eMaintenance+ Review

Urgent Technology
Product:
Vendor:
Founded:
Headquarters:
eMaintenance+
Urgent Technology
1997
United Kingdom
Ownership
Customers:
Deployment Model:
Free Trial:
Private
30,000+ sites
Cloud
No
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eMaintenance+ At A Glance

Good: Dedicated mobile app for on-the-go access; ability to manage all suppliers, clients and contractors in one platform; configurable based on a client's specific needs.
Bad: On-premise deployment isn't offered. Also, it's not intended for small organizations.
Bottom Line: Facility management solution with an intuitive interface designed to help improve efficiency and workflow while reducing maintenance costs.

Product Overview

eMaintenance+ is a cloud-based Computer-Aided Facilities Management (CAFM) solution that helps retailers and other service companies manage their assets, equipment and inventories in an efficient manner while keeping operating costs low.

The solution is scalable and can be configured based on the company’s specific needs. It’s also targeted to a variety of companies, from single facilities to organizations with multiple locations.

There are other benefits of eMaintenance+, such as:

  • Financial reports for regulatory compliance and transparency
  • A contractor management feature for improved performance and collaboration with service contractors
  • Ability to manage multiple client accounts within a single platform
  • Ability for maintenance managers to perform preventive and reactive maintenance on assets
  • Automated work order scheduling and tracking, contributing to improved workflow
  • Easy-to-use interface with drag-and-drop functionality
  • Supports multiple languages and currencies

eMaintenance+ integrates with almost any enterprise resource planning (ERP) system, such as SAP.

Features

eMaintenance+ offers many standard features, several of which are indicated in the checkboxes below. However, we want to highlight a few of its features.

There’s a contractor management feature that lets users manage all information related to their suppliers and contractors, such as service-level agreements (SLAs), performance information on contractors and contractor schedules. There is also a GeoMapper feature that pinpoints the exact location of suppliers, as well as arrival and departure times, to help with planning work schedules and resource allocation.

In addition, eMaintenance+ has a reporting function for managers to access information about maintenance, financials and other data to help them make business decisions. The data is displayed in real time using graphs in a dashboard, and there are predefined reporting templates available.

There’s also a library for storing all documents relating to facilities and assets.

eMaintenance+ recently debuted a dedicated mobile app for iPhone and Android devices. The mobile app allows users to access eMaintenance+’s many features while on the go. For example, they can see the status of work orders and make any updates. The information is accessible in real time and syncs with the browser version of the solution.

The solution has four optional modules, which are:

  • Invoicing module: This module allows the client’s service engineers to create and send their own invoices directly to the client. The client can approve or reject the invoices. The module can be integrated with a client’s accounting system.
  • Supplier application interface: This two-way interface lets the supplier’s technicians and maintenance managers access work orders from their own task management solutions without having to log into eMaintenance+.
  • Event reporting module: Users can record any events that aren’t maintenance-related, but still critical to the business, such as employee or customer injuries. The data can be used to spot trends or make decisions.
  • Safety auditing module: The safety auditing module helps companies comply with local health and safety guidelines by recording data on audits and inspections. Companies can use the module to perform inspections on contractors and suppliers. This module also uses the GeoMapper feature.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

eMaintenance+ is used across North America, Europe and Australia in the retail, healthcare and hospitality industries.

We’ve listed several of its customers below:

  • BP
  • Dash In
  • Fas Gas Plus
  • Parkland Fuel Corporation
  • RaceTrac
  • Rontec
  • United Farmers of Alberta
  • The Wills Group
  • Capital Petroleum
  • Hellenic Fuels

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Implementation/Integration

Urgent Technology’s professional services team works with the client during the implementation process. Some of the implementation services offered include:

  • Strategic consultancy: The client and Urgent Technology work together to find out the client’s needs and objectives in relation to the software. The vendor asks questions about the business to identify ways to reduce costs and improve efficiency.
  • Project management: Clients work with a dedicated Urgent Technology project manager during implementation to ensure everything is on target and schedule.
  • Technical consultancy: Urgent Technology’s tech consultants provide services such as data migration, software configuration and user acceptance testing.
  • Custom development: eMaintenance+ can be customized based on a client’s needs. Urgent Technology offers services such as customized modules or reports.

Customer Service & Support

Urgent Technology provides the following forms of customer support:

  • End-user training, either at the client’s site or online (based on client’s requirements)
  • 24/7 product support
  • Quick-start videos
  • Twice yearly eMaintenance+ user groups
  • Quarterly customer review meetings

Shortcomings

eMaintenance+ serves mainly medium to large-sized businesses. It’s not intended for small companies. Also, there’s no on-premise deployment.

Small organizations and companies that require on-premise software can check out our other CMMS reviews.

Screenshots

Urgent Technology Screenshot 1
Urgent Technology Screenshot 2
Urgent Technology Screenshot 3

About

Founded in 1997, Urgent Technology’s vision is to create a software that allows facilities managers in service-oriented channels to become productive and efficient through collaboration.

Its most notable client is fuel/oil provider BP, which used a trial of Urgent Technology’s maintenance software in 2003. The software is currently used in more than 18,000 BP gas stations worldwide.

In addition to its United Kingdom headquarters, Urgent Technology has offices in Australia and Chicago, IL. It’s been owned by Australian investment company Techniche Ltd. since 2010.

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