SAP SuccessFactors Review

SAP SuccessFactors
HCM Suite
SAP SuccessFactors
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HCM Suite At A Glance

Good: Streamlined HR processes, multiple language and currency support, accessible for employees, management and leadership.
Bad: Challenging to learn and not always intuitive.
Bottom Line: Cloud-based all-in-one HR software with a strong focus on improving the employee experience.

Product Overview

SAP SuccessFactors HXM Suite is a cloud-based Human Experience Management (HXM) suite that empowers small and midsize businesses to successfully improve employee engagement. HXM is a new category that is completely designed around employee experiences – what they need, how they work and what motivates them.

The HXM Suite is broken down into five categories:

  • Core HR and Payroll
  • Talent Management
  • Employee Experience Management (SAP Qualtrics)
  • HR Analytics & Workforce Planning
  • Sales Performance Management

SAP SuccessFactors is a trusted partner for strategic HR with deep and innovative capabilities; consistently recognized as market leader by top analysts. SAP SuccessFactors has been named a Leader in the Gartner Magic Quadrant for cloud HCM suites, IDC Talent Management and Talent Acquisition Marketscape, and Forrester Wave, and has the highest HCM post implementation customer satisfaction ratings of all HCM vendors by Raven Intelligence.

The SAP SuccessFactors HXM Suite is differentiated by:

  • An intuitive interface that’s personalized for each employee
  • Helping companies understand how their employees feel using insights that combine feedback data with operational HR data
  • Deep and innovative capabilities for strategic HR
  • Open and extensible platform that allows integration with other business systems


Core HR and Payroll – There are several solutions that help HR streamline their processes. They are:

  • SAP SuccessFactors Employee Central – The solution consolidates employee data in one place and enables organizations to adhere to global compliance with localized best practices. Several of its capabilities include benefits management, organizational management and compliance management.
  • SAP SuccessFactors Employee Central Payroll – This solution includes embedded localization that supports more than 45 countries. It also provides automated payroll calculations, employee self-service, tax compliance and integration with other HRIS and time management systems.
  • SAP SuccessFactors Time Tracking – The solution enables employees to record their working time easily, knowing they will be paid correctly, and provide managers with an overview of labor costs.
  • SAP SuccessFactors Employee Central Service Center – The solution helps HR staff with employee questions or issues. Employees can open a ticket by phone, chat or email, as well as review the ticket status, in the Ask HR portal. Additional features are an integrated knowledge base, ticket routing and Service Level Agreement (SLA) compliance.
  • SAP SuccessFactors Document Management by OpenText – Powered by OpenText, this document management solution provides a centralized location of HR files. Employees can use the text search functionality to find a specific document. Additional features include templates, batch processing and compliance management.
  • SAP SuccessFactors Work Zone – With this digital workplace solution, employees can access relevant business applications and processes, information, and communications from a single entry point. The solution connects employees to boost productivity, increase retention, and drive engagement through communication, communities, and personalized and guided experiences from across disparate systems.

Talent Management – SAP SuccessFactors has several talent management solutions that help organizations attract, develop and retain talent. They include:

