API PRO Review

Aptean
Product:
Vendor:
Founded:
Headquarters:
API PRO
Aptean
2012
Alpharetta, GA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
6,500+
Cloud, On-Premise
No
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API PRO At A Glance

Good: Business intelligence module, open access system that utilizes muti-tier technology and databases, ability to select specific modules based on need.
Bad: Learning curve for new users.
Bottom Line: Enterprise asset management system that is customized to a company's needs.

Product Overview

API PRO is an enterprise asset management (EAM) system that is customized to a company’s needs, whether they have few users or several hundreds of users, a single location or multiple locations. API PRO is an open access system that utilizes multi-tier technology and databases, such as Oracle, Progress, and MS SQL Server. Companies can deploy API PRO either on-premise or in the cloud (where API PRO hosts and maintains the system for a monthly fee). It is also available from any mobile device.

Customers can select the specific modules that fit their needs. API PRO includes these standard modules: Asset Information, Work Order Management, Inspections, Stock Control, and Purchase Management. Customers can add on these following modules:

  • Drawings and technical documents
  • Project management
  • Calibration
  • Change logging
  • Messaging
  • Multi-site functionality
  • Job request portal

Features

API PRO offers traditional maintenance features, such as work order management, inventory management, integration to enterprise resource planning (ERP) software, purchasing and resource management. But we want to focus on its reporting and analytics feature.

Users can create reports on various metrics, such as maintenance costs, PM compliance and spare parts usage efficacy, and they can filter specific fields for their reports, as well as export the reports to Excel or other programs.

The API PRO Analytics is a business intelligence module that provides a comprehensive KPI analysis. It can integrate with existing data warehouses, combine maintenance KPIs with a company’s financial information from ERP systems, and provide drill down methods for individual transactions. As the analytics module works with Qlikview, users can create reports and export them in different file formats and to different programs.

Target Market

API PRO targets specific industries, such as food, pharmaceuticals, power & utility, manufacturing, process industry, and ports & port operators. We’ve listed their customers below.

  • Aker Verdal
  • Alstom
  • Arla Foods
  • Bang & Olufsen
  • Erdenger
  • Komatsu
  • Novartis
  • Toyota
  • Unilever
  • Volvo

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Implementation/Integration

Customers have a dedicated implementation consultant who guides them in the solution implementation process.  The process is as follows:

  1. Kick-off – During this meeting, the customers have an opportunity to discuss who will be using the software, what features will or will not be used, and how the software fits in with their overall needs.
  2. System installation – During this step, the customer data is imported into the system. The system is also integrated with the customer’s existing solution, such as ERPs.
  3. Training – API PRO offers individual training courses for new users that is a combination of workshops and training. It also offers its API PRO Academy that provides courses tailored to the specific users and their job roles.
  4. System testing and configuration
  5. Go-live

Customer Service & Support

Customers receive support via API’s Web-based system (note a valid service agreement is required). They can submit a new ticket or modify an existing one.

Pricing

Aptean doesn’t publicly release its pricing information, so please contact the company directly for a quote.

Shortcomings

API Pro has robust features, so it may be overwhelming for new users. However, the vendor offers a variety of training resources.

Screenshots

Aptean Screenshot 1
Aptean Screenshot 2
Aptean Screenshot 3

About

OPTIWARE, a result of the merger between API Maintenance Systems and AXXOS Industry Systems, offers a unique combination of both Enterprise Asset Management (EAM) and Overall Equipment Effectiveness (OEE) systems. It was acquired by Aptean in 2019 as an extension of Aptean’s growth into the European market.

Aptean’s enterprise resource planning and supply chain solutions are uniquely designed to meet the needs of specialized manufacturers and distributors in over 20 industries, while its compliance solutions serve specific markets such as finance and life sciences. Aptean’s solutions are used by over 6,500 customers around the world. It’s headquartered in Alpharetta, GA and has offices in North America, Europe and Asia-Pacific.

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