Maintenance Pro Review

Innovative Maintenance Systems
Product:
Vendor:
Founded:
Headquarters:
Maintenance Pro
Innovative Maintenance Systems
1994
Wake Forest, NC
Ownership
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud, On-Premise
Yes
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Maintenance Pro At A Glance

Good: Scalable versions, unlimited number of equipment and asset tracking, in-depth details of maintenance history.
Bad: Security access based on individuals difficult to handle, issues with mobile functionality, slow load times on SQL server.
Bottom Line: Solution that empowers managers to stay on top of issues through a user-friendly interface and a robust set of maintenance functionalities

Product Overview

Maintenance Pro is an incredibly diverse software solution in that it addresses several different areas of management needs.

One important area is Equipment Management. Maintenance Pro simplifies Equipment Management and allows users to track an unlimited number of pieces of equipment. Users are empowered to store the description, make, model, serial number, photos, and more for each piece of equipment. 30 custom fields provide the flexibility users need to keep data unique to your array of equipment. If using meter tracking, customers can select from hours, miles, kilometers, revolutions, gallons, counts, copies, or define their own customized meter type for any piece of equipment. Maintenance Pro employs a user-friendly hierarchy that is tree-like: it allows you to categorize and quickly locate your equipment. To further aid in tree navigation, users can assign any of 200+ icons to each piece of equipment and to each category.

Another key aspect of this product is its preventative maintenance capabilities, letting users know when a vehicle or piece of equipment is due to service at all times. Automated and color-coded preventive maintenance alerts will automatically display upon program startup. Equipment due (or overdue) for service will be shaded “red” while equipment soon due for service will be shaded “yellow”. This provides an excellent visual of how a company’s assets stand at any given time. Maintenance Pro provides a wide range of preventive maintenance services that are already defined for you. However, end-users can easily customize the list or create their own maintenance schedules based on the tracking requirements of your equipment. They can also track their preventive maintenance by date, mileage, hours, or kilometers.

Essential to managing equipment is having an organized repair maintenance tracking plan. Maintenance Pro enables users to track and monitor trends in repair maintenance, so they can decide whether to keep or retire a piece of equipment. As users schedule unexpected repairs, Maintenance Pro automatically notifies managers when they are due.

Understanding the history of each of your assets can have important benefits, like decreasing downtime and limiting future financial requirements. Maintenance Pro maintains an in-depth maintenance history for all assets, including work orders, repairs, etc. Each history record includes the fundamental date, meter reading, and description of work performed, as well as a detailed breakdown of the individual PM, repairs, labor, and parts involved. Maintenance Pro also stores itemized costs and taxes for each detail of the history entries. A wealth of history reports enables you to generate detailed cost analyses, monitor trends in neglect and abuse, track aging equipment, and establish the cost effectiveness of the company’s equipment.

Features

In addition to the full product range listed below, Maintenance Pro offers standard, deluxe, and professional versions of their product. Each version is slightly more expensive and includes slightly more features. The following functionalities are included in all three versions:

  • Built-in backup
  • Export data
  • Network versions available
  • Unlimited assets
  • Asset details
  • Repair requests / scheduling
  • Track annual renewals
  • Log general expenses
  • Track employee expirations
  • Vendor & supplier database
  • Custom asset fields
  • Categorize assets
  • Track PM & repairs
  • User defined PM services
  • Automated maintenance alerts
  • Maintenance history

Maintenance Pro’s latest version, Version 7.0, fixes bugs and other errors from the previous update, as well as add in these following upgrades:

  • Adding Inventory reporting to New Notifications screens
  • Ability of users to add credit items to purchase orders that will subtract from the total of the order
  • Updated service terminology on PM schedule screen
  • Availability of a Dashboard screen where users can access daily notifications

 

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

As a fleet maintenance vendor, Maintenance Pro does well in all industries with transportation. However, their diverse product set offers solutions in several industries. Some of their key clients are listed here:

  • Container Maintenance Corporation
  • Parker Rigging Co., Inc.
  • Stech Transportation Company
  • DAZZL Inc.
  • EBN Grainco Ltd.
  • BTCMHMRC
  • Jamaica Hospital Medical Center
  • Benguella Sea Products
  • Lloyd's Construction Services
  • McGee Corporation

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Implementation/Integration

There are several Maintenance Pro Product Manuals available for download on their website. Implementation is made as intuitive and user-friendly as possible, however, there are staff options available for more in-depth assistance.

Customer Service & Support

Online support resources include the following:

Download Updates – periodically released maintenance updates to resolve issues that may occur and provide enhancements requested by customers. Access and download updates on our purchase page for the product customers wish to order.

Request Registration Key – if the download and registration key is misplaced, Maintenance Pro will send it again. Customers only need to fill out a registration key request form.

Frequently Asked Questions – an extensive list of questions that customers commonly ask is posted online. If users do not see the answer to their question there, they should contact Maintenance Pros directly.

Upgrade – the current version of Fleet Maintenance Pro is 12.0. If users have an older version, they can view a list of enhancements for the new version, view pricing, and purchase.

Contact – Not finding the answer you need from our online resources? Maintenance Pro guarantees that they will deliver a same day response to emails received before 3:00 pm.

Knowledge Base – includes articles and videos which provide guidance for installation, setup, program use, add-on modules, and more.

Shortcomings

The security features for Maintenance Pro have been described by some customers as too much to deal with. Things could be made easier if access was assigned based on whole groups, rather than individuals. When assigned by individual business user, things grow too complicated.

Others had issues connecting with the mobile features.

Some users that use a SQL Server struggled with slow load times. This could be solved if a Windows authentication was offered on the application.

Screenshots

Innovative Maintenance Systems Screenshot 1
Innovative Maintenance Systems Screenshot 2
Innovative Maintenance Systems Screenshot 3

About

Founded in 1994, Innovative Maintenance Systems provides leading maintenance management software for business and home use. With thousands of customers worldwide, their software is completely customer driven. They not only provide the functionality their customers ask for, but they also realize the importance of having a software system that is easy to use.

Their company goal is to provide a maintenance system that is easy to use, while maximizing the benefits of keeping accurate maintenance records. In the end, they will help you minimize the total cost of ownership for your fleet equipment.

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