  • SAP SuccessFactors Recruiting – SAP SuccessFactors Recruiting includes robust features for streamlining the hiring process. It accommodates up to 46 languages, so recruiters can source talent from around the world. They can set up a global career site that span multiple brands and languages. The software also includes intelligent technology to help companies eliminate hiring bias and make fair and equitable decisions. Additional features include application management and candidate relationship management.
  • SAP SuccessFactors Onboarding – The solution simplifies onboarding, cross-boarding and offboarding with strategic processes to support new hires, hiring managers, HR and others. New hires can get a personalized onboarding portal that introduces them to their new colleagues and role.
  • SAP Signature Management by DocuSign – With this solution, new hires can complete and submit electronic forms and provide an e-signature.
  • SAP SuccessFactors Performance & Goals – The solution supports continuous performance management and can be customized to meet an organization’s unique needs. Users can choose from a library of 500 prebuilt goals that can be aligned with a team or company-wide objectives. Other capabilities include 360-degree feedback, a writing assistant that guides users in providing feedback, a legal scan that checks for inappropriate language in performance reviews and mobile goal management.
  • SAP SuccessFactors Succession & Development – With this solution, organizations can identify and retain their top performers. Some of the features are an organizational chart for succession planning, dynamic talent pools, continuous employee development and drag-and-drop calibration tools.
  • SAP SuccessFactors Opportunity Marketplace – The solution engages and empowers employees throughout a workforce. Whether they are interested in honing their current capabilities or learning new ones, they can be connected with an experience that fits the needs of the organization and works for their time and interests. Recommendations of formal learning, informal learning, and experiential learning are curated for an employee to browse, bookmark, and act upon.
  • SAP SuccessFactors Compensation Management – HR professionals can build compensation programs that align with business strategy. Capabilities include real-time budget insights, budget modeling, compensation practice templates, employee recognition programs and personalized compensation statements.
  • SAP SuccessFactors Learning – Companies can offer learning programs to new hires and current employees that are looking to grow within the organization. SAP SuccessFactors Learning allows them to provide off-the-shelf courses from SAP Content Stream by Skillsoft and other content providers. Users can track compliance training requirements with automated assignments and reporting.
  • SAP Fieldglass Contingent Workforce Management– This solution empowers recruiters to find and manage their contingent workforce, such as temps, contractors or freelancers. Capabilities include recruiting, timesheet approvals, onboarding/offboarding and performance management.

Employee Experience Management (Qualtrics) – These solutions help employers gather employee sentiment to proactively manage the employee lifecycle and improve engagement. This area includes:

  • SAP Employee Engagement by Qualtrics – With this solution, managers can source employee feedback and use HR insights to understand what’s going on in the organization to act upon. They can use best-practice engagement surveys or build their own with the survey builder. Managers can track engagement efforts and other metrics with role-based dashboards and customizable reports.
  • SAP Employee Technology Experience by Qualtrics – This solution helps organizations ensure that their IT resources help employees do their jobs more successfully, especially in the age of remote work. Some of its features include key-driver analysis, real-time dashboards, pre- and post-implementation sentiment and digital ticketing.
  • SAP Employee Lifecycle by Qualtrics – This solution has two main benefits: optimizing the onboarding process and understanding why top performers are leaving the company. There are a few main features that help companies achieve those benefits: detailed analysis, role-based dashboards, real-time alerts for at-risk staff, built-in reports and automated employee surveys.
  • SAP Candidate Experience by Qualtrics – Integrated with the SAP SuccessFactors Recruiting software, this solution allows recruiters to optimize their pipelines and provide candidates with a better experience. Some features are real-time data and insights, AI-powered text analytics, prebuilt dashboards, prebuilt surveys and built-in contact frequency tools.

HR Analytics & Workforce Planning – SAP SuccessFactors has three solutions to enable organizations to analyze their people data to manage operational headcounts, participate in strategic planning initiatives and make better business decisions. The solutions are:

  • SAP SuccessFactors Workplace Analytics – This solution includes a standard metrics catalog of over 2,000 HR and talent metrics and includes guidance to users on interpreting the data. It also has interactive dashboards and reports, and users can drill-down into specific data (e.g., diversity, turnover) with the data exploration tool. The solution integrates with third-party applications, so users can see their data in one system.
  • SAP Digital Boardroom – The SAP Digital Boardroom tools gives the C-level executives real-time context into their business data, and they can create ad-hoc or what-if analysis for further insights. It also includes predefined queries, data models, visualization and best-practices content, and
  • SAP Analytics Cloud – HR leaders can engage in strategic workforce planning methods with the SAP Analytics Cloud. It combines business intelligence, enterprise planning and augmented analytics capabilities in one platform. Some of its features include interactive visualizations with drilling/filtering functionalities, natural language processing, data cleansing, predictive forecasting and collaboration.

Sales Performance Management – SAP SuccessFactors has several tools to help sales managers motivate and manage their teams.

