eMaint Software Review

Bonita Springs, FL
Deployment Model:
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eMaint At A Glance

Good: Designed for organizations of any size and any industry, variety of support options, available in three different subscription levels.
Bad: On-premise deployment is not available.
Bottom Line: Comprehensive CMMS software solution that can be tailored to meet specifications of any company and saves them valuable time and money by better managing maintenance activities.

Product Overview

eMaint CMMS is a comprehensive tool designed for businesses of all sizes. It is a flexible, configurable platform that runs on the cloud and supports usage from multiple locations, as well as offering mobile capabilities. By centralizing inventory management, asset management, and work orders, eMaint is also one of the most fully-functional CMMS tools on the market. Smooth integration with existing ERP systems and a state-of-the-art implementation and training program ensure rapid deployment.

eMaint delivers a rich, yet easy-to-use, feature set that enhances maintenance effectiveness, improves efficiencies, and provides heightened executive insight into business performance.


  • Work Order Management – Drive asset performance and improve return on investment by quickly and easily submitting work requests and generating work orders on any browser-based device.
  • Preventive Maintenance (PM) – Manually or automatically generate calendar- and/or meter-based PM tasks for each asset, and view current or future PM activities. Minimize data entry while ensuring consistency.
  • Inventory Management and Purchasing – Manage parts inventory through FIFO, LIFO or moving average inventory accounting methods, generate robust reports for inventory tracking and accounting, and gain visibility into spare parts even across multiple sites. Use barcodes and QR codes to scan and view part records on a tablet or mobile device.
  • Reports and Dashboards – Make data-driven decisions by analyzing historical trends. Generate and customize robust reports, spot trends in key performance metrics, access real-time data, and monitor equipment performance and work order completion rates.
  • Predictive Maintenance (PdM) – Prevent breakdowns, avoid shutdowns, and optimize maintenance resources by identifying faults before they cause damage and prioritizing work. Alerts and alarms inform teams when assets operate outside defined thresholds.
  • Fluke Mobile – Customize forms, purchase parts, manage inventory, capture and attach photos to work orders, approve/reject requests, and access real-time CMMS data from any browser-based device.

Target Market

eMaint works with all sizes of companies, ranging from Fortune 500 organizations to small startups. They serve more than 4,000 different companies across 55 countries, and support over 150,000 users in total.

  • Jack Daniel’s
  • Cintas
  • Associated Grocers
  • Rutgers
  • Kansas University Medical Center
  • Tilcon
  • Inframark
  • XTO Energy
  • Burris Logistics
  • Martinrea

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The eMaint Professional Services team is well versed in helping organizations achieve successful CMMS implementations, and can also assist companies in tackling their maintenance challenges. They offer active assistance and on-demand expertise. Their implementation path to success includes eight proven steps:

  1. Plan and analyze
  2. Design and configure
  3. Test and train
  4. Deploy
  5. Ongoing support
  6. System utilization, process review and configuration tune-up
  7. Analyze results
  8. Review of goal attainment and determine future roadmap

Customer Service & Support

The following service and training options are available to all service levels:

  • Customer Success Portal – Users can access the portal to browse articles, submit ticket requests and engage in live chat with the support team.
  • eMaint University (eU)  This 24/7 online learning portal has interactive tools, training and self-paced learning programs.
  • Boot Camp Training  Users can attend live sessions held at eMaint’s Training & Experience Center (TEC) in Southwest Florida, designed for new users to jump start their usage. Experienced users can expand their knowledge of the more advanced features.
  • Custom Training  eMaint can put together a customized training agenda based on the organization’s maintenance goals.
  • Professional Services  Clients can collaborate with a highly experienced team of consultants on-site or remotely to achieve CMMS implementation success and improve their maintenance, reliability and engineering processes.
  • User & Training Conferences  Users can network with other users, participate in training workshops, hear from product experts, and view customer case study presentations at eMaint’s Xcelerate conferences.
  • Monthly Webinars  The vendor offers free, monthly online webinars led by eMaint product experts and industry thought leaders.


Three different CMMS subscription levels are offered to match users’ desired approach to implementation and ongoing system needs. They help customers select the right approach to ensure their success.

Team: The Team plan costs $69 per user, per month, and accommodates up to three users maximum. It includes access to eMaint’s standard CMMS features, unlimited helpdesk support, software updates and upgrades, and 24/7 online training.

Professional: The Professional plan costs $85 per user, per month, and requires a minimum of three users. It includes everything in the Team plan, plus an advanced feature set, dedicated account management, interactive image mapping, automated workflows, work request options and a sandbox staging account.

Enterprise: The Enterprise plan costs $120 per user, per month, and requires a minimum of five users. It includes everything in the Professional plan, plus unlimited work request user logins, access to web API, multi-site toolkit, and single sign-on.


With its flexibility and the breadth of features, implementing a CMMS as robust as eMaint can seem daunting for those who have never used a CMMS or who don’t have a clear vision of how a CMMS can help solve their challenges.

In addition, it is a cloud-based SaaS offering, so those wanting an on-premise solution will need to look elsewhere.


Fluke Screenshot 1
Fluke Screenshot 2
Fluke Screenshot 3


As a leading provider of Computerized Maintenance Management Software (CMMS) and Enterprise Asset Management (EAM) solutions, eMaint, a Fluke company, improves the way more than 150,000 users worldwide manage, monitor and control assets for a connected world.

eMaint’s diverse and global client base consists of small, midsized and enterprise organizations in industries such as life sciences, manufacturing, facilities, services, fleet, energy, and government. The company has been recognized by Top Ten Reviews as the #1 Maintenance Management Software, the Inc. 5000 list of fastest-growing private companies in America, and the Deloitte Technology Fast 500 list.

eMaint joined forces with Fluke in 2016 to offer a ground-breaking reliability platform and increase uptime with a seamless integration of maintenance devices, data and systems.

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