Accruent Review

Austin, TX
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FAMIS 360 At A Glance

Good: Visibility across multiple buildings and assets, robust space optimization features, streamlined work order management.
Bad: No on-premise solution available.
Bottom Line: Cloud-based software that empowers companies to increase productivity and lower costs of managing assets.

Product Overview

Accruent offers three facility management solutions that’s tailored to specific industries. The focus of this review will be on its FAMIS 360 software.

FAMIS 360 is a cloud-based system that’s designed to help companies, schools and government facilities efficiently manage their buildings and assets. It provides many benefits, including:

  • Preparing for emergencies
  • Managing the work order lifecycle
  • Streamlining the inspection process
  • Complying with federal and state regulatory requirements
  • Managing security and visitor access

FAMIS 360 can be integrated with Accruent’s VFA capital planning solutions and other third-party systems, such as ERP software and HRMS solutions.


FAMIS 360 includes robust maintenance management features, such as work order management and preventative maintenance. Its additional features are:

  • Key Control – Schools and corporations can manage room keys and other security concerns of multiple campuses via a single database. Users can track the history of individual keys, including the dates and groups that were assigned the key. One main benefit of the feature is to reduce the costs and labor of rekeying the building.
  • Utilities and Energy Management – This feature helps organizations better manage their energy use. They can configure the meters as assets and track work orders and other maintenance processes associated with each meter. In addition, they can track billing, consumption and other metrics with the reporting tools.
  • Space Management – This module allows facilities managers to schedule and monitor room assignments of their buildings. Some of its features include automated assignments, square footage tracking, bottleneck capacity planning, workflows and reporting.
  • Mobile app – Users can track their work orders from the field, including leaving comments, capturing pictures and requesting materials.


Target Market

Accruent’s solutions have been targeted at several industries, such as corporate, real estate, government, healthcare, higher education, telecom, and retail. We’ve listed 10 of its customers below.

  • Festival Foods
  • Chuy's
  • Edge Hill University
  • Montana State University
  • Minnesota Twins
  • Columbia College - Chicago
  • Anoka County (MN)
  • Texas A&M University
  • Maine Medical Center
  • City of Orlando (FL)

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New clients work with Accruent’s Professional Services team on the implementation process. While each process and timeline is customized to the client’s needs, some of the typical components include:

  • Project planning and management
  • Business requirement analysis
  • Software configuration
  • Software validation
  • Software testing
  • Software rollout

While the Professional Services team provide individualized training, new users can access the Accruent Academy Learning Center for online learning.

Customer Service & Support

Customer support is available via phone, email, and Support Portal. Accruent also offer other services – Contract Services (data extraction and scanning) and Business Value Assessments (customer-specific analysis to help companies get better ROI for their business.


Accruent doesn’t publicly release its pricing information. Please contact them directly for a quote.


FAMIS 360 is strictly a SaaS application, so companies that want an on-premised solution may need to look elsewhere.


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Accruent is the world’s leading provider of intelligent solutions for the built environment – spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. It continues to set new expectations for how organizations can use data to transform the way they manage their facilities and assets. Headquartered in Austin, TX, Accruent serves over 5,000 customers in a wide range of industries in more than 150 countries around the world.

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