eRPortal Review

eRPortal
Product:
Vendor:
Founded:
Headquarters:
eRPortal
eRPortal
2001
West Springfield, MA
Ownership
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud, On-Premise
No
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eRPortal At A Glance

Good: Accessible at any time anywhere, tracks both planned and unplanned maintenance, integrates with other systems for exporting work orders.
Bad: Not intended for small businesses, tech support by phone and email only available during regular business hours.
Bottom Line: Software that helps companies maintain their equipment based on both the calendar and the condition of equipment.

Product Overview

Companies have equipment and other assets to help them do their jobs. And equipment needs to be maintained in order to prevent failure and breakdowns. However, even with the best maintenance schedule, the equipment may have unplanned maintenance needed.

eRPortal’s CMMS software is designed to help companies keep track of asset maintenance in an easy to use and flexible fashion. Among the software’s benefits, it keeps track of both planned and unplanned maintenance, as well as helps improve productivity.

For exporting work orders, eRPortal can integrate with the company’s existing systems via the XML and Web Services architecture. It can be deployed as either an on-premise or SaaS/Cloud solution. eRPortal’s solution is designed specifically for the industrial, higher education, and municipal industries.

In March 2015, eRPortal has debuted its latest version (Version 4.5) of its software with new features and upgrades, including:

  • Expansion of its workplace safety feature to comply with OSHA and other safety compliance
  • Utilizing HTML5 technology of the user homepage that features dashboards and grids
  • Updated preventative maintenance and work scheduling functionality
  • Updated asset condition assessment functionality
  • Updated mobile functionality – also mobile app is available in Apple iStore
  • Upgraded workflow approval module that allows for setting any rule-based approval routes

Features

The eRPortal software utilizes all of the features we’ve indicated below. For flexibility in machine maintenance, users can choose between either preventative maintenance or predictive (condition-based) maintenance. In other words, equipment maintenance notifications can be automated dependent on the asset’s rate of usage and/or by calendar year. The software uses rules-based logic that automatically creates a work order based on either the timing of the maintenance or the condition of the equipment itself.

eRPortal also offers its mobile workforce module for accessing work orders and other information at any time from a mobile device. Users can add or view work orders, look up information on assets, and perform condition assessment. Mobile functionality is accessible via Windows and iPad/iPhone devices.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

The target market for eRPortal software is mainly industrial and manufacturing, municipalities, and higher education. We’ve listed several of their customers below:

  • Caterpillar
  • City of Bellingham
  • City of Sanford
  • City of Wichita
  • DTE Energy
  • NC State University
  • Newell Rubbermaid
  • Sunny Delight Beverages
  • UCLA
  • Vanderbilt University

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Implementation/Integration

Before beginning the implementation process, eRPortal meets with the customer to assess business needs. Their  implementation team assesses both the client’s infrastructure for mapping out the maintenance system as well as user needs for understanding how to use the software.

Other implementation tasks include data migration, utilization of systems and applications interface (i.e. XML, SQL), and training. Prior to training, customers fill out a survey about their asset management procedures and requirements, which eRPortal then uses to develop a customized training program.

Customer Service & Support

eRPortal offers technical support via phone and email Monday through Friday from 8:30AM to 6PM. Customers also receive product upgrades at no additional cost. Customers can access the support FAQs and document library.

Shortcomings

Smaller businesses may not benefit from eRPortal as it is targeted mainly toward  medium-to-larger-sized organizations.

Screenshots

eRPortal Screenshot 1
eRPortal Screenshot 2
eRPortal Screenshot 3

About

eRPortal provides enterprise asset and materials management software products and SaaS applications that enable companies to optimize operations, maintain assets, and infrastructure, and manage all related materials, resources, logistics. The software has been developed with an architecture that provides customers with a solution that is exceptionally easy to use and an interface that is configurable based on a user’s day-to-day role.

eRPortal’s mission is to help companies track materials and manage their assets by developing a flexible software with a quick deployment time.

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