FastMaint Review

SMGlobal Inc.
Product:
Vendor:
Founded:
Headquarters:
FastMaint
SMGlobal Inc.
2002
Apex, NC
Ownership
Customers:
Deployment Model:
Free Trial:
Private
Unknown
On-Premise
Yes
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FastMaint At A Glance

Good: Four editions to choose from, fast implementation process, affordable for smaller businesses.
Bad: Not compatible with Macs, does not offer hosting services.
Bottom Line: Scalable software that is easy to purchase and implement.

Product Overview

FastMaint is a Windows-based CMMS software intended for smaller companies or smaller teams within a large organization. It is available in four editions:

  • Basic – This edition is intended for a single user. It has basic maintenance features and the user can only utilize the built-in Microsoft Access database (ability to use Microsoft SQL server is not available).
  • Standard – The Standard edition still supports a single user but includes other features not available in the Basic edition, such as the ability to use more than 40 task templates, equipment records, and location definitions.  Users can also create purchase orders, and bar code support is offered as an add-on.
  • Professional – This edition supports multiple users and the ability to use both Microsoft Access database and Microsoft SQL Server.
  • Web – This edition allows users to access FastMaint via the web browser (i.e. Internet Explorer, Firefox, or Chrome).

In June 2016, SMGlobal announced a release of its FastMaint version 8 that includes new features, such as

  • Barcode functionality in the Web edition
  • Creating purchase orders within work orders
  • Reports that compare maintenance tasks with work order costs
  • Sending work order requests via email or text
  • Updating work orders via email or text from mobile devices (available in Professional and Web editions)

Features

We’ve listed several of the features that you’ll find for each edition below:

Basic:

  •  Work order creation for planned and unplanned maintenance
  • Ability to insert links and images to external documents
  • Custom data field creation for specific task or work order
  • Maintenance scheduling
  • Ability to track maintenance expenses by labor or materials
  • Schedule labor hours and technician availability
  • Inventory management
  • Equipment/assets management
  • Vendor information management
  • Customize work orders and reports
  • Import/export work order and parts information
  • Send work orders to staff via email

Standard:

  • Includes all of the features in the Basic edition
  • Ability to create more than 40 templates, equipment records, or location definitions
  • Purchase order management
  • Barcode support (note it’s an add-on module)

Professional:

  • Includes all of the features of the previous two editions
  • Multi-user support
  • Ability to create and edit work orders via Web (offered as an option)
  • Choice of using Microsoft Access database or Microsoft SQL Server
  • Process work order updates sent from staff via email or text
  • Email or text alerts on work order status and other updates

Web:

  • Built-in ability to create and edit work orders via Web
  • Automatic report generation

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

FastMaint is used in many industries, including utilities, manufacturing, and industrial and commercial facilities. We’ve listed several of its customers below:

  • Carnegie Mellon University
  • CIGNA
  • City of Boulder, CO
  • General Dynamics Robotics Systems
  • General Services Administration (GSA),
  • Mars Pet Care
  • Northrop Grumman Corporation
  • VantageFoods
  • Virtus Nutrition
  • Westin Hotels

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Implementation/Integration

Companies purchase a one-time license fee for the package of their choice. SMGlobal offers an optional annual maintenance fee for new updates and support. The license can be purchased via SMGlobal’s site or via check. Once purchased, the 30-day trial version will be converted to the full version. The license key will be emailed within five business days.

For training purposes, SMGlobal offers a list of ebooks on its site.

Customer Service & Support

SMGlobal’s support site hosts a knowledge base and FAQs for users to search for answers on troubleshooting and other issues. They can also submit a question via this site.

Users can also call or email tech support – SMGlobal indicates they attempt to answer questions within a 4-hour time frame during normal working hours.

Pricing

The Basic Edition costs $495, while the Standard version is priced at $995. Both the Professional and Web editions cost $2,495.

Shortcomings

FastMaint is not compatible with Macs. Also, SMGlobal does not offer hosting services, so companies are responsible for hosting and maintaining the software on their servers.

Screenshots

SMGlobal Inc. Screenshot 1
SMGlobal Inc. Screenshot 2
SMGlobal Inc. Screenshot 3

About

FastMaint is sold by SMGlobal Inc., a small, privately-held company based in Apex, NC. FastMaint was created to give small-to-medium-sized organizations a way to track their assets and equipment maintenance via an easy-to-use software.

In 2002, FastMaint has been rated a Cool Tool by Network World magazine, and has received the Microsoft’s ISV Competency designation in 2006.

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