  • SAP Commissions – With this software, sales managers can plan bonuses, commissions and other sales incentives. Some features include compensation planning, real-time insights into sales performance, one-click action for resolving sales compensation inquiries and prescriptive AI recommendations for optimizing sales plans.
  • SAP Territory and Quota –  This software includes features associated with sales territory management and quota planning, such as AI-optimized territory assignments, the ability to compare historical and current quota performance, geospatial visualization and predictive analytics.
  • SAP Agent Performance Management –  This solution is specifically designed for insurance companies to help them find and onboard new independent agents. Its features include a single database for all agent-related info, automated workflows and agent compensation management.
  • SAP Agent Lifecycle Management –  With this software, companies can streamline their agent management workflows, such as onboarding, compliance and compensation. Some of its features include embedded onboarding workflows, automated credentialing management and compliance monitoring.

Target Market

SAP SuccessFactors targets small and midsized companies in many industries, such as aerospace and defense, banking, healthcare, insurance, mining, retail, and sports entertainment. We’ve listed 10 of its clients below.

  • American Airlines
  • Aramco Europe
  • Coca-Cola
  • Deloitte Africa
  • EBSCO Industries
  • Mobile Mini Solutions
  • Renaissance Services
  • Sephora
  • Toronto Transit Commission
  • Whirlpool

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SAP SuccessFactors provides a variety of implementation services that range from prepackaged implementation plans to companies that want a fully customized solution. Its Advisory Services team meets with the client to discuss the client’s unique requirements and figure out the best practice of deployment.

The vendor employs an integration delivery team to help clients integrate SAP SuccessFactors with other SAP products or the client’s existing applications. 

SAP offers instructor-led specialized training and certification programs for a variety of SAP SuccessFactors solutions. It also has a subscription-based service called SAP Learning Hub that gives users the ability to access any training content on any of its products anywhere. 

Customer Service & Support

The SAP Enterprise support package includes a variety of offerings for users. First, there is the customer community for users to communicate and share ideas on issues with the software or on general HR topics. There is also a support portal for browsing through articles and videos and submitting support requests. Users can also reach out to support via live chat. And users can learn more about SAP SuccessFactors via webinars. 

There’s also the SAP Preferred Success option for clients that want to work with a dedicated support manager. It provides mission-critical support and best practice for escalating support issues. For example, a priority 4 support (low priority support) response time would be within eight hours rather than two business days that SAP Enterprise support provides. The customer support manager also provides guidance in scaling or down the solution, as well as help in navigating new product releases.


The SAP SuccessFactors HXM Suite consists of numerous solutions. As examples, we’ve listed starting prices for some of the solutions that use a per-user, per-month strategy. The SAP website has prices listed, but please contact SAP SuccessFactors directly for a custom quote.

Core HR & Payroll

  • SAP SuccessFactors Employee Central starts at $6.30 per user, per month
  • SAP SuccessFactors Employee Central Payroll starts at $8.15 per user, per month

Talent Management

  • SAP SuccessFactors Recruiting starts at $2.66 per user, per month
  • SAP SuccessFactors Onboarding starts at $1.18 per user, per month
  • SAP SuccessFactors Performance & Goals starts at $3.72 per user, per month
  • SAP SuccessFactors Compensation starts at $1.95 per user, per month
  • SAP SuccessFactors Learning starts at $1.85 per user, per month
  • SAP SuccessFactors Succession & Development starts at $1.91 per user, per month

HR Analytics & Workforce Planning

  • SAP SuccessFactors Workforce Analytics starts at $2.79 per user, per month
  • SAP Digital Boardroom starts at $4,273 per installation, per month


Some users have reported that SAP SuccessFactors can be challenging to learn and is not always intuitive.


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The cloud-native SAP SuccessFactors Human Experience Management (HXM) Suite spans core HR and payroll, talent management, HR analytics and workforce planning, and employee experience management solutions. These leading applications go beyond transactional human resources (HR) processes and deliver individualized experiences that keep employees feeling more engaged, productive and connected, and help organizations to future-proof their business. Founded in 2001 and acquired by SAP in 2012, SAP SuccessFactors solutions are used by over 240 million users in 200+ countries.

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