FTMaintenance Review

Product:
Vendor:
Founded:
Headquarters:

FTMaintenance
FasTrak SoftWorks
1995
Milwaukee, WI

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
20,000
Cloud, On-Premise
Yes

FTMaintenance At A Glance

Good: Work orders automatically generated based on real-time data, multi-language and multi-currency support, pre-formatted templates for reports and graphs.

Bad: The on-premise solution is not supported on Mac systems.

Bottom Line: Their philosophy of "automating everything" helps users improve productivity and reduce unplanned equipment downtime.

Product Overview

FasTrak’s CMMS software FTMaintenance incorporates the goal of “automating everything”, such as automating work order creation, report generation, and equipment downtime calculation. Preventative maintenance work orders are automatically generated based on preset calendar or runtime cycles. Maintenance task automation leads reduces data entry errors, improves productivity, and reduces unplanned equipment downtime. Other benefits of FTMaintenance is that it is scalable and users can customize specific workflows based on the needs of their businesses.

FTMaintenance includes several maintenance features, which are detailed in the Features section below. However, it offers optional modules such as:

Service Request – Users can submit maintenance service request via the Web browser. The request form can also be customized and notifications are automatically sent when requests are fulfilled.
Mobile Accessibility – Users can create and edit work orders, get purchasing information, and update inventory all from a mobile device.
Barcode – This module allows users to scan inventory and purchasing information via a barcode scanner.
Multi-Site – Users can access maintenance information on multiple FTMaintenance databases – one benefit of this is to reduce the dependence on IT for information.
Audit Trail – Users can ensure that the maintenance procedures are safely done, as well as verify edits to work orders.

FasTrak is committed to the long-term development, service and support of FTMaintenance. FTMaintenance is regularly updated to provide new CMMS features and functionality.

Features

FTMaintenance has several main features, such as preventative maintenance, work order management, MRO inventory management, and asset management. Other features include:

Tracking work order by employee
Tracking history of maintenance activities
Tracking maintenance costs by equipment or department
Customization of fields and records based on your company’s specific needs or naming conventions
Digital library where users can access information on procedures, MSDS sheets, or manuals
Ability to assign a single preventative maintenance plan per asset
Ability to generate reports and graphs at any time with over 140 pre-formatted templates
Reports can also be customized using Crystal Report utilities
Reports can also be customized by FasTrak SoftWorks
Multi-language and multi-currency support
Mobile accessibility from internet-connected devices including laptops, tablets, and smart phones
Self-refreshing maintenance dashboard
Data importation tools

Target Market

FasTrak SoftWorks has served over 20,000 customers in many industries, specifically manufacturing, healthcare, oil and gas, government, and food processing. We’ve indicated several of its customers below:

Acrowood Corporation
Ampco Pumps
Crown Poly Inc.
Decore-Ative Specialties
Ferrum College

Florida Linen Services
Neri’s Bakery Products, Inc.
Power Products, LLC
Salem Tube
Snak King

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Implementation/Integration

The software can be deployed on-premise, through a SaaS subscription, or a cloud-based purchase. FasTrak’s implementation process can be customized based on the company’s needs, but their general process is detailed below:

Assistance with setting up and installing FTMaintenance
Data importation using toolkit or FasTrak import services
Web-based basic user training
Ongoing, unlimited technical support
Regular software updates and enhancements

FasTrak offers training at either the company’s site or at its office. The training program can be customized for each company.

FTMaintenance can also be integrated with other software systems.

Customer Service & Support

Users can contact customer support via phone or email. FTMaintenance also includes an integrated, searchable help index for access to a digital version of the full user manual.

Pricing

FTMaintenance has three pricing plans.

Lite – The Lite plan costs $40 per user, per month and requires a 12-month commitment. It’s ideal for first-time CMMS users and small businesses with a limited number of assets. The plan includes up to 500 assets and unlimited service requests.

Lite+ – The Lite+ plan is priced at $80 per user, per month and also requires a 12-month commitment. It’s targeted to companies that manage work orders on a large number of assets. The Lite+ plan includes everything in the Lite plan, plus unlimited assets and access from a mobile device.

Full Scale – The Full Scale plan costs $149 per user, per month and is a true month-to-month option so users can cancel at anytime. It includes everything in the Lite+ plan, plus inventory management.

FasTrak also offers cloud-based or on-premise purchasing options for companies that prefer license ownership. It starts at $2,495 per user and additional hosting fees may apply. The one-time license purchase includes all CMMS features.

Shortcomings

The on-premise solution is not supported on Mac systems.

Screenshots