Workhuman Review

Dublin, Ireland
Deployment Model:
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Workhuman At A Glance

Good: At-a-glance employee dashboard for tracking feedback and check-ins, ability to set and update short-term goals, strong focus on employee recognition.
Bad: Reward points can be confusing during the redemption process, gift card rewards don't cover some essential items.
Bottom Line: Solution that empowers companies to provide praise and recognition to their employees, increasing engagement and morale.

Product Overview

The Workhuman Cloud is a talent management platform that helps companies improve their employee recognition and engagement. It has five modules, which are:

  • Conversations (continuous performance management software)
  • Social Recognition (employee recognition software)
  • Service Milestones (employees’ work anniversaries and career milestones software)
  • Life Events (employees’ personal milestones software)
  • Community Celebrations (team or companywide event management software)

Our review will focus on the Conversations and Social Recognition modules.

Conversations allows employees to set goals and seek feedback from their manager and peers. Social Recognition empowers companies to provide positive feedback and rewards for employees in appreciation for their hard work.

We delve into each module in our Features section below.


Conversations – Each employee has their own dashboard where they track their goals, check-ins and feedback at a glance. Workhuman uses a continuous performance management strategy so employees can receive regular feedback instead of having to wait until the annual review. With the Priorities feature, employees can set short-term goals that can be updated anytime.

An employee’s peer can provide feedback upon request, and the employee has the option to respond directly to it. Employees can also use Workhuman to track check-in meetings with their manager, including agendas and action items.

Social recognition – Workhuman empowers employees to provide kudos and recognition to their colleagues. The software promotes a collaborative approach to recognition rather than having accomplishments shared only by managers. Workhuman automatically tracks each employee’s work circle, which is based off of an employee’s organizational relationships and/or past recognition.

The Recognition Advisor feature guides administrators in setting point values for specific attributes (also known as “gratitude moments”). Employees can receive points that can be redeemed for gift cards or other rewards at the Workhuman store.

Other features include the Moodtracker pulse engagement survey tool and real-time reporting and analytics for tracking performance and productivity.

Target Market

Workhuman targets all company sizes in many industries, such as health care, technology, manufacturing, and travel and hospitality. We’ve listed several of its clients below.

  • Cardinal Health
  • FireEye
  • Intuit
  • JetBlue
  • Kaiser Permanente
  • LinkedIn
  • NBC Universal
  • P&G
  • Symantec
  • WestJet


Workhuman’s platform provides the same scalability and flexibility for any company, regardless of its number of employees. Since it’s a cloud-based platform, companies won’t have to worry about software maintenance and can begin using it in a short time. Workhuman can also be deployed in more than 30 languages.

Customer Service & Support

Users can contact Workhuman by email or phone for support.


Workhuman doesn’t publicly release pricing information. Please contact the company directly for a price quote.


Users have mentioned that when they redeem points, they can’t figure out how many points they have left or when they expire. Also, gift card rewards only cover certain items.


Workhuman Screenshot 1
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Founded in 1999, Workhuman (formerly Globoforce) is a big player in the employee recognition market. Realizing the importance of employee engagement and recognition, it set out to create recognition programs that tie to a company’s values and goals. It empowers employers to take a strategic, rather than tactical, approach to employee engagement.

Workhuman has headquarters in Dublin, Ireland, and Framingham, MA. It has received numerous awards over the years, including Boston Globe‘s Top Places to Work for 2018 and the Best Workplace in Ireland for 2019.

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