels are offered to match users’ desired approach to implementation and ongoing system needs. They help customers select the right approach to ensure their success.

Team: The Team plan costs $69 per user, per month and accommodates up to three users maximum. It include access to eMaint’s standard CMMS features, unlimited helpdesk support, software updates and upgrades, and 24/7 online training.

Professional: The Professional plan costs $85 per user, per month and requires a minimum of three users. It includes everything in the Team plan, plus an advanced feature set, dedicated account management, interactive image mapping, automated workflows, work request options and a sandbox staging account.

Enterprise: The Enterprise plan costs $120 per user, per month and requires a minimum of five users. It includes everything in the Professional plan, plus unlimited work request user logins, access to web API, multi-site toolkit, and single sign-on.

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Shortcomings

Due to its flexibility and the breadth of features, implementing a robust CMMS such as eMaint can be daunting for those who have never used a CMMS or those who don’t have a clear vision of how a CMMS can be utilized to help solve their business challenges.

Customers have noted that while the learning seminars are extensive and, in the end, helpful, they ultimately spent too much time learning the ins and outs of the system, and not enough time, comparatively, implementing it.

This issue has been reiterated by users who have found the program to be too confusing to use overall.

Screenshots

About

As a leading provider of Computerized Maintenance Management Software (CMMS) and Enterprise Asset Management (EAM) solutions, eMaint, a Fluke company, improves the way over 50,000 users worldwide manage, monitor and control assets for a connected world.

eMaint’s diverse and global clientbase consists of small, midsized and enterprise organizations in industries such as manufacturing, facilities, services, fleet, energy, government and education.  The company has been recognized by Top Ten Reviews as the #1 Maintenance Management Software, the Inc. 5000 list of fastest-growing private companies in America, and the Deloitte Technology Fast 500 list.

eMaint joined forces with Fluke in 2016 to offer a ground-breaking reliability platform and increase uptime with a seamless integration of maintenance devices, data and systems.

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