SyncHR Review

Denver, CO
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SyncHR At A Glance

Good: Non-linear payroll processing, strong reporting functionality, integration with many applications.
Bad: Not targeted to small businesses.
Bottom Line: Centralized HCM platform designed to help mid-sized companies manage their workers.

Product Overview

Note: SyncHR has been acquired by PrimePay. To learn more about PrimePay, head over to our review.

SyncHR is an enterprise-class human capital management (HCM) system designed to help mid-sized organizations easily manage their workforce. It’s a cloud-based platform that delivers unparalleled levels of automation for HR, benefits, payroll and related reporting.

Because it’s an HCM solution built on a single, patented database, SyncHR has a real-time single record for each employee with all HR, benefits and payroll data so HR staff doesn’t need to manually enter data into different systems or pass data between systems.

SyncHR can be configured based on a company’s needs. Not only is SyncHR beneficial for managers, employees and HR, but it’s helpful for IT, Finance and executive management. IT won’t have to worry about purchasing hardware or performing server maintenance. Upper management can use the built-in reporting and analytics features with real-time access to data needed for business decisions. And one of the benefits for Finance would be the lower total cost of ownership and integration into an enterprise resource planning (ERP) and/or accounting system.

The SyncHR HCM platform includes a core system comprised of Human Resource Management, Benefits, Payroll, and Reporting and Analytics. We’ll talk more about them in our Features section below.

SyncHR offers additional modules for recruiting, performance management, time and attendance, and learning management.

SyncHR easily integrates with many applications via the MuleSoft platform, such as expense management, accounting and ERP.


Here are some of the features included in each module:

Human Resource Management

  • Dynamic organizational chart that displays reporting relationships
  • Employee self-service portal with access to personnel data and total compensation statements
  • Ability to fill out onboarding paperwork within the platform
  • Person and position management for tracking budget versus actual labor costs
  • Smart workflow feature with automatic approvals sent to relevant parties
  • Document storage
  • Adherence to HR compliance standards


  • Non-linear payroll processing with ability to process payroll by date ranges instead of sequential batches
  • Automatic federal, state and local tax configuration based on employee address and/or work location
  • Mass payroll data through data uploads, application programming interface (API) or manual entries
  • Mid-period payroll changes
  • Retroactive pay calculations
  • Sub-ledger with self-balancing journal entries (Note: In addition to payroll data, the journal balances data on assets and expenses, which can be exported to any finance system)
  • Access to payroll data to create reports for auditing purposes


  • Form-based guides on benefits enrollment for employees that display relevant options
  • Rules-based benefits administration that determines relevant options for employees
  • Self-managed employee life-event updates
  • Benefits inheritance (for companies managing multiple benefit entities)
  • Automated Evidence of Insurability (EIO) management for life insurance benefits
  • Integration with various insurance carriers, where data on new hire enrollment, annual enrollment or life changes are automatically sent to them
  • Affordable Care Act (ACA) compliance and reporting

Reporting & Analytics

  • Dashboard builder and editor with drag-and-drop functionality
  • Pre-built and ad-hoc reporting templates that include tables and charts
  • Date-based relational data
  • Custom reporting and data extraction done by SyncHR’s staff
  • Real-time access for past, present and future data

As noted above, SyncHR offers additional modules. Here are a few of the features included in each one:

SyncHR Recruit

  • Position-based hiring that retains data from job position (e.g., pay rate, qualifications), so recruiter won’t need to re-enter this information
  • Create a new job role or mark an existing one as vacant
  • Post job positions to free and paid job boards
  • One-click background checks and offers
  • Automatic start of onboarding process for new hires once offer letter electronically signed

SyncHR Onboarding Management

  • The ability to capture electronic signatures
  • Workflows that track onboarding tasks
  • Date agnostic onboarding (i.e., new hires see team assignments and other relevant information before first day)
  • Digitized I-9 verification
  • Real-time automatic data population in connected systems, which reduces manual entry

SyncHR Time

  • Various time recording options, such as mobile devices, web punch and time clock
  • Employee scheduling
  • Tracking labor costs with user-defined pay rules
  • Exceptions reporting and management

SyncHR Learn

  • Automatically enroll new hires in training courses based on job requirements
  • Both content creation tools and off-the-shelf courses
  • On-demand training access
  • Reporting tools (e.g., dashboards, survey results)

SyncHR Perform

  • Automated performance evaluation process that includes reminders and updates
  • Built-in preloaded customizable profiles for employees’ job positions and goals
  • One-on-one employee check-ins
  • Personalized dashboards and reporting
  • Job description library
  • Salary ranges customized to specific industry
  • Merit-increase planning in budgets

Target Market

SyncHR targets mid-sized companies in most industries, including healthcare, manufacturing, technology, property management, retail, finance and professional services. We’ve listed 10 of its clients below:

  • Cascade Windows
  • Driscoll Management Company
  • Enjoy Tech
  • Harvest Properties
  • rag & bone
  • HP Pelzer Group
  • Red River
  • Sphero
  • Florida Cancer Specialists
  • Eliot Community Human Services

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SyncHR’s implementation process averages about 90 days from first meeting to go live.

Clients work with a team of implementation staff and subject matter experts who help formulate an implementation plan that’s based on the client’s goals and requirements. SyncHR offers both a traditional and a customized method of implementation.

A variety of training methods are offered for both the solution and HR topics as a whole. They are:

  • Role-based training for administrators, managers and employees
  • Self-paced training materials, such as guides or videos
  • Live and on-demand webinars
  • Choice of instructor-led or custom training
  • Membership to HR360, a resource library dedicated to the HR industry

Customer Service & Support

Each client gets a designated Customer Success Manager as the first point of contact for questions. Users can also access the customer portal, contact the customer support staff on SyncHR’s Care Team or submit a support ticket via the solution’s website.

SyncHR also provides periodic success reports about the solution, as well as news, alerts and reminders that are relevant to the client’s business.

In addition, SyncHR offers custom report development, special tax assistance and mass data changes.


SyncHR doesn’t publicly release their pricing information. Please contact them directly for a quote.


SyncHR’s main audience is mid-sized and large businesses (companies with 350 to 5,000 employees), so it’s not intended for small companies.


SyncHR Screenshot 1
SyncHR Screenshot 2
SyncHR Screenshot 3


Founded in 2010, SyncHR’s mission is to help businesses automate their Human Capital Management processes while providing visibility and transparency into their workforce. Its four core values are: passion, character counts, think big and think different and collaboration.

The vendor currently serves over 250 companies and processes $2 billion of payroll annually.

SyncHR is headquartered in Denver, but it has additional offices in Oakland, CA and Bulgaria. It’s backed by the following capital management firms: NEA, Boulder Ventures, Epic Ventures and Grayhawk Capital.

In 2022, SyncHR has been acquired by PrimePay, a HCM software provider with solutions aimed at small businesses. The acquisition expands PrimePay’s offerings into the medium and large business markets.

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